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MYRA RANGEL, 01 Sep. 2023 , 10:45pm Hello I would like to cancel my protection plan on both of my phones
T-Mobile, 01 Sep. 2023 , 10:45pm Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]
T-Mobile, 01 Sep. 2023 , 10:45pm Let’s work on your request. [Read]
T-Mobile, 01 Sep. 2023 , 10:46pm Transferring you to our live customer support team. Wait times may be longer than normal and we'll be with you as soon as possible. We appreciate your patience. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]
Abigael, 01 Sep. 2023 , 10:48pm Hi Myra this is Abby from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]
MYRA RANGEL, 01 Sep. 2023 , 10:48pm Ok thank you
Abigael, 01 Sep. 2023 , 10:49pm You're almost welcome! We appreciate you letting me know that and I would love to double check that for you. [Read]
MYRA RANGEL, 01 Sep. 2023 , 10:50pm Ok
Abigael, 01 Sep. 2023 , 10:53pm We understand that you would like to remove the protection plan, for the two lines. May I have the reason why you want to remove the protection plan? [Read]
MYRA RANGEL, 01 Sep. 2023 , 10:53pm I do not need it
MYRA RANGEL, 01 Sep. 2023 , 10:55pm I requested for this to be canceled months ago and just recently saw that I was still getting billed for it
Abigael, 01 Sep. 2023 , 10:57pm Thank you for letting me know that, I just want to set up your expectation that once we remove, we cannot return back. [Read]
Abigael, 01 Sep. 2023 , 10:57pm Here are the some benefit of having the protection plan : [Read]
Abigael, 01 Sep. 2023 , 10:58pm
Covers accidental damage, hardware service , loss, and theft
Walk-in and repair services for eligible devices
$29 screen repair
Unlimited screen protector replacement
McAfee® Security for T-Mobile with ID Theft Protection
Tips and support with the self-service Protection® app by Assurant®
JUMP!® Upgrades on Equipment Installment Plan devices
[Read]
MYRA RANGEL, 01 Sep. 2023 , 10:58pm Thank you for the benefit I would still like to cancel.
Abigael, 01 Sep. 2023 , 11:02pm We understand your thought, and we respect your decision, we just want to enjoy you the benefits of having the protection plan . [Read]
Abigael, 01 Sep. 2023 , 11:02pm Let me go ahead and cancel your protection plan. [Read]
MYRA RANGEL, 01 Sep. 2023 , 11:03pm Ok thank you. When will I see the change in my bill?
Abigael, 01 Sep. 2023 , 11:05pm Rest assured that you will not having a billed on your next billing cycle. [Read]
MYRA RANGEL, 01 Sep. 2023 , 11:05pm Thank you
Abigael, 01 Sep. 2023 , 11:06pm Is there anything that we can do further to make your T-Mobile experience better? I just want to make sure that I did not miss anything for you today [Read]
MYRA RANGEL, 01 Sep. 2023 , 11:08pm No that is all thank you for your help!
Abigael, 01 Sep. 2023 , 11:11pm I'm glad I was able to help you with your concern. reassured your protection plan it's already been removed. [Sent]
Abigael, 01 Sep. 2023 , 11:12pm Thank you so much for allowing me to help you with removing your Protection plan 360 for both your lines. We are happy here at T-Mobile that we are able to provide information regarding this concern. [Sent]