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Dear XXXXXXXXXX,
Thank you for contacting HP Customer Support.
IMPORTANT: Please do not reply because this email account is not monitored.
Your Case Number is XXXXXXXXXXXXXXX.
Hewlett-Packard is pleased to provide the following documentation via e-mail.
Below are the router settings adjustment that we recommend:
Have the latest firmware updated on the router/gateway Multi-casting (multicast filtering) needs to be on or enabled (Allows Bonjour Connectivity) Allow Wireless Ports, these can also be blocked in security software: Incoming (UDP) ports : 137, 138, 161, 427 Outgoing (TCP) ports : 137, 139, 427, 9100, 9220, 9500 HP printers only support 2.4 GHz not 5GHz (have SSID name for 2.4 ghz changed/named differently than the 5ghz), confirm if your router has this feature Recommended that the network name and password DO NOT contain and spaces/punctuation or special characters Encryption should be WPA-TKIP or WPA2-TKIP/AES (printers are not compatible w/ WEP-shared encryption and WEP-Open is a very low encrytpion type) Make the password 10 digit alphanumeric. Dual broadcasting enabled (for wireless b/g and n networks) Mac filtering Disabled The built in Firewall should be at the default or lower settings Turn DMZ on from the router then add the static IP Address of the printer
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You can reach us at 1-855-785-2777. The HP Instant Ink Service support queue is currently available Monday through Saturday, from 8:00 a.m. to 8:00 p.m. (MST).
Here in HP Instant Ink, our main priority is not just to troubleshoot issues and answer your questions about your HP product/Instant Ink account, but also to ensure that our customers are not left behind.
We are committed to helping you with any inquiries you may have about your product or your instant ink account. We look forward to serving you in the future.
If you have questions not related to Instant Ink, please visit http://www.hp.com/support.
Thank you for choosing HP for your printing needs,
Have a Great Day! (SP NAME) Your Trusted HP Instant Ink Specialist