_________________________________________ CNU250816031596 Surname : WILTSHIRE Mobile Number : 07824428766 Post Code : RG19 3UP 1st Line of Address : 145 Derwent Road, THATCHAM, RG19 3UP, GB Email Address : rebeccaturner90@hotmail.co.uk Model # : F4C510GBTN1 Serial # : 503PWNFLV631 DOP : 09/04/2025 Retailer : CURRYS [Customer Issues] WARRANTY REGISTRATION [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling to inquire about the registration status of their washing machine warranty, as they did not receive a confirmation email or policy number after registering online. 2. Customer Request: Customer seeks assistance in confirming their warranty registration and obtaining the extended warranty details for their washing machine. 3. Agent Solution: Agent confirmed that the account was not created in the system, indicating the warranty was not registered. The agent verified the washing machine model and confirmed it qualifies for a five-year warranty. The agent guided the customer through the manual registration process, collecting necessary information such as purchase date and model number. 4. Resolution Acceptance: Yes. The customer accepted the agent's guidance on registering the warranty to secure the extended coverage. 5. Customer Pain Point: Customer expressed frustration over not receiving confirmation of their warranty registration and the lack of clarity regarding the warranty terms. 6. Notable Comments: Customer mentioned purchasing the washing machine from Currys and was under the impression that it came with a five-year warranty, which they wanted to confirm. [AI Summary] 1. Contact Reason: Customer is calling to inquire about the registration of their washing machine warranty, as they did not receive a confirmation email or policy number after registering online. 2. Customer Request: Customer seeks assistance in confirming their warranty registration and obtaining the extended warranty for their washing machine. 3. Agent Solution: Agent confirmed that the warranty account was not created in the system. After verifying the model number and purchase date, the agent explained that the washing machine qualifies for a five-year warranty. The agent requested proof of purchase and the serial number to complete the registration process and provided a link for the customer to upload the required documents. 4. Resolution Acceptance: Yes. The customer accepted the agent's request to send the proof of purchase and serial number for warranty registration. 5. Customer Pain Point: Customer expressed frustration over not receiving the confirmation email and the uncertainty regarding their warranty status, which caused concern about potential coverage. 6. Notable Comments: Customer mentioned purchasing the washing machine online and indicated they would send a screenshot of the receipt as proof of purchase. The agent assured the customer that they would receive a confirmation message once the warranty is registered. [Request] ONCE RECEIVED THE PHOTOS WILL REGISTRATION _________________________________________ Surname : Mobile Number : 07791796975 Post Code : 1st Line of Address : Email Address : Model # : Serial # : DOP : Retailer : [Customer Issues] WASHER CURRYS OE A WEEK AGO CARE IN REPAIR FILTER HALF IS BROKEN [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling about an LG washing machine that displays error code OE, indicating a drainage issue. The filter cap is broken, preventing proper drainage and operation. 2. Customer Request: Customer seeks a repair appointment to fix the washing machine, specifically requesting assistance with the broken filter cap. 3. Agent Solution: Agent requested a photo of the broken filter for technical approval and informed the customer that they could schedule a repair through LG, which would take about two days for a technician to contact them. The agent also clarified that the customer could contact Currys for repair under their warranty plan. 4. Resolution Acceptance: No. The customer preferred to check with Currys for a quicker repair service instead of scheduling through LG. 5. Customer Pain Point: Customer expressed frustration over the washing machine malfunctioning within a year of purchase and the inconvenience caused by the inability to drain water. 6. Notable Comments: Customer mentioned they purchased a repair plan from Currys and were advised to go through them for repairs, indicating a preference for their service over LG's. [Request] DONE NO NEED TO DOCU _________________________________________ Surname : WALAYAT Mobile Number : 4123862198 Post Code : S60 5RU 1st Line of Address : 15 Howarth Drive Brinsworth, ROTHERHAM, S60 5RU, GB Email Address : Model # : Serial # : DOP : Retailer : [Customer Issues] [Consultation contents] [Request] RETAILER FROM COSTCO TRANSFERRED TO HE SINCE IT IS A PC _________________________________________ CNU250816032322 Surname : MOHAMMED SOHIL Mobile Number : 07598479427 / 07464954651 Post Code : B65 9NE 1st Line of Address : 22 Britannia Road, ROWLEY REGIS, STAFFORDSHIRE, B65 9NE, GB Email Address : shiabanasharif2017@outlook.com Model # : F4C510GBTN1.AMBQWUK Serial # : 411PWZZM5381 DOP : 23/11/2024 Retailer : CURRYS [Customer Issues] CURRYS WASHER Note: Customer ring us to checked if her husband already has the unit booked here on our end and as per checking it is tagged to WG TEMP so the unit will be booked on Monday since the customer postcode is on 3DRTAT. Agent explains it to the customer and also not to worry that the unit was a priority job. Agent also explained the Warranty coverage and the care plan that they were paying to Currys [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling regarding a washing machine that stopped working after 10 minutes of operation, leaving water inside and displaying an OE error code. 2. Customer Request: Customer seeks confirmation of a repair appointment that may have been scheduled by her husband during a previous call. 3. Agent Solution: Agent verified the customer's details and confirmed that the repair request has been tagged to the repair department. The agent informed the customer that the booking will be made on Monday, and the repair should be completed within three days. The customer will receive an SMS notification once the appointment is confirmed. 4. Resolution Acceptance: Yes. The customer accepted the information provided about the repair scheduling and understood the next steps. 5. Customer Pain Point: Customer expressed frustration over the washing machine malfunctioning, which has disrupted their laundry routine and caused inconvenience. 6. Notable Comments: Customer mentioned that the washing machine issue was previously discussed by her husband, indicating reliance on the machine for daily laundry needs. [AI Summary] 1. Contact Reason: Customer is calling regarding a washing machine that stopped working after 10 minutes, leaving water inside and displaying an OE error code. 2. Customer Request: Customer seeks confirmation of a repair appointment that may have been scheduled by her husband, as well as clarification on warranty coverage. 3. Agent Solution: Agent confirmed that the repair has been tagged to the repair department and will be scheduled for Monday. The agent explained that the repair should be completed within three days and that the engineer will contact the customer or her husband within two business days to confirm the visit. 4. Resolution Acceptance: Yes. The customer accepted the proposed solution and expressed understanding of the scheduling process. 5. Customer Pain Point: Customer is frustrated with the washing machine malfunction and the delay in service, especially since they have insurance coverage and expect timely repairs. 6. Notable Comments: Customer mentioned purchasing the washing machine and fridge from the same retailer and inquired about warranty registration, expressing concern about the effectiveness of the insurance if repairs are not timely. [Request] DONE _________________________________________ Surname : Mobile Number : 07496640512 Post Code : 1st Line of Address : Email Address : bangenilynty@gmail.com Model # : Serial # : DOP : 05/08/2025 Retailer : [Customer Issues] FRIDGE DENTS ON THE DOOR HOLOCOST [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling regarding a problem with an LG fridge purchased on August 5, which has a dent on the door and is seeking a replacement or refund due to the issue. 2. Customer Request: Customer is looking for confirmation on whether they can receive a replacement door or a refund for the damaged fridge. 3. Agent Solution: Agent informed the customer that since the fridge is still within the return period, they should coordinate directly with the retailer for a replacement or refund. The agent confirmed that LG does not have records of the request and advised the customer to communicate with the retailer about the return policy. 4. Resolution Acceptance: Yes. The customer accepted the agent's advice to contact the retailer for a resolution regarding the replacement or refund. 5. Customer Pain Point: Customer expressed frustration over the lack of communication from LG regarding the replacement of the fridge door and the confusion about the return process. 6. Notable Comments: Customer mentioned receiving an email from LG stating that they no longer replace doors, which added to their confusion. The customer was advised that they can still return the unit within the 30-day return period. [Request] DONE NO NEED TO DOCU _________________________________________ CNU250815027444 Surname : CHIKWADO IWUDIBIA Mobile Number : 07904104226 Post Code : CF63 4RS 1st Line of Address : 60 Ffordd Darwin CF63 4RS BARRY, CF63 4RS, GB Email Address : iwudibia.ca@gmail.com Model # : DF455HMS.ABMQEUK Serial # : 301KWRE1D878 DOP : 30/03/2023 Retailer : LG.com [Customer Issues] DISHWASHER IE ERROR COUPLE OF DAYS NOW Customer bought a new dishwasher soap since the unit is showing bE error code. Customer tried to do the bowl of milk however he cannot do it because of the IE Error code. [Consultation contents] [Customer] Chikwado Iwudibia | CF63 4RS | null | BARRY | 60 Ffordd Darwin CF63 4RS [Appointment Preferences] 1st Choice : null (null) 2nd Choice : null (null) 3rd Choice : null (null) [Customer Comments] The dishwasher shows ie error for the past 5 wash cycles. There is adequate water supply and there are no kinks in the outlet and inlet pipes. It also shows bE error sporadically. [AI Summary] 1. Contact Reason: Customer is calling regarding a dishwasher showing an IE error code, which has persisted despite following troubleshooting steps from the LG website. 2. Customer Request: Customer requests a repair for the dishwasher, which they believe is covered under an extended warranty. 3. Agent Solution: Agent confirmed the IE error and explained that the unit is out of warranty, offering a chargeable repair for £175, which includes parts, labor, and VAT. The agent also provided the option to contact a local service center for repair. 4. Resolution Acceptance: No. The customer expressed frustration over the lack of warranty coverage for the dishwasher and is considering options before proceeding with the chargeable repair. 5. Customer Pain Point: Customer is frustrated by the unexpected charge for repair and the confusion regarding the extended warranty, believing it should cover the dishwasher as well. 6. Notable Comments: Customer mentioned they have been loyal to LG products and expected the dishwasher to be included in the extended warranty, which only covers washing machines and refrigerators according to the agent. [Request] DONE CUSTOMER WILL RING US ON MONDAY IF THEY WILL PROCEED WITH THE CHARGEABLE _________________________________________ CNU250816033539 Surname : DAVID COWLEY Mobile Number : 02088798594 / 07989076248 Post Code : BS15 4QG 1st Line of Address : 20 SHERBOURNE CLOSE Email Address : thecowleys@hotmail.co.uk Model # : GSGV81PYLL Serial # : 502TRYDFC658 DOP : 22/06/2025 ORDERED 16/08/2025 DELIVERED Retailer : JOHN LEWIS [Customer Issues] FRIDGE [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling to register a warranty for a newly delivered freezer, purchased from John Lewis on June 22, 2025. 2. Customer Request: Customer seeks assistance in registering the product warranty and creating an account for future support. 3. Agent Solution: Agent verified the model number and customer details, created an account for the customer, and began the warranty registration process. The agent also requested additional information, including the serial number of the freezer, to complete the registration. 4. Resolution Acceptance: Yes. The customer accepted the agent's assistance in registering the warranty and providing necessary information. 5. Customer Pain Point: Customer expressed frustration regarding the delivery issues with the freezer, as it was returned to the warehouse due to complications during the delivery process. 6. Notable Comments: Customer mentioned this was their first time calling LG for assistance and provided their email and postal details for account creation. [AI Summary] 1. Contact Reason: Customer is calling to register a warranty for a newly delivered freezer, which was purchased from John Lewis on June 22, 2025. 2. Customer Request: Customer seeks to complete the warranty registration process for the freezer and obtain confirmation of the warranty details. 3. Agent Solution: Agent verified the model and serial number of the freezer, created an account for the customer, and successfully registered the warranty. The agent explained the warranty coverage, including the standard two-year warranty for parts and labor, and the additional three years upon registration. The customer was informed that a confirmation email would be sent within 14 weeks. 4. Resolution Acceptance: Yes. The customer accepted the registration and was satisfied with the explanation of the warranty details. 5. Customer Pain Point: Customer expressed frustration regarding the delivery issues with the freezer, as it was initially returned to the warehouse due to logistical problems. 6. Notable Comments: Customer mentioned this was their first call to LG and requested to receive satisfaction surveys via email. The customer also noted the importance of receiving the warranty confirmation promptly. [Request] DONE REGISTRATION AND SMS _________________________________________ CNU250816034028 Surname : UDDIN Mobile Number : 07860675643 Post Code : E14 9TH 1st Line of Address : Flat 1901 LONDON, 30 HARBORD SQUARE, E14 9TH, GB Email Address : borhan_ne@yahoo.co.uk Model # : GBB61PZJEC.APZQLGU Serial # : 304WRKGK0109 DOP : 26/04/2023 Retailer : [Customer Issues] Fridge part is not cooling properly. Freezer still working properly. Room Temp is 24 or 25. Unplugged and plug in. [Consultation contents] [AI Summary] 1. Contact Reason: Customer is experiencing cooling issues with their refrigerator; the fridge is not cooling while the freezer is functioning properly, and the control panel is displaying inconsistent temperature readings. 2. Customer Request: Customer seeks troubleshooting assistance and potentially a repair appointment, expressing frustration over the unit's performance and previous interactions. 3. Agent Solution: Agent provided troubleshooting steps, including unplugging the fridge for a few minutes and monitoring the temperature settings. The agent also explained that the unit is out of warranty and discussed the possibility of a chargeable repair, estimating costs based on the diagnosis of the compressor or other faulty parts. 4. Resolution Acceptance: No. The customer declined the proposed repair due to the high cost and expressed dissatisfaction with the pricing compared to purchasing a new fridge. 5. Customer Pain Point: Customer is frustrated with the refrigerator's malfunction, especially given its relatively recent purchase. They feel the repair costs are unreasonable and are considering alternatives. 6. Notable Comments: Customer mentioned the fridge was purchased in April 2023 and expressed concern about the unit's reliability, indicating they might opt for a new appliance instead of repairing the current one. [AI Summary] 1. Contact Reason: Customer is experiencing cooling issues with their refrigerator; the fridge part is not cooling while the freezer is functioning properly. The control panel is displaying inconsistent temperature readings. 2. Customer Request: Customer seeks troubleshooting assistance and potentially a repair appointment, expressing concern about the unit's performance and warranty status. 3. Agent Solution: Agent advised the customer to unplug the refrigerator for 1-2 minutes and then plug it back in to reset the system. The agent also explained that the unit is out of warranty and provided information about chargeable repairs, including a potential cost of £176 for service. 4. Resolution Acceptance: No. The customer declined the proposed repair due to the high cost and expressed frustration about the unit's reliability, suggesting they might seek alternative repair options. 5. Customer Pain Point: Customer is frustrated with the refrigerator's malfunction, especially since it is relatively new (purchased in April 2023). They feel the repair costs are excessive compared to the price of a new unit. 6. Notable Comments: Customer mentioned the possibility of humidity affecting the fridge's performance and requested the contact information for authorized service centers as an alternative to the agent's repair offer. [Request] DONE _________________________________________ Surname : PAKAN Mobile Number : 07796661578 Post Code : CB22 4NH 1st Line of Address : Email Address : kiki.pakan@yahoo.com Model # : F4V309WNE.ABWQPUK Serial # : 009PNZQ1Z405 DOP : 2020 Retailer : CURRYS [Customer Issues] WASHER Leak Under the unit [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling about an LG washing machine that is leaking and wants to verify if it is still under warranty. 2. Customer Request: Customer seeks information on warranty status and potential service options for the leaking washing machine. 3. Agent Solution: Agent checked the warranty status using the serial number provided. The agent informed the customer that the washing machine, purchased in 2020, is out of warranty unless the customer can provide a receipt for an extended warranty check. The agent suggested contacting the retailer for purchase records. 4. Resolution Acceptance: No. The customer did not accept the solution as they could not locate the receipt and were disappointed about the warranty status. 5. Customer Pain Point: Customer expressed frustration over the inability to find the receipt and the implications of the washing machine being out of warranty, leading to potential repair costs. 6. Notable Comments: Customer mentioned purchasing multiple appliances from the same retailer and expressed a desire for assistance in retrieving purchase records to check warranty eligibility. [Request] _________________________________________ CNU250816034654 Surname : LODHI Mobile Number : 07922710000 Post Code : BD5 7SD 1st Line of Address : 24 Dalcross Grove, BRADFORD, YORKSHIRE, BD5 7SD, GB Email Address : ravkhan123@mail.com Model # : F4V910BTS.ABLQPUK. Serial # : 904PNUR34310 DOP : Retailer : [Customer Issues] PANEL [Consultation contents] Note: Customer will ring us back information's they have the product information's. If customer will ring back, please assists. Thank you ____________________________________________ [AI Summary] 1. Contact Reason: Customer is inquiring about the warranty status of their washing machine and is unsure if it is still covered under warranty. 2. Customer Request: Customer seeks confirmation of warranty status and assistance with a repair if the unit is still under warranty. 3. Agent Solution: Agent attempted to verify the customer's account and warranty status but could not find any information without the exact purchase date or proof of purchase. The agent suggested contacting the insurance provider, Domestic and General, for proof of purchase and explained that the 10-year warranty only covers the motor, not the engineer's visit or other parts. 4. Resolution Acceptance: No. The customer did not accept the proposed solution as they were unable to provide the necessary information for warranty verification. 5. Customer Pain Point: Customer expressed frustration over the inability to confirm warranty status and the potential high cost of repairs, feeling overwhelmed by the process of obtaining proof of purchase. 6. Notable Comments: Customer mentioned that the washing machine was purchased through Domestic and General and expressed concern about the cost of repairs, indicating that they would follow up with the insurance provider for further assistance. [AI Summary] 1. Contact Reason: Customer is inquiring about the warranty status of their washing machine and is unsure if it is still covered under warranty. 2. Customer Request: Customer seeks confirmation of warranty status and assistance with a repair if the unit is still under warranty. 3. Agent Solution: Agent attempted to verify the customer's account and warranty status but could not find any information without the exact purchase date or proof of purchase. The agent suggested contacting the insurance provider, Domestic and General, for proof of purchase and explained that the 10-year warranty only covers the motor, not the engineer's visit or other parts. 4. Resolution Acceptance: No. The customer did not accept the proposed solution as they were unable to provide the necessary information for warranty verification. 5. Customer Pain Point: Customer expressed frustration over the inability to confirm warranty status and the potential high cost of repairs, feeling overwhelmed by the process of obtaining proof of purchase. 6. Notable Comments: Customer mentioned that the washing machine was purchased through Domestic and General and expressed concern about the cost of repairs, indicating that they would follow up with the insurance provider for further assistance. [Request] DONE _________________________________________ Surname : MILLER Mobile Number : 07484142029 Post Code : SG36 1st Line of Address : Email Address : Model # : Serial # : DOP : Retailer : [Customer Issues] FRIDGE WATER COMING AT THE BOTTOM OF THE UNIT A WEEK AGO left hand side of the fridge freezer the botttom floor freezer top/buttom Freezer Drawer at the bottom is frozen that needs to be pulled up for it to open. No ice buildup on the freezer part. Temperature is Freezer -20 and Fridge 3 [Consultation contents] [AI Summary] 1. Contact Reason: Customer is experiencing a water leakage from their LG fridge freezer, which is functioning properly otherwise. The issue started about a week ago, with water accumulating at the bottom of the unit. 2. Customer Request: Customer seeks advice on the leakage issue and wants to avoid unnecessary repair costs, as the fridge freezer is otherwise working well. 3. Agent Solution: The agent suggested that the leakage might be due to frost buildup causing water to leak out. The agent recommended defrosting the unit for 24 to 48 hours to see if the issue resolves itself before considering a repair, which would cost £176. 4. Resolution Acceptance: No. The customer did not accept the proposed repair solution, expressing concerns about the cost and stating that the fridge is functioning well aside from the leak. 5. Customer Pain Point: Customer is frustrated with the leakage issue and is wary of being charged for a repair when the appliance is otherwise operational. They are also concerned about being overcharged by repair services. 6. Notable Comments: Customer mentioned being a loyal LG user for three years and expressed a desire to avoid unnecessary expenses. They also indicated that this was their first time contacting LG customer service. [Request] NO NEED TO DOCU _________________________________________ CNU250816035543 Surname : DIAS Mobile Number : 07952909455 Post Code : CV2 1LE 1st Line of Address : Email Address : johnfdias@yahoo.co.uk Model # : F2T208WSE Serial # : 310VOLH00584 DOP : Retailer : HUGHES [Customer Issues] MR. JOHN 30/12/2023 WASHER PANEL LIGHTS ARE BLINKING 000 SHOWING yesterday evening No Error codes. Unit starts on it's own. [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling about a washing machine purchased on December 30, 2023, which has stopped functioning. The machine fills with water but does not spin or drain properly, and the control panel lights are blinking. 2. Customer Request: Customer seeks troubleshooting assistance and potentially a repair appointment if the issue cannot be resolved over the call. 3. Agent Solution: Agent guided the customer through troubleshooting steps, including checking for error codes and verifying the machine's operation. The agent requested the customer to send a short video of the machine's operation and the blinking panel for further assessment by technical experts. The agent also confirmed that the unit is still under warranty. 4. Resolution Acceptance: Yes. The customer accepted the request to send a video for further evaluation and acknowledged the warranty coverage. 5. Customer Pain Point: Customer expressed frustration over the washing machine's malfunction shortly after purchase, highlighting the inconvenience caused by the machine's failure to operate as expected. 6. Notable Comments: Customer mentioned that they had registered the washing machine shortly after purchase and provided details about their recent move, indicating they are now in a different location from where the machine was purchased. [AI Summary] 1. Contact Reason: Customer is calling about a washing machine purchased on December 30, 2023, which has stopped functioning. The machine fills with water but does not spin or drain properly, and the control panel lights are blinking. 2. Customer Request: Customer seeks troubleshooting assistance and potentially a repair appointment if the issue cannot be resolved over the phone. 3. Agent Solution: Agent guided the customer through troubleshooting steps, including checking for error codes and requesting a video of the machine in operation. The agent confirmed the machine is still under warranty and advised the customer to send the video and photos of the serial number for further evaluation by technical experts. 4. Resolution Acceptance: Yes. The customer accepted the proposed solution and agreed to send the requested video and photos for further assistance. 5. Customer Pain Point: Customer expressed frustration over the washing machine's malfunction shortly after purchase, highlighting the inconvenience caused by the machine's failure to operate as expected. 6. Notable Comments: Customer mentioned that they had registered the washing machine shortly after purchase and provided details about their recent move, indicating they are now in a different location from where the machine was purchased. [Request] WILL WAIT FOR THE PHOTO AND VIDEO _________________________________________