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Financial Payroll

*********************** DAY 1 ***************** EOP / Don't interrupt / no offensive joke BROAD SCOPE - managing taxes benefits salaries pay deduction expenses LOB: Email 30mins / Calls / Chats DAILY SCHED:

NPS: LOB Goals Email : 25% / Chat 50% / Phone 50% BEST PRACTICES: Deliver exceptional cx exp -personalize your interaction -use positive words -focus on what we can do vs. what we cannot do

ADHERENCE: 90% measures how well you adhere to start and end time of activities in your schedule. / Making sure we have the right number of staff in the right places accdg to cx needs. Helps meet service goals on time. -Be on time for your shifts and breaks -Let your PE know if you can't meet your schedule -Constantly review your CXOne and aux coding

CONFORMANCE: Measures how well you adhere to and record the duration of your shift and activities within it. / Ensures that we have expected attendance aligned w/ sched. The overall metric is focused on duration of shift. -Be punctual and follow your works hours diligently. -Timely aux code at the end of your shift. ' -Minimize unsched breaks.

ACW- Meow/ 1min grace period / extend to 3mins

SUPPORTING OUR CUSTOMERS Engagement "PILLARS" Payroll & Taxes : Admins aka "employers" that have questions related to BENEFITS: ACCOUNTANT GROWER

TIER 2 Overview -some of our most seniored Engagement Advocates. Support with their most complex ques while also helping you support our cx.

CHAT WITH a CAPTAIN: -support cx and gusties in real time -assist gusties in resolving cases to aid in first contact reso -provide the right support at the right time

BACKOFFICE: (backdating taxes)- do the dirty job / licensor -support our cx with high complexity and impact work -resolve tricky cases -identify product and resource gaps to continue to build and iterate -advocate for and own the positive cx experience -build trust in our product and support

SLACK CHANNEL: #engagement-all #payroll-and-taxes-team #all-features-stream #all-product-feedback #care-kudos #all-announcements #all-gustie-town-hall

HISTORY OF GUSTO -ZenPayroll Eddie Kim - Josh Reeves - Tomer London

To empower people, you have to believe in them. you have to make them a part of your purpose. - leadership philosophy that links genuine trust with shared purpose to achieve true empowerment

ZenPayroll Mission: -modernize payroll -humanize compensation -empower the employee

"payroll is more about people then payments." Nov 2011 incorporate ZenPayroll Dec 2012 Sept 2015- Gusto Rebrand March 2017 - 50+ customer care agents Sept 2017- operations in Phil with Taskus

Personally Identifiable Information (PII) - any data that could potentialy a specific individual. Ayy info can be used to distinguis one person from another SSN/ Name/ Bank Acct Info / Email / Home address / DOB Personal Health Information (PHI) - protected and regulated by the Health Insurance Portability and Accountability Act, better known as HIPAA. / pertaining health Health Records / Health History / Lab Test results / Medical Bills

SETTING EXPECTATION: Sharing is not caring! DATA PROTECTION: PHYSICAL SECURITY: In the office / outside the office DIGITAL SECURITY: Firewall / Encryption (footprint)

DO: Encourage the cx to use their Gusto Dashboard to locate Forms, Reports -Direct the cx to send in PII through the doc Upload URL unique to their Gusto Acct

DONT: send acct senstive docs via SalesForce (W2s, Quarterly Forms) -Dont request sensitive cx info through Salesforce (ex:SSN, back info)

CUSTOMER ATTACHMENTS: -sometimes a cx will attach a doc with PII included -it is vital that these docs are not shared and all included info must remain with Gusto and remain confidential DOCUMENT SHARING: If there's a need to include a SS on your email reponses, cx PII should always be masked and it has to be approved by one of the supports, We should not send forms or docs though email. If the admin is insistent, please post in the Slack Advocate channel for assistance to encrypt the file or doc. Only post case number and Panda link in the Slack channel for assistance. Slack - SecureremoteHolder SOCIAL ENGINEERING: The use of deception to manipulate into divulging confidential or personal info that may be used for fraudulent purpose. Attacks typically involve some form of psychological manipulation. PHISHING: target individual/ attacker tries to learn info such as login credentials or acct info by masquerading as reputable entity or person in an email. Ex: unofficical "From"address / urgent action required / check the web address SPEAR PHISHING: target large business email spoofing fraud attempt that targets a specific organization, seeking unauthorized access to confidential data. Ex. Cx does not know their info SSN and Tax ID/ Cx is putting you on hold to obtain info / Cx is asking someone in the background for questions you are asking ACCOUNT TAKEOVER: using another persons account info to obtain products and services. It's form of financial identity theft. -email updates letting them know their acct has been locked due to too many login attempts. -an email of a payroll that was processed unknowingly by any of the admins on the acct -email updates of any kind that something was changed on the acct without the knowledge or consent of any admin on Gusto. LEGAL THREATS: legal action- end the ineraction immediately -Gusto's Legal Operatons Team: assurance@gusto.com -contact Gusto's Care TEam at a later time.

HISTORY OF GUSTO -ZenPayroll Its crucial that we adhere with our policies esp when handling PII and PHI to prevent any kind of Fraud and to keep our business safe.

**************** DAY 2 **************************** GUSTO INVOICE first week of the month / Bill monthly - going to bill next month
Included: -base fee -per active employee charge -per paid contractor charge (only it paid that month, including payments with historical pay dates. -supplemental fees -fees for add-ons purchased (if they apply) -State sales tax (if it applies the state)

Gusto has 3 main product plans and 1 special plan: SIMPLE, PLUS AND PREMIUM, and CONTRACTOR ONLY. They receive their invoices at the end of the month.

The debit at the end of the month will include: -base fee -charge for each active employee -charge for each contractor paid during the month, including payments for historical pay dates -any supplemental fees (if applicable)

DEBIT FAILURE FEE- $100 debit fee will be added to the company's invoice if sufficient funds are not available when Gusto debits their bank acct. ONE-TIME WIRE TRASFER

REFUND: Applicable to 5th/ mid of the month, We no longer offer refunds, disc or free months to cx due to acct inactivity. We can only cover $50 OTC but if more than $100 we need to chat with Advance Care (CWAC), or SME approval is required before issuing a refund.

PLANS: Simple: $49/mo / +$6/mo per contractor Plus: $80/mo / +$12/mo per contractor Premium: 180/mo / +$22mo per contractor
Contractor Only: $35/mo / $6/mo per contractor

SERVICE FEE charged for any full or partial calendar months in which Employer is enrolled in the Service, even if Employer or Employer’s Members do not use the Service in such month.

TERMINATION AND SUSPENSION- Unless we state otherwise, Gusto will not prorate any applicable Service Fees and Employer Accounts canceled in the middle of a month will be charged the full month’s fees for all Services to which Employer was subscribed at the time of cancellation.

I already cancelled, why did you charge me? Start - Panda - AER- Clarify - Co Pilot- IKB- Grammarly - Engage -End

WHY CUSTOMER LIKE US? TRUST: reliability FIT: being built for small business, customization BETTER WORK: Ease of use TRUST: We give peace of mind/ confidence that payroll will be done correctly and compliantly TIME SAVING: ease of use SERVICE: expert guided service- we can explain the basics clearly.

CUSTOMER JOURNEY:

  1. ASKING QUESTIONS: Learn about Gusto with Salesperson - Onboard- Run 1st payroll - first month free - receive invoice Team: Who is the company planning to pay? Timeline: What is your desired first payday with Gusto? Employees: Who is your company planning to pay? Entity: asking for admins.

  2. PAYROLL SETUP TIMELINE:

INCEPTION BUS: companies who have not paid employees / existing business that have not paid employees in the current calendar year. /havent processed payroll in the year

SWITCHER BUSINESS: companies who have already paid atleast one employee, one time.

STEP 1: Add company Address Mailing address / location (used on all tax forms) / work address (billed taxes) STEP 2 and 3: Add Employees and Contractors Manual onboarding (she'll enter every detail on their behalf) SELF Onboarding

SELF ONBOARD: personal details (SSN, birthdate, phone number, home address, emergency contact) tax details : federal and state with holding (for direct deposit) payment details -bank acct info

CONTRACTOR: legal name / DOB/ Compensation / Email / W9 Form- completed and signed Sign docs: form w-4 and direct

STEP 4: FEDERAL TAX INFORMATION EIN: 9 digit no. the IRS provides companies when they register / TAX ID or FEIN COMPANY TYPE: Entity type

We discussed about why cx choose Gusto as platform and 2 kinds of business inception and switcher.

*********** DAY 3 ********************* STEP 6: ADD BANK ACCT INSTANT AND MANUAL

STEP 7: FEDERAL TAX INFORMATION EIN: 9 digit no. the IRS provides companies when they register / TAX ID or FEIN (registration ID of the company) COMPANY TYPE: Entity type DEPOSIT SCHEDULE: how often a business has to pay the taxes to the gov. (EFTPS schedule) quarterly and annually LEGAL ENTITY: The name of the company registered with the IRS. (License name) Need C417

The IRS has diff Deposit Schedules companies follow, sets this to semi-weekly to avoid late tax.

STEP 5: STATE TAX INFORMATION Small business have to pay taxes to the state every time payroll is run. Companies are subject to state taxes in all states where employees work. -taxes should be paid per taxes ADDING STATE TAX REGISTRATION: -if you have recent Add to Gusto platform

GUSTO PLATFORM: -Corpnet is the third party estate -Midesk

Where to find account number? - You'll need to register Won't let me register for my SUI number without a payroll, how do I proceed? How long does it take to get my state info? Exemption: they need to send an email authorizing

STEP 7: PAY SCHEDULE -pay schedule to pay employees regularly -consistent timeline a company chooses to pay their employees. Unlimited payrolls -can customize/set up everytime the cx wants -Does not charge per the number of payrolls a company runs

4 type:

  1. Every week
  2. Every Other week
  3. Twice per month
  4. Every month

STEP 8 : SIGN DOCUMENTS -Gusto will request the company's Signatory. -Assurance team will check the Signatory's info to verify that they are a US Citizen

SIGNATORY: individual that has some line of stake in the company. FORM: FORM 8655: Reporting Agent Authorization (GO signal) (federal taxes) DIRECT DEPOSIT AUTHORIZATION FORM: allows Gusto to deposit/withdraw funds from the company bank acct OTHER NECESSARY STATE FORM: depends on the estate (Power of Attorney) (estate taxes)

STEP 9: ADD PREVIOUS PAYROLLS -processed at least one payroll in the current year.

STEP 10: UNPAID PREVIOUS PAYROLLS -after prev payroll details are entered, Gusto will ask companies if they have any outstanding taxes that need to be paid.

Gusto cant pay taxes for prev closed quarters or years for new client, as we're not authorized. First come first served basis

STEP 11: ACCOUNT APPROVAL Done with onboarding process USe "rejected" word -1 to 2 business days to review approve/reject an account

REJECTED ACCOUNT: RED REJECTED PILL- acct were rejected by Risk will have the red rejected pill at the top of their acct. INSISTED CX: due to the sensitive info of this process, you should direct the cx to contact our Assurance team by emailing assurance@gusto.com RISK COMMENT: team will leave a comment for first payroll they will receive Invoice. GREEN APPROVED PILL: Risk has reviewed FIRST PAYROLL CHECK DATE: cx has processed their first payroll with Gusto the Engagement Team becomes the team that supports any questions or issues.

REGISTERING FOR EIN: crucial to ensure that their business let's call "New VEnture Inc. is recognized. -unique 7 digit no. that helps the IRS identify business in the US. It's like SSN - use this number when you file and pay your business taxes.
taxpayer Identification Number, Tax ID)

EIN-Employer Identification Number ( It is used to identify a business for tax reporting purposes) (its for the business)

  1. if you have employees
  2. partnership
  3. milti-member LLC

Other reason why need to get an EIN: Business Banking 2. Future employees 3. credibility

How to apply: Go to www.irs.gov (7am -10pm) Single member LLC- disregarded entity Multi member

C corporation (C corp) A C corp is the standard corporate structure in which the company is a separate legal entity from its owners. S corporation (S corp) allows a corporation to pass its profits and losses directly to its owners' personal income, avoiding double taxation.

EIN is crucial and often required for certain types of businesses and activities. -Employer Identification Number - this 9 digit no. also known as Federal Tax Identification Number

EFTPS: Electronic Federal Tax Payment System (EFTPS) allows businesses and individuals to make federal tax payments electronically. -a convenient service provided by the US Dept of the Treasury that allows taxpayers to make tax payments either by phone or online.

After enrolling in to EFTPS they need a pin from IRS.

STATE REGISTRATION: Once done with IRS, received EIN and registered for EFTPS and obtain their PIN they need to register.

-necessary because small business owners are required to pay state payroll taxes. -informs that state that their company is conducting business in the state -allows companies to open business bank

BUSINESS REGISTER THEIR COMPANIES: opens a business -owner registers their business - company received their act info - company pays the taxes to the agency.

PAYING EMPLOYEES Pay schedule- is the frequency at which business pay employees, which ensures they receive their earnings consistently and on time. It outlines the regular intervals at which wages are distributed such as weekly, bi-weekly, semi-monthly or monthly. Pay Schedule are used to pay employees on a set schedule.
CONTRACTORS are paid based on the agreement within their contract and can vary from one contractor to another.

How often should employees be paid? What types of employees will the business have? How many pay schedules need to be set up? When does the business want to process payroll?

WEEKLY BI-WEEKLY - no specific date SEMI MONTHLY - paid twice a month- usually happens on specific dates. MONTHLY - paid once a month QUARTERLY - paid four times a year SEMI ANNUALLY: paid twice a year ANNNUALLY: paid once a year

ANATOMY PAY PERIOD- timeframe when employees earn their wages CHECK DATE: employees receive their paycheck. Whether it's directluy deposited into their bank account or handed out as a physical check.

ARREARS STATUS: means companies pay their employees for the work thyve already done. - paid after the work is done. -hourly workers / clock in clock out

NON ARREARS -get paid before they've done the work. It is defined as having a delay bet the end of the work period and the actual pay date. -getting your allowance for the week before you've done your chores -salaried employees

PAY SCHEDULE: frequency at which business pay employees Pay Period: timeframe when employees earn their wages PAY DATE: is the specific day on which employees receive their wages for work performed during a particular pay period.

PAYING EMPLOYEES Pay schedule- is the frequency at which business pay employees which ensures they receive their earnings consistently and on time.

********** DAY 4 *****************

Hiring employees refers to the process a business follows to recruit, select, and onboard new staff members.

Employee- doing it for the company itself // Works directly for the company, following its rules, schedule, and supervision. Contractor (Independent Contractor) Self-employed individual or business hired to perform specific tasks or projects. / They decide they sched and time and need to pay taxes on their own

Primary Factors:

  1. Behavioral control - behavior of the employee (responsible employee)
  2. Financial control
  3. relationship control - setting the tone of the relatonship

EXEMPT AND NON EXEMPT - status depends on the actual job duties and salary level, NON EXEMPT: hourly workers, get paid for every hour they work. They keep track of their hours on a timesheet and submit it each pay period. EXEMPT or salaried workers- get paid a set amount each pay period, usually based on a yearly salary. Their pay isn't tied to the number of hours they work (although their hours must be reported). W2 Employee / 1099 Contractor: forms that can file at the end of the year

CALCULATiONS: Full-time hours per year: 2080 hours Workweek: 40 hours 5 consecutive days at 8 hours per day. Total number of workweeks in a year: 52 Calculation: 40 x 52 = 2080 hours

NEW HIRE PAPERWORK: need to fill out Form I-9 Form W-4 State Withholding Certificate Form (if needed) Direct Deposit Authorization Form New Hire Reporting Form

Form I-9 it helps businesses make sure that everyone they hire is allowed to work in the United States. (name, address, and Social Security number.) / correctly helps businesses avoid big fines and legal trouble.

  1. employees information and attestation
  2. employer review and verifification- complete within 3 business days
  3. revirification and rehires - when doc expires, an employer must reverify.

FORM W4 and STATE WIT FORM W4 : tax information of the employee - form is key because it tells businesses how much federal income tax to withhold from an employee’s paycheck. This helps the employer know the correct amount of tax to deduct from each paycheck. Basically, more allowances mean less tax is taken out. -helps employees avoid any nasty surprises when they do their taxes.

deduction: overpaying extra withhoding: underpaying taxes.

Direct Deposit Authorization Form: ensures that employees get their money quickly and safely. (Personal Information, Bank Information, Account Type, Optional, Verification) Once this is done, the employer can set up direct deposit, and payday becomes a breeze!

New Hire Reporting Form -(employer) they have to fill out this form and send it to their state’s workforce agency.

Contractor Forms: need to provide the Direct Deposit Authorization Form, the new hire reporting form, and one more important form to remember:

-Form W-9 (contractor form) - it helps the business report payments made to the contractor to the IRS.

Form I-9: Called the Employment Eligibility Verification, is a form that proves to the employer the employee’s identity and that the employee can legally work in the United States.

Form W4: Every employer must deduct and withhold federal income tax, and the amount of income tax to withhold is based on the filing status and the information filled out on this form. This form is not filed with the IRS, however, the employer will use it to calculate how much federal income taxes to withhold for each pay period.

Form W-9: Also known as the Request for Taxpayer Identification Number and Certification (TIN), this form is used to provide employers with their taxpayer identification number.

Direct Deposit Authorization Form: A form that employees fill out that gives their employers their bank account information so that employers can credit and debit their bank account for wages due to them from payroll.

New Hire Reporting Form: A form that is filed within the first 20 days of an employee’s hire date that informs the state of new employees working for companies in the state they operate in.

State withholding Certificate Form: A form that employees must fill out so that employers know how much money to withhold to pay for state income taxes.

Form I-9 employees (to verify employment eligibility)

Form W-9 Contractors

Form W4 (for federal tax withholding)

State withholding Certificate Form (if applicable, for state tax withholding)

New Hire Reporting Form (to report the new hire to the state, required in most states)

Direct Deposit Authorization Form (optional, if the employee wants direct deposit)

WAGES: money employees earn for the work they do. Regular Wages: (base pay) most common type of pay that employees receive. This includes their base salary or hourly pay. Supplemental wages (add ons- bonus) - are payments made in addition to an employee's regular wages.

Significance of Understanding Both : ensures that employees are compensated correctly for their basic work hours, which helps in maintaining a stable and happy workforce.

PAY SCHEDULE: EXEMPT EMPLOYEE: WEEKLY - paid once a week (7days) on specific day of the week - 52 pay periods (total pay periods per year) Eq: 365 / 7 = 52

BI-WEEKLY - paid every other week (14days) on specific day of the week - 26 pay periods / EQ: 365 / 14 = 26

SEMI MONTHLY: paid twice per month on specific dates each month - 24 pay periods

MONTHLY: paid once per month on a specific date each month - 12 pay periods

FORMULA: Yearly Salary / Number of pay periods = Wages owed

NON EXEMPT: Based on hourly rate Ex: Kelly makes $25.00 an hour Kelly worked a total of 35 hours $25.00 x 35 hours= $875.00

OVERTIME: $ rate x 1.5 times its normal rate. 40 hrs reg and 20 hrs OT10 $10 x 40 = $400 $10 * 1.5= $15 x 20= $300 Total = $700

regular rate: $36.75 hr x 40 hrs = 1470 OT: $36.75 x 1.50 =55.125 x 40 = 2205 total : 3675 1923.076

FEDERAL TAX WITHHOLDING -withheld from employee earnings each payroll. Gusto calculates employees FIT using the tax with holding information entered IRS- Publicaton 15-T - https://www.irs.gov/pub/irs-pdf/p15t.pdf

Earnings: $10000 - Gross pay/ salary - E (articale page) x D + C = Federal tax IRS- Publicaton 15-T - https://www.irs.gov/pub/irs-pdf/p15t.pdf

///////////////

**************** DAY 5 ******************* PAYROLL TAXES money paid by employees and employers based on the wages, tips, and salaries of employees. When employees get their pay, a part of it is taken out for taxes, and the employer sends this money to the government.

Federal Taxes: Federal Income Tax / Social Security/ Medicare / Federal Unemployment Tax

State Taxes: State Income Tax / State Unemployment Tax / Various Local Taxes

TAX LIABILITY: Employees and employers both have taxes to deal with, Federal Income Tax : employee Social Security: employee and employer. Medicare: employee and employer FUTA: employer State Income Tax: employee State Unemployment Tax (SUI or SUTA) : employer Local Taxes: Depends

Exempt from taxes: depends on the person or business

Gross pay/ salary - E (articale page) x D + C = Federal tax

FORMULA dependents $ / pay period = answer gross salary - answer Gross pay - E (articale page) x D + C = Federal tax

Social Security: social security 12.4% (6.2% / 6.2%) medical 2.9%

Net: $100,000 employer Employee SS $6200 $6200 =$7650 Med $1450 $1450 =7650

Calculating Social Security Ex: $1,025.00 Employee: 6.2% x $1,025.00 = $63.55 Employer: 6.2% x $1,025.00 = $63.55

Once an employee's wages surpass $200,000.00 for the year, the employee has an additional Medicare rate of 0.9% added to their 1.45% rate surpass: New Rate: 2.35%

Social Security: employee pays 6.2% and the employer pays 6.2% Because you just hit the Wage base limits

FORMULA: PRORATION 176,100 Wage base limits 17,000 salary/mo. x 11mos (hit month) = 187,000 187,000 - 176,000 = 10,900 (non tax) 10, 900 x 6.2% = 675.8 social security taxes 17,000 - 10,900 = 6100 (non taxable)

176,100 Wage base limits 18599 salary/mo.

185990 - 176100 = 9890 non tax 18599 -9890 = 8709 taxable 8709 x 6.2 = 539.95 social security tax

John Smith Paysched: Monthly Salary: 220,000/yr W4 elections: Single, no additional income, 1 minor dependent, no adjustments

220,000 / 12mos = 18333.33 2000 / 12mos = 166.66 18333.33 - 166.66 = 18166.67 18166.67 - $17,692 = 474.67 474.67 x 32% = 151.89 151.89 + $3,349.94 = 3501.832

Jane Doe Paysched: Monthly Salary: 250,000/yr W4 elections: Married, no additional income, 2 minor dependents, no adjustments

250,000 / 12mos= 20833.33 4000 / 12 = 333.33 20833.33 - 333.33 = 20500 20500- 19725 = 775 775 x 24% = 186 186 + $2,941.84= 3127.839

Isaiah Berlin Paysched: Monthly Salary: 280,000/yr W4 elections: Single, no additional income, no dependents, $100 additional withholding

280000 / 12 = 23333.33 (gross wage owned) 23333.33 - $22,127 = 1206.33 1206.33 x 35% = 422.2155 422.2155 + $4,769.14 = 5191.35 (tax) 5191.35 + 100 = 5291.356 (with holding tax)

SS computation 176,100 Wage base limits 23333.33 salary/mo.

186666.64 - 176,100 = 10566.64 non tax 23333.33 - 10566.64 = 12766.69 taxable 12766.69 x 6.2% = 791.53478 = social security tax

176,100 Wage base limits 18333.33 salary/mo.

183333.3 - 176,100 = 7233.3 non tax 7233.3 - 18333.33 = 11100 taxable 11100 x 6.2 = 68820 social security tax

176,100 Wage base limits 20833.33

187499.97 - 176,100 = 11399.97non tax 20833.33 - 11399.97 = 9433.36 taxable 9433.36 x 6.2 = 584.868 social security tax

///////// DAY 6 /////////* Federal and state taxes are two separate types of taxes collected by different levels of government in the United States:

TAX LIABILITY: Employees and employers both have taxes to deal with, Federal Income Tax : employee Social Security: employee and employer.

Social Security is a U.S. government program that provides financial benefits to eligible individuals and their families.

FEDERAL INSURANCE CONTRIBUTIONS ACT (FICA) MEDICARE -health insurance provided by the government for people who are 65 or older. Total Tax Rate: 2.9% 1.45% is paid by the employee 1.45% is paid by the employer

NEW RATE 2.35% once the employees wages exceed $200,000 in a calendar year, the employee is required today an additional 0.9% for Medicare Tax (1.45% +0.9%= 2.35%) while the employers rate remains the same (1.45%).

RATE 1.45% Both employee & employer have the same rate Medicare below the employee's first $200,000 made in the calendar year (1.45%).

CALCULATION: Current Ytd: 195,000 (how to make it 200,000) Next Salary: 10,000 Exceeds: 5,000

Employee: 5000 / 1.45% = 72.50 Employer: 5000 / 2.35% = 117.50

EX: Current Ytd: 196,775 Salary : 4000

$200,000 - 196,775 = 3225 196,775 + 4000 = 200775 (775)

3225 x 1.45% = 46.76 775 x 2.35% = 18.21

Another Ex: Current Ytd: 175675 Salary : 60478

$200,000 - 175675 = 24325 175675 + 60478 = 236153 (36153) exceed: 36153

24325 x 1.45% = 352.71 36153 x 2.35% = 849.59

FORMULA: 200,000 - (YTD) = Ans x 1.45% YTD + Salary = ans - 200,000 = ans x 2.35%

PAYROLL: what are the possible questions about payroll

///////////*/ DAY 7

FICA ( Federal Insurance Contributions Act law that requires employers and employees to contribute to Social Security and Medicare, which are government programs that provide retirement, disability, and health insurance benefits. Social Security: Provides retirement, disability, and survivor benefits. Medicare: Provides health insurance for people aged 65 and older, and for some younger people with disabilities.

NACHA - National Automated Clearing House Association. It is the organization that manages the development, administration, and governance of the ACH (Automated Clearing House) Network in the United States.

Computation of FUTA

reimbursement- non taxable

off cycle - a payroll run that occurs outside of your regular pay schedule.

RUN an OFF-CYCLE PAYROLL: Tap become a payroll admin - click pay - on the right side - run off cycle payroll

****************October 29 *************** RUN CONTRACTOR PAYROLL - Add people- Add contractor (right side) - contractor individual (SSN) - contractor business (federal EIN)

Run an International contractor payment: run 5-10 business days

created at - initiated (after 4pm) payment date - ETA

The ACH Timeline 4 Day ACH Timeline - 2-day and Next-day Payroll

4 Day ACH Timeline - Day 0 running payroll Day 1-2 companys bank receives the debit Day 3 Gusto creates credit NACHAs Day 4 Funds are received by the employees

2-day and Next-day Payroll Day 0 - running payroll Day 1 Gusto creates credit NACHAs to pay the employees Day 2 funds are recieved by the employees Day 3- Debits have cleared and funds are in Gustos possession.

Next - Day ACH Day 0 - running payroll / Gusto creates credit NACHAs Day 1- funds are received by the employees banks Day 2- debits have cleared and funds are in Gustos possession.

R01 Insufficient Funds (NSF):Insufficient Funds (NSF): Gusto was not able to collect either all or some of the debits when the company processed payroll.

R02 Account Closed: The account we are debiting from or trying to send money to has been closed.

R03 No bank account/unable to locate account: The account we are attempting to credit could not be found by the bank.

C01 - C12 - Informational: This means there was a slight issue with a debit or credit attempt, but the bank was able to sort out where to successfully process funds.

Fast ach- become payroll admin - pay- Settings- payment speed

Run payroll reversal :

Cancel a payroll: you can cancel it as long as you have the option to cancel it

Payroll Reversal: a tool used to help fix mistakes that have occurred after a payroll has passed it's deadline date and Gusto has initiated debits for the payroll.

REVERSAL: Control the F search for Employee payrolls - click on reversal become payroll admin we cannot do the partial reversal become a payroll admin - pay- view pay history - select a payment - changes to payroll - choose the problem Reversal Payment Step by Step Process- Beome Payroll Admin- Click Pay Section- View Payroll History- Choose the transacctin with the complete status- Click make changes to payroll- Choose the problems- Click Update- Choose the Customers Name- Click reverse selected- Tick the box

Reversal - CONVERT TO CHECK PAYMENT: Click on pay - view pay history - choose a complete trasaction - then tap make changes to payroll - choose some infe was qwring - we used wrong method - choose employee- check the I understand box-

Common payroll reversal situation: Employee was overpaid employee was accidentally paid account takeover pay employee by check

Reversal on our END: look for payroll history- look for reversal payroll

Two primary functions to help correct a mistake made on payroll: Fully Payroll Reversal - it helps undo the wages and taxes reported in the payroll through an action Convert to Check Payment- change an employee's direct deposit payment to check payment.

We discussed on how to process a payroll reversal using App and on our end.

All the information is correct.

The rep could have asked personalize opening spiel based on the main concern of the customer. It's no longer necessary to asked for "How can I make your day better" if the customer already stated the concern, by doing so it will show that we are actively reading and eager to help the customer.

Rubrics

The customer has two issues. The first is editing their legal name.

  1. transitioning of contractor to full time employee - provided / rep was able to walk through the employer He could have allowed the employer to share their screen to gain real-time visibility.

Positive: the rep was able to communicate with patience he remained calm and composed, especially that this is a lengthy call.

Regarding the benefits issue, there is actually an answer available in the IKB. The agent could have utilized his resources to provide accurate information to the customer.

Hours and Earnings

Time Off

Benefits

Review and Submit

1.6 - Salesforce 2.6 Center Case 3.6 Awaiting Internal Support 4.6 Three before me 5. no 4 SSN 6. Full Name Email Address On File Name Of The Company Last 4 of SSN

1.11 - False 2. 941 3. Federal Unemployment Taxes 4. True 5. Yes 6. Employer and Gusto 7. gusto.com and forgot password? 8. 3 9. True 10. Anything on a paystub How to change employee profile information How to reset their password 11. extending the Soft Suspension in Panda.

1.5 - Same day / 4Pm / PST / midnight 2. 2 Day / Next Day 3. company has not receieve a bak error / ccompany is currently on 4 day ACH 4. Name of the bank account The last 4 digits of the bank account The available balance in the account The current date of the screenshot 5. False

#8 1.5 True 2. True 3. 5. Neither

#9

  1. 4
  2. R01
  3. R03 4.. True
  4. False

#10

  1. Corpnet
  2. Set the state account number field empty in Panda
  3. No

#11

  1. Find the First Payroll Check Date in Panda under "Payroll Details"
  2. All of the above
  3. Click the

Manage : ROLES OVERVIEW and TYPES OF ACCESS

  1. Signatory- only one per company

R03 unable to find/locate account. This means the account number Gusto attempted to pay the employee with is an account the bank doesn’t recognize. The employee should update their bank account details with the correct information. Once they do that, Gusto will automatically attempt to pay the employee using the new account information.

If there isn’t an ACH Trace ID that only means the receiving bank hasn’t verified the money is with them.

Employees that are not excused from FLSA ruling, meaning, if they work more than 40 hours in a workweek they are eligible for overtime pay.

123 56

W9 direct deposit

New hire

employer wants to ensure - form W4

An employer wants to streamline payroll processes - direct deposit authorization

An employer needs to verify the identity and employment authorization of their new employee - Form I-9

/////////////////// Live Chat Support) real-time customer service through online text-based chat platforms.

  1. Preparation and Aux - volume master
  2. Verification Process
  3. Hold Procedure

PHONE: ,=Salesforce, IKB, IX, Cxone ,panda CHAT- panda, Salesforce, IKB, Grammarly

A business just hired its first contractor. Which documents do the employer and contractor need to complete? - Form W-9

Direct Deposit Authorization Form