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International Data Roaming

#766# - Turn on international data roaming.
#763# - Turn off international data roaming.

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International PASS

We appreciate your patience on waiting, -- ! I see here that you have a -- plan which provides unlimited data up to 256kbps and unlimited texts in -- ! You will also have discounted calls at $0.25 per minute.
 
May I know how long are you going to be in --? Maybe you can consider to add our Data Pass.
 
Wonderful! We have our data pass so you can make your calls unlimited without additional charges and additional data.
You may consider our Data passes. Here's the price list:
512mb 1 day pass - $5.00
5gb 10-day pass - $35.00
15gb 30-day pass - $50.00


Data Pass

Using the T-Mobile App:

1. Log in to the T-Mobile app.
2. Select the "Manage" tab.
3. Tap on "See Plans."
4. Select "Manage Add-ons."
5. Choose the line you wish to add the data pass to.
6. Select the desired data pass (e.g., One-Time Data Pass).
7. Follow the prompts to complete the process.



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Rate Plan Change

T-Mobile App:

1. Log in to the T-Mobile app.
2. Select the "Manage" tab.
3. Click on the "See Plans" link above the account balance section.
4. Select "See Plan Details."
5. Click "View Details" to review information about your existing plan.
6. Follow the prompts to explore and change your plan.
7. Select "Save" to confirm the changes.

My T-Mobile Website:

1. Go to My T-Mobile and log in to your account.
2. Click on "ACCOUNT."
3. Select "Explore Plans."
4. Follow the in-app prompts to continue through the plan change process.
5. Click "Save" to confirm the changes.

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Update PIN/Passcode (PAH ONLY)

T Life / T-Mobile app

1. Select Manage tab.
2. Select the gear icon in the top, right corner.
3. Select Security.
4. Select T-Mobile ID.
5. If prompted, log in to the T Life / T-Mobile app.
6. Select Change PIN/Passcode.
7. Enter new PIN/Passcode.
8. Re-enter the new PIN/Passcode.
9. Select Save.

My T-Mobile Website:

1. Log in to My T-Mobile .
2. In the top right corner, click the My Account drop down.
3. Select Profile, then click the T-Mobile ID section.
4. Our systems will attempt to confirm your identity using two-factor authentication methods. Select your preferred method, then click Continue.
5. In the PIN/Passcode section, click Edit.

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Order status & tracking: Self-service

T Life / T-Mobile App - Active Order
Existing customers with an active order may use the steps below to view their current order status.

1. Log in to the T Life /T-Mobile app.
2. Order status displays on the Home tab.
3. The index card updates with the current order status.

New customers

1. Go to www.t-mobile.com/order-status 
2. Enter the following details from the order:
> Order number
> Last name 
> Billing zip code
3. Select Check status

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Create your T-Mobile ID

T Life / T-Mobile app
 
1. Download and open the T Life / T-Mobile app.
2. Select the Manage tab.
3. Select Log in.
4. Select Get a T-Mobile ID.
5. Select No, when asked if you have a T-Mobile Internet Gateway.
6. Enter the following information:
>  First name
> Last name
> T-Mobile phone number
> Email address
7. Desired password
8. Select Create T-Mobile ID.
9. Enter the one-time PIN sent to the email address or phone number on file.
10. Set security question / answers.
11. Allow or decline biometric authentication.
12. Accept the T&Cs.

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Voicemail

To reset your voicemail PIN, follow these steps:

From Your Device:

Android Users:
1. Open the Visual Voicemail app or dial 123.
2. Follow the prompts to reset your voicemail PIN.

iOS Users:
1. Go to the Phone app.
2. Tap on "Voicemail."
3. Select "Set Up" and follow the prompts to reset your voicemail PIN.
4. If you are not receiving all voicemails, dial 123 to complete the setup.

Voicemail password using USSD

#793# - Reset your voicemail password.
#796# - Turn the voicemail password on or off.

Access voicemail

1. Go to My T-Mobile  and log in to your account.
2. In the My Line section, select View details.
3. In the Lines and Devices section, select the desired line. 
4. Select Check voicemail.
5. Log into your DIGITS account, then select Voicemails.
6. For business lines, select My Phone or Line Details > Voicemail.

Manage voicemail
>  Add or disable Voicemail to Text automatic email

1. Go to My T-Mobile  and log in to your account.
2. In the My Line section, select View details.
3. In the Lines and Devices section, select the desired line. 
4. Select Check voicemail.
5. Log into your Digits account.
6. Click Settings > Voicemail to email.
7. Click Voicemail to email (on the left).
8. Click Turn on next to Voicemail to email.
9. Follow the onscreen prompts.