_________________________________________ Surname : Mobile Number : Post Code : 1st Line of Address : Email Address : Model # : Serial # : DOP : Retailer : [Customer Issues] CNU250716736475 07771334087 07866436568 018668610450 01932331400 410TRJLG4100 07914516664 07577053223 07900357202 07305091814 07773192650 01282413512 07393566131 02088798594 [Consultation contents] [Request] _________________________________________ CNU250716747142 Surname : ELVY Mobile Number : 01622884247 Post Code : ME9 8AS 1st Line of Address : Trundlewood Farm, Swanton Street, SITTINGBOURNE, ME9 8AS, GB Email Address : Model # : F2Y509WBLN1 Serial # : 502PNPDCZS92 DOP : 08/07/2025 Retailer : AO RETAIL LTD C/O EXPERT 360 [Customer Issues] WASHER REGISTRATION [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling to register a new washing machine with a five-year guarantee, as instructed by previous support. 2. Customer Request: Customer seeks assistance with the registration process for the washing machine. 3. Agent Solution: Agent confirmed the model number and serial number, created an account for the customer, and provided a reference number for the registration. The agent ensured all necessary details were collected, including purchase date and location. 4. Resolution Acceptance: Yes. The customer accepted the registration process and noted they would write down the reference number provided. 5. Customer Pain Point: Customer expressed some frustration with the registration process, particularly regarding the need to call for assistance despite having previously set up a profile. 6. Notable Comments: Customer mentioned they do not have a mobile number or email address, indicating a preference for handling matters via phone. [AI Summary] 1. Contact Reason: Customer is calling to register a new washing machine that has a five-year guarantee, as instructed by previous customer service. 2. Customer Request: Customer seeks assistance with the registration process for the washing machine. 3. Agent Solution: Agent confirmed the model number and serial number of the washing machine. The agent created an account for the customer to facilitate the registration process and collected necessary personal information, including the customer's address and purchase details. 4. Resolution Acceptance: Yes. The customer accepted the agent's assistance in creating an account for registration. 5. Customer Pain Point: Customer expressed confusion regarding the registration process and the need to create an account despite having previously set up a profile. 6. Notable Comments: Customer does not have a mobile number or email address for contact and prefers to use the current phone for communication. [Request] DONE REGISTERING _________________________________________ CNU250716747391 RNU250716014202 Surname : JACKSON Mobile Number : 07984170369 Post Code : YO60 7PD 1st Line of Address : Rosewood House YO60 7PD YORK, YO60 7PD, GB Email Address : chris.jackson@sofinafoods.co.uk Model # : F4V310SNEH.APTQWUK Serial # : 306PWCMKV139 DOP : 16/07/2023 Retailer : CURRYS [Customer Issues] No parking permit needed. [Consultation contents] [AI Summary] 1. Contact Reason: Customer is following up on an outstanding repair request for a washing machine with a damaged door gasket, which has a slit and a chunk missing. 2. Customer Request: Customer seeks clarification on the repair process and costs associated with fixing the gasket, which they believe should be covered under warranty. 3. Agent Solution: Agent explained that the gasket damage is not covered by the warranty as it is not considered a manufacturing fault. The agent provided a repair cost of £175, which includes labor, parts, and VAT. The agent also mentioned a 90-day guarantee on the replaced gasket. 4. Resolution Acceptance: Yes. The customer accepted the proposed repair solution and agreed to the cost of £175. 5. Customer Pain Point: Customer expressed frustration over the charge for the gasket repair, believing it should be covered under warranty due to potential manufacturing issues. 6. Notable Comments: Customer indicated that the washing machine has only been used for normal laundry and expressed surprise at the charge, suggesting that the damage may have been due to a manufacturing fault. 8 or 10 [AI Summary] 1. Contact Reason: Customer is calling to follow up on an outstanding repair request for a washing machine with a damaged door gasket, which has a visible slit and gouge. 2. Customer Request: Customer seeks clarification on the repair process and costs, as well as to schedule the repair under warranty. 3. Agent Solution: Agent explained that the damage to the gasket is not covered under warranty and provided a repair cost of £175, which includes labor and parts. The agent also mentioned a 90-day guarantee on the replaced gasket and initiated the process to schedule the repair after payment. 4. Resolution Acceptance: Yes. The customer accepted the proposed repair solution and agreed to proceed with the payment. 5. Customer Pain Point: Customer expressed frustration over the chargeable repair despite the washing machine being under warranty, believing the damage was due to a manufacturing fault. 6. Notable Comments: Customer mentioned that the washing machine was used normally without any misuse, indicating surprise at the charge for the gasket repair. Customer requested a callback to finalize payment and schedule the repair. [Request] CUSTOMER WANTS TO HAVE A CLLBACK TOMORROW BY 8 or 10 AM TO TTRANSFER TO PAYMENT DEP _________________________________________