CID: 61c9f53c-f752-44dc-b1a4-ad7d6f794c3e

Account number: 723892006

Identity of the chatter: AH

Name of the chatter: JACK SIMPSON

DPA STATUS: PASSED

DPA TIME STAMP: 17-05-26 08:29:46

Contact number update status: Verified

Email address status: Verified

CJM :N/A

WO: 23812250

QUERY : Renew

RESOLUTION: The customer requested contract renewal and package upgrade. The agent offered two options for broadband service and the customer selected the option including an O2 SIM at £29/month total (£24 media + £5 SIM) on a 24-month contract with 264 Mbps speeds and 4GB data. Contract documentation was sent via email and the customer confirmed receipt and authorisation to proceed. The agent processed the O2 SIM order with coverage confirmation and collected Direct Debit details for O2 payments. The SIM will be delivered within three working days. The customer was advised to contact O2 separately regarding number transfer. The broadband order was processed with activation on 18 May 2026 at £24/month initially, then £62/month thereafter. The customer's next bill is due 3 June 2026 for £13.73 (pro-rata), followed by £24/month. The customer declined the refer-a-friend programme and confirmed no further action is required.

BE:

Bill Billing Due
Amount Run Date Date
13.73 19/05/26 3/06/26
24.00 18/06/26 3/07/26

Order 9176192438913716582 successfully submitted ✓ Volt Sim Only Plan Handset 24 month 6 Airtime Plan #566141417 | 2GB Classic, Unlimited UK Minutes, Unlimited UK Texts: Regular Phone Number: 07599956702 is assigned successfully

since September 2024 yes please i would like to transfer number to 02 sim android ohine 77-91-71 11705960 18 december 1995

CID: c4bd55dd-8c79-40f9-ae01-29ead07e627b

Account number: 94249302

Identity of the chatter: AH

Name of the chatter: Emma Mathews

DPA STATUS: PASSED

DPA TIME STAMP: 18-05-26 08:14:45

Contact number update status: Verified

Email address status: Verified

CJM :N/A

WO: 15597658

QUERY : Account close my account

RESOLUTION: The customer requested to cancel their package due to high pricing after falling out of contract. Following negotiation, the agent arranged a new 24-month broadband contract at £24 per month with an O2 SIM (4GB data, unlimited texts and minutes). Direct Debit payments were configured for both services using separate accounts. A new SIM will be delivered within three working days. Contract documentation was sent via email and SMS. The customer declined to share information with third-party partners. Work Order Number and billing dates were confirmed.

OB Toolkit: Used

BE:

Bill      Billing         Due   

Amount Run Date Date
.64- 17/06/26 6/07/26
24.00 16/07/26 4/08/26

Order 9176201135813744915 successfully submitted ✓ Volt Sim Only Plan Handset 24 month 6 Airtime Plan #566331201 | 2GB Classic, Unlimited UK Minutes, Unlimited UK Texts: Regular Phone Number: 07518826659 is assigned successfully

2.5 years Yes, you can set a spend cap so I don't pay more than £5 per month No, it's Android 38316369 60-83-71 06211489 60-83-71 Name: Socko Ltd

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