SPI

Username: spi-jbacs@1800flowers.com Password: Inspiro@2626!

1-2 weeks to get the Catalog

W- prefix [suffix may vary depending on the item] Inventory/inquiry: checking the arrival

double check pending orders before shift customer service: checking the shipment of the order

Customer Maintenance: Is where you can update customer addresses, check Passport expiration dates, stop catalogs, and more.

To send a catalog, use option 6 - Send Catalog. To stop catalogs, use option 3 - Customer Rules and select DO NOT CIRC for the appropriate brand (HD, VC, or WF).

If the customer don't have email address, give the order number, however if they have, educated that at the end of the call, they will receive the order number.

manually put the information [phone number]

Promo code

• Catalogs
• Emails
• Web
• Other business sites (like AAA)

how to see the promotion code click % icon (save rf3)

-if the item is on sale

0.20

Hassle Free is NOT applicable on:

1. International and US Territory Shipping Surcharges
2. Orders that already have a discount
3. GMA (Good Morning America) or Groupon Orders

if customers does want to join passport - override and offer 50% discount

option 6- manage overide- click f2- reason code

payment information: inform the customer of their order total and politely ask them to wait to give you their bankcard information until you've secured the line.

From the Payment tab:

1. Type BC in the Payment Type field
2. Press Tab to the Card/Account Number field

Entering Bank Card

1. Over the phone, we accept Visa and cards. We also accept JCB (Japanese Credit Bureau, the primary credit card used in Japan).
2. When the customer pays online, customers may also use PayPal, AMEX Express Checkout, Chase Pay, Masterpass, Visa®Checkout, Klarna and PAZE.
3. For mobile customers, we accept all of the above methods plus Apple Pay and Android Pay.

• Press  F7  to validate the payment  and after, press F3 to save

Paying with a gift cards- this includes Savings Passes, which are provided by 1-800-Flowers.com and can be used with all brands.

• To enter: Select PC (plastic cash, meaning a gift card) in the dropdown. Then enter the number and the PIN. Gift card numbers have more than 16 digits.
• You may have to ask the customer to uncover the PIN if they have a physical card (the scratch-off area on the back).
• Treat Savings Passes as gift cards.

pc- bc- bank card

• On the payment screen Press F6 and select Order Level Special Instructions.
• Choose Category from the dropdown.
• Put Special Instruction or Comment in box.
• Press F3 to save comment(s).

unfinished orders

• Before taking the next call, go to the Payment page, press F6 Options and select Cancel Order.
• Select a Reason Code that best reflects the situation.
• At times, you must Park the order:

On the payment page, press F6 Options and select Park Order

Select a Reason Code from the dropdown menu and add any applicable comments.

(415)123-4567

1600 Pennsylvania Avenue NW Washington, DC 20500,

UNITED STATES OF AMERICA

101 riverbed DR greenville SC

6960020094