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Hello Hugo,

We wanted to reach out and let you know that Avianca has taken over your flight booking from Expedia. This can happen occasionally. Don't worry, it doesn't mean that anything is wrong, you still have access to your ticket.

Unfortunately, this change does mean that we aren’t able to process the refund of your flight. You will need to contact Avianca to request your refund, or for any other future requests for this flight.

When you contact them, you will need the information below:

Avianca Airline Reference Number – 4FVHML Airline Contact Number – 1-888-212-2647 Airline Website – [airline website]

We’re sorry about this unexpected change. If you had a hotel or car rental as part of your booking, please contact us. We can still help you update or change those as needed for your travel plans.

Let us know if there's anything else we can help you with. We're here for you and want you to have the information you need to support your travel experience, even when changes happen.

Sincerely, Jessica L. imnjlayoso Expedia Customer Support Team