Vendor-Work Group
• Agent name
• Concern
• Contact Person
• Option 82
• Modem Type
• Repeat complaint in 30days

INF-INB_T-ACSENCIO/ NIC-NDT/ PRINCESS/ MNGHUOL001_5/9/32/1/ Fiberhome

NIC
INF-INB_T-ACSENCIO/ NIC/ ROB/ SPRHUAG01_1/1/1/ Fiberhome
0286870884
SIC
INF-INB_T-ACSENCIO/ SPDTST RESULT/ PING XXXMS/ CP/ OPTION82/ RPT05

Comment:
NIC
1. INF-INB_T-ACSENCIO/ NIC/ NAME/ SPRHUAG01_1/1/1/ CV READING/ Fiberhome/ RPT
2. Actions Done and results:
• SPS: if with mismatched NE’s
• Clearview: CV Result
• DMS: If with physical fault (DSL) / Fiber: if with Failed RX
• TS: speed test; ping; tracert; refit cable; RA; power cycle; can’t access FB
only; etc.
3. Remarks: (for dispatch, for line testing, For defective modem include active
date, etc.)
4. If with Outage: (TT# or Trending Advisory# if related to outage)

SIC
1. INF-INB_T-ACSENCIO/ SPDTST RESULT (DL: 7Mbps vs 10Mbps)/ PING/ NAME/ OPTION82/ CV RESULT /RPT05
2. Actions Done and results:
• SPS: if with mismatched NE’s
• Clearview: CV Result
• DMS: If with physical fault (DSL) / Fiber: if with Failed RX
• TS: speed test; ping; tracert; refit cable; RA; power cycle; can’t access FB
only; etc.
3. Remarks: (for dispatch, for line testing, For defective modem include active
date, etc.)
4. If with Outage: (TT# or Trending Advisory# if related to outage)