Shared note

Chat ID: 19849431 Chatter: Judy Dunlop Email: dunlju@aol.com Verified: Yes Issue: What ink does my desk jet 2700e require Action Taken: Let him know about the compatible ink cartridges which is the HP67. Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Customer is unresponsive.

Chat ID: 19850415 Chatter: Thomas Knight Email: midknightryder13@hotmail.com Verified: Yes Issue: How do I apply a AAA discount if I have an existing HP account? Action Taken: Inform the customer that we need the membership code for us to apply the AAA code Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Customer ended the chat.

Chat ID: 19851436 Chatter: Brendan Curry Email: brendancurry25@gmail.com Verified: Yes Issue: looking for a new ;asset printer Action Taken: Let her know the comparable models that meets his requirements. Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Ended by Customer

Chat ID: 19852325 Chatter: No Name Email: dcsworks@gmail.com Verified: Yes Issue: Just wondering how often the print heads last Action Taken: NA Expectation: NA Outcome: Ghost Chat

Chat ID: 19853092 Chatter: Janice Krueger Email: krueger231@gmail.com Verified: Yes Issue: Is a 1 year warranty offered on all laptops, even if they need to be built? Action Taken: Let her know the advantage of the deals and let er realized that Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: H368792973

Chat ID: 19854071 Chatter: Edward Email: shirleyhenry065@gmail.com Verified: Yes Issue: Update my credit card info Action Taken: Referral Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Referral

Chat ID: 19855868 Chatter: Joann Rudzik Email: jrudzik@gmail.com Verified: Yes Issue: need ink for HP Deskjet 4227e Action Taken: Let her know the compatible ink cart Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Customer unresponsive

Chat ID: 19855840 Chatter: Alicia Rogers Email: aliciaemailedyou@gmail.com Verified: Yes Issue: I bought my printer I think it was almost a year ago. I want to trade it in for a printer that you can email Action Taken: Let her know that we don't have trade in service Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Customer unresponsive.

Chat ID: 19856693 Chatter: Sonja Gilmore-King Email: smgk@aol.com Verified: Yes Issue: i am running low on my color ink Action Taken: Refferal Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Referral

Chat ID: 19856811 Chatter: blank@gmail.com Email: alex Verified: Yes Issue: What is the difference between item U80MJE and U86DRE Action Taken: Let him know the difference Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Ghost Chat DONE NOTES

Chat ID: 19857149 Chatter: Chandni Goel Email: cgoel27@gsb.columbia.edu Verified: Yes Issue: I am trying to see if I am eligible for student discounts Action Taken: Inform her that she already have the student account Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Customer is unresponsive

Chat ID: 19857254 Chatter: Camille Marino Email: celebcami@verizon.net Verified: Yes Issue: hp office jet pro 8139e. can this be compatible with my Mac OS Catalina Action Taken: Let her know about the compatible printer Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Ended by Customer

Chat ID: 19857541 Chatter: Sinatra Griffin Email: fgs24@myyahoo.com Verified: Yes Issue: Looking for a good laptop on clearance Action Taken: NA Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Ghost Chat Done Notes

Chat ID: 19857926 Chatter: Email: marylynnnana@gmail.com Verified: Yes Issue: Printer ink black for Epson ET-3851 Action Taken: Let her know that we only catering HP products. Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Other inquiry.

Chat ID: 19858130 Chatter: Annie Jimenez Email: annie.jim2001@gmail.com Verified: Yes Issue: Blue ink bled everywhere, leaving only magenta and yellow ink left on newly bought cartridge Action Taken: Recommend to contact the Staples for replacement Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Other Inquiry

Chat ID: 19858849 Chatter: Stephannie L Brown Email: stephannieb70@gmail.com Verified: Yes Issue: having issue printer say Blue ink malfunction needs relacement am part of the insta ink program Action Taken: Referral Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Referral. DONE CHATS

Chat ID: 19859469 Chatter: ALTAGRACIA A URREA Email: gracieu5043@gmail.com Verified: Yes Issue: i need to buy a printer that prints in color but when I run out of the color and only have black toner I need to print it all in black Action Taken: Let her know that we don't have printer that prints black once the color inks are runs out. Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Customer unresponsive.

Chat ID: 19859671 Chatter: Dickie Stadler Email: dkydo2@yahoo.com Verified: Yes Issue: Do I get replacement ink on my plan Action Taken: Referral Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Referral

Chat ID: 19859682 Chatter: Rashawn Robinson Email: rrconsultingfirm@gmail.com Verified: Yes Issue: replacement laptop charger Action Taken: Let him know about the compatible charger. Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Ended by the customer

Chat ID: 19859686 Chatter: Barbara Fronheiser Email: bobbifron@outlook.com Verified: Yes Issue: need 67xl cartridge double pack deal Action Taken: Assist the customer placing the order. Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: H368882701

Chat ID: 19859776 Chatter: chestnut444@pm.me Email: chestnut444@pm.me Verified: Yes Issue: buy replacement toner cartridges Action Taken: NA Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Ghost Chat

Chat ID: 19859795 Chatter: Cindy Email: cbrodie17@yahoo.com Verified: Yes Issue: What is the best home printer for printing photos Action Taken: Let her know the compatible printer. Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Ended by customer

Chat ID: 19859819 Chatter: Laura Hammes Email: lphammes@gmail.com Verified: Yes Issue: I need ink cartridges for HP Office Jet Pro 6970 Action Taken: NA Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Ghost Chat

Chat ID: 19859964 Chatter: Jeanie Ellis Email:jeanieellis1953@gmail.com Verified: Yes Issue: I was wondering if there are any promotions or discounts for ink Action Taken: Educate about the HP rewards and HP financing Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Ended by Customer

Chat ID:19859964 Chatter: Email: Verified: Yes Issue: Action Taken: Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Ghost Chat

Chat ID: 19859968 Chatter:Etta Coston Email: tsccoston2117@yahoo.com Verified: Yes Issue: I would like to renew my subscription. Action Taken: NA Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Ghost Chat

Chat ID: 19859966 Chatter: James E Blair Email: jeblair@wisc.edu Verified: Yes Issue: I want ink for an HP printer Action Taken: Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Ghost chat

Chat ID: 19860064 Chatter: kevinliu706@gmail.com Email: Kevin L Verified: Yes Issue: Action Taken: Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Ghost Chat

Chat ID: 19860099 Chatter: Steve Brown Email: srbrown713@gmail.com Verified: Yes Issue: looking for Toner cartridge for c3906a Action Taken: Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome:

Chat ID: 19860105 Chatter: Angie Simmons Email: asimmons0602@gmail.com Verified: Yes Issue: I’m looking for a charging cord for HP pavilion laptop model 15-eg1025ci Action Taken: Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: H368883235

Chat ID: 19860116 Chatter: Nancy Lee Email: nlee5507@yahoo.com Verified: Yes Issue: My son is looking for a printer that will accept 11 x 17 paper and has duplexing ability Action Taken: Referred Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Referral

Chat ID: 19860309 Chatter: Chuck Stranahan Email: chuckstran@gmail.com Verified: Yes Issue: i want to buy an Easy Clip Accessory Cliop for my HP monitor Action Taken: Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Referral

Chat ID: 19860320 Chatter: JACK H DUNN Email: jackhdunn@gmail.com Verified: Yes Issue: i KEEP ORDERING INK AND NOTHING HAPPENS Action Taken: Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Ghost Chat

Chat ID: 19860488 Chatter: alia sahar Email: mamacikon@gmail.com Verified: Yes Issue: Could you please assist me in finding the compatible toner for the HP CLJ Enterprise 5700dn printer Action Taken: Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Ghost Chat

Chat ID: 19860528 Chatter: Jane Chikezie Email: chikeziejane@gmail.com Verified: Yes Issue: I need to know the type of ink my printer uses: HP laserjet MFP M141w Action Taken: Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome:

Chat ID: 19860537 Chatter: Sam Wag Email: lasvegashometeam@gmail.com Verified: Yes Issue: oner for printer m3301cdw purchased at Costco Action Taken: Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome:

Chat ID: 19860556 Chatter: Nick Musco Email: nmusco@verizon.net Verified: Yes Issue: I have an Officejet 6600 which needed ink so I just spect $109 on 4 ink cartriges and when replacing the depleted cartriges, I get a printer failure. I tried all the recommended fixes and nothing worked so now I would like to get a new printer that I could use the cartriges I just spent $109 on (932XL/ 933) Action Taken: Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Ghost Chat

Chat ID: 19860650 Chatter: Email: Verified: Yes Issue: Action Taken: Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome:

Chat ID: 19860602 Chatter: Email: Verified: Yes Issue: Action Taken: Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome:

Chat ID: 19860674 Chatter: Email: Verified: Yes Issue: Action Taken: Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome:

Chat ID: 19860676 Chatter: Email: Verified: Yes Issue: Action Taken: Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome:

Chat ID: 19860862 Chatter: Email: Verified: Yes Issue: Action Taken: Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: Ghost Chat

Chat ID: 19860602 Chatter: Email: Verified: Yes Issue: Action Taken: Expectation: Set a proper expectation with HP Rewards and HP Financing. Outcome: H368884508