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INTERACTION ID/Session ID: CHATTER: IP ADDRESS: EMAIL: FULLY VERIFIED?: ISSUE: ACTION TAKEN: EXPECTATIONS SET: OUTCOME:

deskjet walang fax officejet may fax, duplex printing (9135e, 9125e)

Deskjet models: Only have basic print, copy, scan. HP DeskJet 4255e All-in-One Printer only one that has ADF

Envy Printers: HP Envy 7955e has 2-sided printing, mobile faxing, 2 trays (main, photo), ADF HP Envy 7255e has 2 trays, no ADF, print, copy, scan only HP Envy 6555e print, copy, scan, ADF HP Envy 6155e print, copy, scan 2-sided printing

OfficeJet Printers: OfficeJet 9135e and OfficeJet 9125e are the only models with 2-sided scanning HP OfficeJet Pro 9730e Wide-format Printer only officejet printer that can support 11 x 17 HP OfficeJet Pro 8125e only officejet printer that doesn't have fax with 2-sided printing

Conversation 18724260 Started Yesterday, 5:37:28 pm Popup Event: US-Z-Workstation-30 Searching for the right HP Z Workstation? Let's chat!

Yesterday, 5:37:28 pm

Marion Searching for the right HP Z Workstation? Let's chat!

Yesterday, 5:37:28 pm Seen Proactive chat started by John Curtis Antonio. Yesterday, 5:37:28 pm

Transferred to VA Bot impersonating Marion. Yesterday, 5:37:29 pm

"Initial Menu USA" started by Marion Yesterday, 5:37:29 pm

Marion Welcome to the HP Store, America's favorite PC brand! Our chat agents can view what users type into the chat in real-time (even before submission), enabling faster and more proactive support. While our chat sessions are designed to be secure and encrypted, we advise against entering credit card or bank information directly into the chat. Please be aware that some HP Store chat services may utilize Artificial Intelligence (AI) for language translation.

By continuing, you agree to HP´s Privacy Statement.

Yesterday, 5:37:29 pm Seen Marion Please select one of the following:

Yesterday, 5:37:29 pm Seen Steve Gordon Shopping and Purchase Assistance

Yesterday, 5:37:37 pm

Marion Please select an option:

Yesterday, 5:37:37 pm Seen Steve Gordon Return to Previous Menu

Yesterday, 5:37:53 pm

Marion Please select one of the following:

Yesterday, 5:37:53 pm Seen Steve Gordon Shopping and Purchase Assistance

Yesterday, 5:38:00 pm

Marion Please select an option:

Yesterday, 5:38:00 pm Seen Steve Gordon Personal Use Products

Yesterday, 5:38:08 pm

Marion Please select one of the following:

Yesterday, 5:38:08 pm Seen Steve Gordon Return to Previous Menu

Yesterday, 5:38:18 pm

Marion Please select an option:

Yesterday, 5:38:18 pm Seen Steve Gordon Return to Previous Menu

Yesterday, 5:38:42 pm

Marion Please select one of the following:

Yesterday, 5:38:42 pm Seen Steve Gordon Shopping and Purchase Assistance

Yesterday, 5:38:50 pm

Marion Please select an option:

Yesterday, 5:38:50 pm Seen Steve Gordon Personal Use Products

Yesterday, 5:38:53 pm

Marion Please select one of the following:

Yesterday, 5:38:53 pm Seen Steve Gordon PC and Gaming

Yesterday, 5:39:04 pm

Marion Please enter your first and last name.

Yesterday, 5:39:04 pm Seen Steve Gordon STEVE GORDON

Yesterday, 5:39:20 pm

Marion Please enter your email address.

Yesterday, 5:39:20 pm Seen Steve Gordon STEVE@SGORDON.NET

Yesterday, 5:39:35 pm

Marion How can we assist you today?

Yesterday, 5:39:35 pm Seen Steve Gordon INTERESTED IN UPGRADING FROM MY PC PURCHASE IN 2019, WILL BE FOR PERSONAL AND SMALL BUSINESS USE.

Yesterday, 5:40:39 pm

"Initial Menu USA" ended (successfully) Yesterday, 5:40:39 pm

Assigned to Operator Romart Sevillano by Joshuajharod Morales Yesterday, 5:42:05 pm

Maddox Welcome to the HP Store! America’s favorite PC brand! It's our Black Friday Sale! I’m Maddox. I've read your question and am ready to assist you.

Yesterday, 5:42:27 pm Seen Steve Gordon is it possible to do by phone?

Yesterday, 5:43:11 pm

Steve Gordon can you see the HP Z4 G4 Workstation which i bought in 2019?

Yesterday, 5:44:36 pm

Maddox Yes we could actually place your order through phone. May I ask your email address associated on your account?

Yesterday, 5:45:11 pm Seen Steve Gordon steve@sgordon.net I will buy but need to get some background info first

Yesterday, 5:46:18 pm

Maddox thank you for that can you verify your shipping, billing and your phone number for protection of your account.

Yesterday, 5:46:55 pm Seen Steve Gordon my address may have changed since 2019 tel 443-370-4239 current address is 20 Laurel Cottage lane, black Mtn. NC 28711

Yesterday, 5:48:35 pm

Maddox May I know where did you purchase your old zbook?

Yesterday, 5:49:20 pm Seen Steve Gordon that would be so long ago I don't remember

Yesterday, 5:49:57 pm

Steve Gordon or recognize zbook

Yesterday, 5:50:22 pm

Maddox I understand! Upon checking on your account You don't have purchase record on your zbook.

Yesterday, 5:51:11 pm Seen Steve Gordon my old address was in Murphy NC

Yesterday, 5:51:19 pm

Maddox Thank you for that information. In order for me to get the most suitable recommendation, I just have a few questions.

Yesterday, 5:51:43 pm Seen Steve Gordon ok

Yesterday, 5:51:52 pm

Maddox How do you intend to use this PC and what applications will you be using? /What types of applications or games will you be using?

Yesterday, 5:52:22 pm Seen Steve Gordon for personal and small business use. currently have ms365 business and personal accounts i have mfa programs on my pc as I do work with th DoD

Yesterday, 5:54:38 pm

Maddox That's great! How soon do you need this PC?

Yesterday, 5:55:09 pm Seen Steve Gordon i need a quick PC and external

Yesterday, 5:55:46 pm

Steve Gordon backup

Yesterday, 5:55:57 pm

Steve Gordon within the week

Yesterday, 5:56:17 pm

Maddox What is your preferred RAM and Storage capacity?

Yesterday, 5:57:07 pm Seen Steve Gordon see my past purchase i need to upgrade from there.

Yesterday, 5:59:23 pm

Maddox Upon checking here here the device that appears on your account which is HP Z4 G4 Workstation.

Yesterday, 6:01:33 pm Seen Steve Gordon yes

Yesterday, 6:02:04 pm

Customer went away Yesterday, 6:02:51 pm

Maddox Let me check here for you. also do you have a price range in mind?

Yesterday, 6:03:08 pm Seen Customer came back Yesterday, 6:03:09 pm

Steve Gordon what is an enterprize pc

Yesterday, 6:03:38 pm

Maddox The enterprise PC is used for business purposes.

Yesterday, 6:04:42 pm Seen Steve Gordon can I use for business and personal?

Yesterday, 6:05:15 pm

Maddox Yes, you can definitely use it for personal use as well.

Yesterday, 6:05:58 pm Seen Steve Gordon I want a quick pc with heavy ram and an external backup

Yesterday, 6:07:02 pm

Steve Gordon I see there are substantial black friday discounts which i think fall in this area

Yesterday, 6:08:09 pm

Maddox Upon checking the specifications of your old ZBook, it only has Windows 10 Pro 64. For memory, it comes with 16 GB DDR4-2666 ECC SDRAM, and for storage, it has a 512 GB HP Z Turbo Drive PCIe® SSD. What I can do is find a 1 TB option for storage, and we can also upgrade the memory to 32 GB.

Yesterday, 6:09:20 pm Seen Customer went away Yesterday, 6:09:51 pm

Customer came back Yesterday, 6:10:16 pm

Maddox May I also know if you have a price range in mind, so I can check some recommendations for you?

Yesterday, 6:10:20 pm Seen Steve Gordon $2000 - $3000. Is that the pc which i bought in 2019, the workstation. I don't recognize a zbook.

Yesterday, 6:12:39 pm

Maddox Thank you. Let me find the best workstation that will suit your budget and provide an upgraded version compared to the last workstation you purchased.

Yesterday, 6:13:56 pm Seen Customer went away Yesterday, 6:15:31 pm

Customer came back Yesterday, 6:15:46 pm

Maddox We can get the best specifications depending on your budget.

Yesterday, 6:16:24 pm Seen Maddox What I have here is the HP Z2 Mini G1a Next Gen AI Desktop Workstation with a 3‑year warranty and Wolf Pro Security. This one comes with Windows 11 Pro, 64 GB of memory, and 1 TB SSD storage. It is a more upgraded model compared to your last workstation.

Yesterday, 6:19:30 pm Seen Steve Gordon is this the same thing? HP Z2 Tower G1i Desktop Workstation with 3 Yr Warranty & Wolf Pro Security

Yesterday, 6:21:17 pm

Maddox Let me compare this to the one I recommended for you.

Yesterday, 6:21:49 pm Seen Maddox Upon checking the specifications, they are most likely the same. The one I recommended is just smaller, giving you more space, but both have 1 TB of storage and 64 GB of memory. Either of these two would be a very good upgrade.

Yesterday, 6:24:34 pm Seen Steve Gordon what is the price of the G1iA?

Yesterday, 6:25:28 pm

Maddox The main difference between the two is the processor. The one I recommended uses an AMD Ryzen™ AI Max PRO 385, while the one you’re looking at uses an Intel® Core™ Ultra 7 265.

Yesterday, 6:26:22 pm Seen Maddox The price of HP Z2 Mini G1a is $1,999.00 from it's original price of $3,633.00.

Yesterday, 6:26:50 pm Seen Maddox The one that you choose HP Z2 Tower G1i Desktop cost $2,199.00 from it's original price of $4,764.00.

Yesterday, 6:27:48 pm Seen Steve Gordon can you recommend amd vs intel

Yesterday, 6:27:49 pm

Maddox To be honest, I’m a gamer and streamer who multitasks on my PC, and I’m using AMD. Even though I do a lot at once, it still runs smoothly and delivers an immersive performance.

Yesterday, 6:29:27 pm Seen Steve Gordon i'm more business and personal use no gaming

Yesterday, 6:30:33 pm

Maddox For personal and business purposes, I recommend choosing Intel compared to AMD.

Yesterday, 6:31:14 pm Seen Maddox Since Intel is more focused on business handling, there’s nothing to worry it can also handle multitasking purposes.

Yesterday, 6:32:36 pm Seen Steve Gordon i need overnight to think, is there a way to contact you tomorrow?