OCTOBER 31, 2019 · Offline Notepad

9178995998 Irene 276212667 CALL BACK 49787277 Customer Information Details - MOSE, JR., FEDERICO FANG MR. A/C No : 848303051(GT) Service Id : 276212667(GT)

9178995998|Iris(spi) ci for installation ffup|adv subs already escalated|adv to keep lines open for the feedback|Mantupar.7-tp

Iris (spi) Complaint on MSF -REVERSAL- TRANSFER OF LOCATION|DATE OF REQUEST: 10/31/2019|BILL#:81|JUSTIFICATION: IN REF TO PQC19100007853|JO#:49787277 | WITH PENDING ACCOUNT AND SCHEDULED: 10/24/2019 JASS/OLABRE/VISITED/11:40AM/WRONG FACILITY ASSIGNED CORRECT FACILITY MKT110 DP 26|DATES OF DURATION:10/21-10/31|AMOUNT TO BE ADJUSTED: PHP 601.64 (VAT EXCLUSIVE)|ADV TAT AFTER 24 HRS|CTC:9178995998|WELL VERIFIED|MANTUPAR.7-TP

9178275157|SANDY (LS) CI FOR INSTALLATION FFUP|VOC:"PINA PA MODIFY KO KASI YUNG ACCOUNT INTO BUSINESS, KASI READY TO INSTALL NA YUNG TECH NYO KASO LANG KASI NAKITA NYA FOR BUSINESS NGA YUNG PAG INSTALLAN NYA KAYA DELAYED, WALA NAMAN KASING HININGING MGA BUSINESS PERMIT YUNG AGENT NA NAG INQUIRE SAMIN"|FOR ESCALATION|WORK ORDER#:417551175A|DELAYED REASON:OMMOD - FOR OM MODIFICATION|MANTUPAR.7-TP

9159825511 900130499 CALL BACK 6 PM !!! NELSON LERIO TABIA

nelson.ijva5953@globelines.com.ph Plan 1899 50Mbps (600GB/Month) 9D, Duhat St Old Cabuyao District 6, ., ., Metro Manila, 1116, PHL 279056215 9159825511|NELSON (ls) ci for reconx|status: Out of collection - On trial|admin-D|FOR ALIGNMENT|FOR ESCALATION|ADV TAT AFTER 24 HRS|MANTUPAR.7-TP

9179059733 900100815
Plan 1699 Go UNLI 5Mbps KATHLEEN ASONO SORIANO

119611001

Account/FA number:900100815 Nature/Type of Charges to be credited: GOODWILL Detailed reason why customer is requesting for credit: Number of times customer requested for the adjustment with same nature within the year:0 Credit Type: GOODWILL Bill Period or Bill number where the contested amount is reflected:4 Reference numbers of cases forwarded for further investigation that are related to the credit (if applicable): VOC:"DALAWANG LINGGO NA KAMING WALANG INTERNET GRABE NA YUNG INCONVIENCE NA NATATANGGAP NAMIN" Offers/options given to the customer (if applicable, indicate Order ID if resolution includes order creation):N/A Indicate whether the customer accepted the offer or not:ACCEPTED Amount processed/ requested for adjustment (please indicate if amount indicated is with VAT or without VAT): Php 1299.00 (vat exc) WELL VERIFIED|TALKED TO LISTED SUBS|MANTUPAR.7-TP

9171880543 dian 869888025 WLO19100009241 Customer Information Details - BLANCO, IRIS BISCOCHO MS. A/C No : 869888025(GT) Service Id : 273581413(GT)

nov 1,2019 after 2pm Ian (Brother) ci for loyalty call out|date requested: November 1, 2019 after 2pm|ctc:09171880543|ctp:Ian|email:iancarlobblanco@gmail.com|Mantupar.7-tp

900251144 8PM!! 251039397 HIROAKI . KOGA

251039397 279054729 hiroaki.zeei2364@globelines.com.ph Unit 1012, Kroma Tower, Dela Rosa Access Road 3 Legaspi Village, San Lorenzo VIllage, Makati, Metro Manila, 1223, Philippines -*--------------------------------------------- 900297588 277942051 MA DONABEL MARI BACSAL

DONABEL (ls) ci for reconx|adv status: was never in collection|admin-a|adv to monitor|mantupar.7-tp

878571333 09992226339 Customer Information Details - WARE, JEREMY ROGER ANDREW MR. A/C No : 878571333(GT) Service Id : 277518174(GT)

09992226339|JEREMY (ls) ci for installation ffup|in ref to Order No: 417686279A|APPOINTMENT DATE: 11/04/2019|transfer to sup|mantupar.7-tp

9954681026 790029504 119623063

WENCESLAO LOPEZ OLOROSISIMO

9954681026|WENCESLAO (ls) ci for no conx & ndt|account-a|no outage|done mpr|for onsite|well verified|mantupar.7-tp

daryl 847312535 50020953 Customer Information Details - VILAR, DARYL NOEL TABORDA MR. A/C No : 847312535(GT) Service Id : 275013234(GT)

dec12110500826@globelines.com.ph

09778064085|DARYL (ls) ci for no conx & NDT|ics-a|no outage|done MPR|LOS-OFF|INT-OFF|VOC:"YUNG MAIN PROBLEM IS NASA POSTE NA, AND SANA YUNG MGA DATING TECHNICIAN WAG NA ULIT YUN YUNG PAPUNTAHIN|WELL VERIFIED|MANTUPAR.7-TP

gretta Inbound 900051527 JOHN PAUL LEONES ESPENILLA

Gretta (friend) ci for netflix|adv subs that netflix is not available in globe since october 2018|adv to visit netflix website|subs acknowledge|mantupar.7-tp

MARY ANGELIE MENDIOLA DY 279019017