del date 27th redil for jan 2nd 

im calling because my sister hasn't received the gift I ordered. I'd like to know where my order is?


order number


thankyou, please give me a moment to pull up your order 

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confirm details 


CSI INFO 


>HOLD MUTE 


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ORDER HISTORY 
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ORDER NOTES
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unmute/unhold


>
review the order and what i saw is the your order was delivered on 12/27 where the florist took a picture of the gift when it was delivered . have you 
spoken to the recipient?


not received

click replace order 
click okay 

click date 

next screen

complete order
  complete order

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COMPLETE CSI 

create csi 

end call 

wrap up call 
click deliver wrong/issue 
save close 
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