Penaredondo, Ria ZVPLRIP gbru95ec 0gewt1f4v HOLIDAY324 222625 - TEST Penaredondo, Ria ZVPLRIP ghozjysj 0gewt1f4v AKOSIB3NG 222625 - PROD SON/ZVPLRIP is int sem/8k9e/ag - changing psuedo https://pcln-sandbox.ttec.com/cares/ Sandbox: training-midas Password: n@xf9T5UjY1J TALAI6GPF1PQFFB 36688884277 2CLMJS/IP QSBPL 0VPLRIP AG 07560685 06OCT 1.1WHITE/ROBERT 2CJ1N4/IP QSBPL 0VPLRIP AG 07560685 03OCT - domestic/split/reissue 1.1BROWN/PAUL 2.1BROWN/SAMANTHA 1 . DL 5663 X 25OCT ORDJFK HK2 700A 1018A O* E TU OPERATED BY REPUBLIC AIRWAYS DELTA CONNECTION 2 . DL 5089 L 30OCT JFKORD HK2 830A 1021A O* E SU OPERATED BY ENDEAVOR AIR DBA DELTA CONNECTION =2CLGD2 /IP QSBPL 0VPLRIP AG 07560685 05OCT - domestic 1.1CLARK/SARAH 2.1CLARK/STEVE 1 . DL 1408 H 30OCT FLLATL HK2 630A 820A O* E SU 2 2 . DL 400 H 30OCT ATLEWR HK2 900A 1106A O* E SU 2 3 . DL 1646 H 05NOV EWRATL HK2 845A 1103A O* E SA 3 4 . DL 2209 H 05NOV ATLFLL HK2 1141A 131P O* E SA 3 2CLGJH/IP QSBPL 0VPLRIP AG 07560685 05OCT - international 1.1ANDERSON/CATHY 1 . DL 598 E 27NOV ATLCUN HK1 1115A 150P O E SU 2 . DL 595 E 15DEC CUNATL HK1 550P 829P O E TH 2CLHH4/IP QSBPL 0VPLRIP AG 07560685 05OCT 1.1SQUARE PANTS/SPONGE BOB 2.1BRAVO/JOHNNY 3.1THE POOH/WINNIE 1 . DL 1654 Y 25OCT MIAATL HK3 1205P 159P O* E TU 2 2 . DL 1678 Y 25OCT ATLLAX HK3 300P 447P O* E TU 2 1.find flt 2. run Auto Exchange 3. manual price, if AE not working 4. FQBB split PNR - h/divide dp(pax number) r.r f er 5. TKP1P1/FEX(TKT#) T.TAU/05OCT - taw line FQBB - price in lowest fare FQBBFXB/CDL- PRICE AS BOOKED 0(NO OF PAX)(LINE SEGMENT)(CLASS OF SERVICE) TKPFEX(TKT#) - one pax TKP1P1/FEX(TKT#) split PNR - h/divide dp(pax number) r.r f er ZO- TICKETING , modifier Automated + Manual Exchange Manual Refunds (FULL + Partial) Fare Masking 10 Days of Training - Teachback 5 Nesting No need to xfer Rate Desk ======================== Login: SON/ZVPLTGA Logout: SOF Emulation: SEM/8K9E/AG CTRL + W - clear the host window of any information CTRL + S - clear all host windows that are in use CTRL + Up Arrow - shortcut to recall the oldest previous entries in the host window CTRL + Down Arrow - shortcut to recall the most recent entries in the host window Classic to Flex - enter CARES ID on the initials Once set to Flex Windows it will be saved No way to decode in GAL - (-) BTD*I B.F. = Booking File SA or SB or SC so on - bounce from one work area to another ======= Air Availability 364 days in Advance Date Time Number of Passengers Seat Availability Carrier Booking Class Location OW: A15JUNLAXLGA4P/DL RT: A15JUNLAXLGA4P/DL++A18JUNLAXLGA4P/DL #A Day After *2 Days After -1 A Day before @ indicates code share Passive Selling - Right Click from availability =========== Historical Fare Rule Display: FD06AUG22DENORD.T01MAY22/UA@LAA20DWN =========== 8K9E - USPOS - Etickets TAU is TAW of WSPN HS instead of SS FQBB - Price to the Lowest fare Available FQ(Best Buy) *VL (Vendor Locator) is *DR @3/Y RE-BOOK SEGMENT 3 TO F CLASS AND CANCEL ORIGINAL SEGMENT @3-4/Y Check Local Time @LTMNL Authorize CC: JVCA5454545454545454/D0723/T_____/MDL Encode Decode .AD PR .AE ALITALIA .CD CDG .CE PARIS .LE NICARAGUA .LD DE Manual Pricing: FQ - Price as Booked FQBB - Price to the Lowest Fare Booked FQBBK - Stored Fare Fare Quote Best Buy Kreated (Filed Fare will be Created) SI.YY*TEST PNR Transmit OSI SI.2@ DELETE ITEM NUMBER 2 SI.2-4.6.8@ DELETE ITEM NUMBERS 2 3 4 6 @ALL - EWR in Galileo @mt2-3 *HTE to access Ticket *TE001 - ETR1 ISO: Issuing Agency *HTI TIN Data ADT - PTC Arranging segments: Same as WSPN Galileo automatically authorizes the CC *TAA/24SEP/+180 Date Calculator X1 X1.3 X1-2 X2-3.5.7 Waiver Applied: Endorsement Z0 - Commission will CHG ng "0" if there's commission Issue Later - Change the FLT and store the Fare - if we will proceed with the exchange just launch the Automated tools H/BC is HELP ACTION C *R - Refresh R.AGENT+ER - Receive from field + ER command #RR - shortcut ng Rapid Reprice REALLSALL - Clone PNR 1BDNVL - 2 PAXS 1BDSLW - 1 PAX Intl 1BDTG9 - 1 PAX Intl 1BDYR1 - 2 PAXS 1BDYV0 - 2 PAXS 1BDZ7G - 2 PAXS 1BF2VB - 2 PAXS Domestic 1BF2Z0 - 2 PAXS International 1BF31C - 2 PAXS Domestic 1BF330 - 2 PAXS Domestic given to Meds Once u use manual exchange on a PNR in GAL; Automated Path will not work anymore We only use Form of Payment 1 36253558344 NP.1@ - Delete Accounting Remarks FX1 - cancel existing FF R.IDAFRANK - Received from Field TKPFEX/CAL (CAL for interline RES) For Multiple PAXS: TKP1P1/FEX When faremasking Domestic: Make sure to indicate value for each ZP tax XX546+52 ADDITION XX564-52 SUBTRACTION XX564*52 MULTIPLICATION XX564/52 DIVISION DT/AAR/DIS-XX DISPLAY INTERLINE AGREEMENT WITH TICKETING AIRLINE XX TKP2P2-4.7.9 ISSUE TICKET ITINERARY/INVOICE AND MIR USING FILED FARE NUMBER 2 FOR PASSENGER 2 THROUGH 4 AND 7 AND 9 Accounting Remarks: NP.H**A PTR XXXXXXXXXX NP.H**A CMM 1/3.60 NP.H**A FOP XXXXXXXXXX NP.H**A INV 98765432101 NP.1@ - Delete Accounting Remarks NOTE - H**A PTR 30018752290 AMT 0.00 H**A FOP 19743249756 H**A PTN PCLN H**A BAP 2032998000 H**A TVL ETICKET AMT 0.00 H**A TKT PRICE AMT 1083.01 H**A AMT 0.00 H**A CST 977.69 H**A TAX 105.32 H**A MTX 0.00 H**A INS 0.00 H**A ACC 2 12538766803 H**A CAP 105.32 H**A CMM 0/0.00 H**A FST RTL H**A CAA 01CA00 H**A EXH 1 H**A AUT 829553-0.00/036309-2166.02 AS NP.H**A INV 98765432101 ========================= DP1 or DP1.4 F E 1. DIVIDE THE APPLICABLE NAMES FROM THE BF 2. ENTER RECEIVED FROM FIELD 3. ENTER F TO FILE THE DIVIDED BF 4. ENTER RECEIVED FROM FIELD 5. END TRANSACT ======================== PNR: 1BF765 Correct Name: SCOTT SMITHE SANDRA SMITHE DELTA Name Correction Waiver Code: 5AY3X Location: Endorsement Box VOID TRV/ VOID Ticket by Issue Date TRV/1259903543201/DDMMM EXCHANGE REVERSAL TRVE/ FULL REFUND TRNE/D21MAY22/RF Date: Ticket Issue Date REFUND W/ PENALTY TRNE/D21MAY22/RF/X200.00 Date: Ticket Issue Date AMT: Should have ".00" REFUND MASK TRNE/21MAY22 HMPR/REF/12MAR- ito may kasamang date for refund chking ========================= 1BF330 - AA Domestic FLT Autoexchange OK 1BFB75 - AS Domestic FLT Autoexchange OK - Tickets already VOIDED 1BFBG9 WENDY/WILLIAM LEWIS W.LEWIS21@TRAVELCCOULD.NET 39035753310 1BFBZ4 PENNY/PAUL LETCHER P.LETCHER29@TRAVEL.NET 38839455071 CANCEL under SAT- Ticket Refund -Refund Reversal Currency Conversion: >FZSKRW500000USD RATES LAST UPDATED 07MAY 13:14 PM EQU USD408.00 BANK SELLING RATE 1KRW EQUALS 0.000816 USD ===================== 1BFQ47 - UA 1BFQC3 - DL 1BFXX1 - AS for Name Correction Pricing Errors: "No FIF exist" - relaunch SAT AutoPricing: FQBBFXD/CUA FQP1FXD/CUA Make sure ORIG END and TCA are on the SAT For Multiple PAXS: NN to file the fare per PAX Multiple Reissues not supported process manually: TKPFEX w/ Change Fee TKPFEX/EP$100.00 Enter the ORIG FOP ===================== Convert NUCs to specified currency FZINUC Example: FZINUC1220.00AUD Convert specified currency to NUCs FZINUC Example: FZISKE2900NUC Convert specified currency to NUCs for a specified date FZINUC. Example: FZIUSD Display ROE for specified country FZI Example: FZIUS Display all ROEs FZI/ALL Display ROE for specified date FZI. Example: FZIUSD.07NOV20> ================== MIDFLIGHT FQ.T15SEP21/S1 or FQ.T15SEP21/S1-2 Ticket date Segment Number - view historical fare information for the used portion of the reservation FQ.T15SEP21/S1-2@FBC F*Q view the fare construction line for the used portion ====================== FTAX-US - GTAX in WSPN FTAX-US/AY - GTAX directly providing the description of the TAX ====================== Command for Vol Change: Autopricing (Manual) FQS1-2.5-6/.T12NOV20 F*Q ER - TKPFEX FastMail: EM STD/ZVPLTGA CHANGE ------ N.P2@SMITH/JOHN MR CHANGE NAME 2 TO SMITH JOHN Transmitting KTN SI.P1/SSRDOCOYYHK1//K/9891404///US PSGR 1 BORN US HAS KNOWN TRAVELLER NO. 9891404 **MUST INCLUDE DOCS FORMAT IN BF** 1BGN2B