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GREETINGS🎉

Thank you for calling Harry and David, this is Suzeth. How may I help you today?

Thank you for calling Wolferman's Bakery, this is Suzeth. How may I help you today?

Thank you for calling Vital Choice, this is Suzeth. How may I help you today?

VERIFICATION✅

For verification purposes, could you please verify your full name and billing address?

Thank you for verifying all the information. Please give me a moment to check your order.

For verification, can you please verify your billing address?

Thank you for this information,(CX_name). Let me access your order and check this for you. Please give me one moment.

Thank you for your patience.

To make sure I’m looking at the correct order, could you confirm the recipient's name [OR ORDER NUMBER/DELIVERY DATE]?

Thank you for this information. Let me access your order and check this for you. Please give me one moment.

******TSP******

Is there anything else I can help with you today?

CLOSING SPIELS🔒

I hope you are extremely satisfied with the service that I've provided today. At the end of this chat, you will receive a survey link asking you to rate your experience with me and Harry and David. Please click the link that will appear at the bottom of this window when this chat ends. Thank you for choosing Harry and David!

I hope you are extremely satisfied with the service that I've provided today. At the end of this chat, you will receive a survey link asking you to rate your experience with me and Wolferman's Bakery. Please click the link that will appear at the bottom of this window when this chat ends. Thank you for choosing Wolferman's Bakery!

I hope you are extremely satisfied with the service that I've provided today. At the end of this chat, you will receive a survey link asking you to rate your experience with me and Vital Choice. Please click the link that will appear at the bottom of this window when this chat ends. Thank you for choosing Vital Choice!

REMINDER💡

To check costumer if verified or not just click #1 and if the costumer have multiple orders confirm one detail....

To make sure I’m pulling up the right order, could you confirm the recipient’s name or the delivery date?

If no costumer details/UNVERIFIED ASK FOR CORRECT INFO DEPENDS WHO IS ON THE LINE... If Customer or Cardholder ask for the Name, delivery date, recipient’s name

IF YOU'RE SPEAKING TO RECIPIENT.. ask name, delivery date

IF TALKING TO FLORIST/VENDOR ask for recipient's name, delivery date

ACKNOWLEDGEMENT ISSUES We are sorry for the inconvenience this has caused and thank you for the time you have taken to inform us. I will do my best to fix this for your.