CRUISE SITE: https://www.t-mobile.com/cell-phone-plans/international-roaming-plans/cruises 215+ Countries site (International Roaming Plans) // Stateside https://www.t-mobile.com/cell-phone-plans/international-roaming-plans Scroll down and enter which country For your future reference and for you to be able to add international data pass in your end, you can just visit this link: https://www.t-mobile.com/support/plans-features/international-passes And for your reference here's how to turn on/off your data roaming: 1. Go to the Home screen. 2. Choose Settings. 3. Scroll down. 4. Choose Cellular. 5. Choose Cellular Data Options. 6. Turn on/off Data Roaming. 7. Data roaming has been turned on/off. Return to the Home screen. S24+ And for your reference here's how to turn on/off your data roaming: 1. Go to the Home screen. 2. To open the menu, swipe up on the screen. 3. Choose Settings. 4. Scroll down. 5. Choose Connections. 6. Choose Mobile networks. 7. Turn on/off Data roaming. 8.Data roaming has been turned on/off. Return to the Home screen. Are we good so far? ================================= Checking Coverage of the PLAN http://www.t-mobile.com/coverage/roaming As per checking, your plan will allow you to use unlimited data and text while in ____. Calls to US will cost you 25 cents per minute unless you will add data pass which will make calls unlimited and free. ======================= International Roaming Thank you for patiently waiting, as per carefully checking here you have an International Roaming feature on your rate plan (Magenta 55+), and you may see below your service coverage while you are in : Data - Unlimited Text - Unlimited High-Speed Data - 5 GB Call - $0.25 per minute While on a cruise ship: normally we don't really have service when on board. Highly recommend, turn on flight mode then if there's a Wi-Fi, you may connect with it All you have to do is turn on Data Roaming. To turn it on, kindly dial in your device dial pad: #766# or dial #763# to turn it off. If you need unlimited calling and need more high-speed data, you might be interested in adding our International Data Pass. Would you like to know about it? Our International Data Pass will allow you to make a call from any country (215+ countries) for unlimited. Once it is activated with your specific line, we can guarantee that you won't be charged for outgoing and incoming calls. Sounds good? All you have to do is turn on Data Roaming. To turn it on, kindly dial in your device dial pad: #766# or dial #763# to turn it off. If you need unlimited calling, you might be interested in adding our International Data Pass. Would you like to know about it? ///////////////////////// For the international data pass, we have: 1. 512 MB high-speed data plus unlimited calling 1-day pass $5 2. 5GB high-speed data10-day plus unlimited calling pass $35 3. 15GB high-speed data plus unlimited calling 30-day pass $50 Once it is activated with your specific line on the account, we can guarantee that you won't be charged for outgoing and incoming calls. May we kindly ask which one do you prefer? Glad you asked, Ashley! For the international data pass, we have: 1. 512 MB high-speed data plus unlimited calling 1-day pass $5 2. 5GB high-speed data10-day plus unlimited calling pass $35 3. 15GB high-speed data plus unlimited calling 30-day pass $50 Once you decide which data pass suits you, kindly follow the steps below on adding international pass: 1.Access the T-Mobile App on your device. 2. Tap ACCOUNT. 3. Tap ADD-ONS next to the Primary Account Holder's line. 4. From the Plan Details tab, scroll down and tap Manage Data & Add-ons. 5. Scroll down and select the check box next to the pass you want to add. 6. Select Continue. 7. Select Change Date to chose a start date for your pass. If you don't select a date, it will start immediately. 8. Click Agree & Submit Please do be advised that this International Data Pass is per each line on the account, so if you want all of your lines to have it, you need to avail per each line. //////////////////// Thanks for patiently waiting! Here's the details about our International Data Pass and you can choose one: a. 1 day (512MB high-speed data): $5 b. 10 days (5GB high-speed data): $35 c. 30 days (15GB high-speed data): $50 They are unlimited call, and text. All you have to do is turn on your Data Roaming. Please do be advised that this International Data is per each line on the account, so if you want all of your lines to have it, you need to avail per each line. May I know which one do you prefer to avail please? or Thanks for patiently waiting! Here's the details about our International Data Pass and you can choose one: a. 1 day (512MB data): $5 b. 10 days (5GB data): $35 c. 30 days (15GB data): $50 Please do be advised that this International Data is per each line on the account, so if you want all of your lines to have it, you need to avail per each line. May I know which one do you prefer to avail please? Rest assured that once it is activated in your line, you will not be charged for international calling since it will give you unlimited calling once you have it! For your reference, here's how to add it to lessen your effort using the helpful link and we can also add it for you! https://www.t-mobile.com/support/plans-features/international-passes May I know how you would like to proceed? ------------------------ Got you. I've successfully added the data pass to line ending XXX. It should be effective now. Don't forget to turn on roaming by dialing #766# For your future reference on how to turn on/off the data roaming, all you have to do is follow the steps below: 1. Choose Settings. 2. Scroll down. 3. Choose Cellular. 4. Choose Cellular Data Options. 5. Turn on/off Data Roaming. 6. Data roaming has been turned on/off. Return to the Home screen. ---------------- STATESIDE INTERNATIONAL FEATURE We have here the Stateside International feature. Stateside International provides calling and texting to other countries from the U.S. at a discounted or included rate. Cost: $15/line ADDING STATESIDE INTERNATIONAL FEATURE↓↓↓↓↓ For future reference and avoid extra charges making a call from US to an international country, we do recommend adding our Stateside International feature that provides calling and texting to other countries from the U.S. at a discounted or included rate, once this is added it will be just $15.00 additional account bill and the call will cost $0.25 per minute. May we know your thoughts on this, please? - For your future reference, to manage the Stateside feature through self-service options, you can follow these steps: Via the T-Mobile App: - Open the T-Mobile app and tap on 'Account'. - Tap on the picture of the phone. - Tap on the 'Plan details' tab at the top. - Tap on 'Manage data & Add-ons' at the bottom. - Select the plan or service, then click 'Continue'. - Review the summary and click 'Agree & submit'. Please note that you need to avail per line about this feature as well as for International Data pass, it needs to be added per line on the account. Let me know if it works, please. Thank you so much. ------------------------- SSO for the person who's going to travel abroad: It seems that you've stepped away. No worries, for your reference you may check the details here using the helpful links below: • To contact our customer care wherever you are kindly dial: 1-505-998-3793 // For the international landline, the number is [Country exit code]-1-505-998-3793. • To double check the country coverage: https://www.t-mobile.com/cell-phone-plans/international-roaming-plans • To add International Data Pass, it will give you unlimited calling to the specific line you will add it, by following the steps attached: https://www.t-mobile.com/cell-phone-plans/international-roaming-plans/unlimited-calling-data-pass • To check your usage, you may use this link: https://www.t-mobile.com/support/account/check-your-usage This is Marj, your dedicated representative today, I hope you have a great day ahead of you, and always take care! ------------------------ For your reference you may check the details here using the helpful links below: • To contact our customer care wherever you are kindly dial: 1-505-998-3793 // For the international landline, the number is [Country exit code]-1-505-998-3793. • To double check the country coverage: https://www.t-mobile.com/cell-phone-plans/international-roaming-plans • To add International Data Pass, it will give you unlimited calling to the specific line you will add it, by following the steps attached: https://www.t-mobile.com/cell-phone-plans/international-roaming-plans/unlimited-calling-data-pass • To check your usage, you may use this link: https://www.t-mobile.com/support/account/check-your-usage This is Marj, your dedicated representative today, I hope you have a great day ahead of you, and always take care! ------------------------ TS INTERNATIONAL DATA PASS NOT WORKING We respect your busy time, Duncan. No worries. You may follow the helpful steps below to enhance your service connection: Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. ----- If still no changes, you may try this one: 1. Choose Settings. Scroll down. 2. Choose Cellular. 3. Choose Network Selection. Turn off Automatic. The Apple iPhone 12 is now searching for available networks. 4. Choose the TIM network or Wind Tre network (you can try each one) The Apple iPhone 12 has been logged onto the selected network. 5. Return to the Home screen. Note: When you are no longer roaming, restore the settings to automatic mode. I hope this helps out for your concern. I really love this to be resolved for you today. -------------------------------- TMOBILE IN-FLIGHT CONNECTION: Probing questions: 1.) May we kindly know your airlines? 1. Place the device into Airplane mode and turn Wi-Fi on. 2. Make sure Wi-Fi Calling is set to Enabled or On. 3. select the airline's Wi-Fi network. 4. On some flights you will receive a pop-up page that allows you to select "Continue" to reach the Wi-Fi passes page. Most flights will have information on how to connect in the seat-back pocket 5. If you do not receive a pop-up page, use these URLs to access the appropriate home page (based on your airline): • Alaska: alaskawifi.com • American: aainflight.com • Delta: deltawifi.com • United: • Access the United app or open a browser and type in https://www.unitedwifi.com/ • From the app: Select Wi-Fi and Entertainment > T-Mobile In-Flight Connection. • From a browser: Select T-Mobile Free Wi-Fi and Texting. • Enter your T-Mobile phone number. • Tap Activate. 6. Select the T-Mobile benefit titled: In-Flight Connection On Us! (select Get Started if you see a magenta T-Mobile exclusive screen). 7. Enter your T-Mobile phone number. 8. If prompted, enter the CAPTCHA letters and numbers. 9. Select Get Wi-Fi and Texting. 10. You may be prompted to enter a PIN at this stage. Use the following One-Time PIN steps on this page for details. 11. Select a 1-hr or full-flight session if prompted. A screen will appear stating that your Wi-Fi and texting has started to confirm you are connected. 12. Start enjoying the T-Mobile In-Flight Connection benefit! ----------------- IN-FLIGHT CONNECTION: We can inform cx we had a technical issue on our end and apologize. You may also provide steps for inflight connection with united airlines: Place the device into Airplane mode and turn Wi-Fi on. Ensure Wi-Fi Calling is Enabled or On. Select the airline's Wi-Fi network. United: Access the United app or open a browser and type in https://www.unitedwifi.com/ From the app: Select Wi-Fi and Entertainment > T-Mobile In-Flight Connection. From a browser: Select T-Mobile Free Wi-Fi and Texting. Enter your T-Mobile phone number. Tap Activate. Select the T-Mobile benefit titled: In-Flight Connection On Us! ↓ Apologies for that. there's some technical difficulties on our end. For now I will continue helping you with your inquiry. Markc | 10:47pm In regards to using the In-flight connection, make sure that the phone's set to Airplane mode first, then enable Wi-Fi so you can connect it to the Airline's Wi-Fi network. Markchristian | 10:48pm Once connected to the Wi-Fi: Access the United app or open a browser and type in https://www.unitedwifi.com/ From the app: Select Wi-Fi and Entertainment > T-Mobile In-Flight Connection. From a browser: Select T-Mobile Free Wi-Fi and Texting. Enter your T-Mobile phone number. Tap Activate. Select the T-Mobile benefit titled: In-Flight Connection On Us!