It seems that you were disconnected from the other representative that you are chatting with. Hi Carlos, We appreciate your time and patience. This is Dale from T-Mobile, I’m here to help. Let’s partner together to get this resolved.
Are you having issue with your service, device, or bill?

It looks like you may have to step away. Not a problem. I will save notes from our discussion until you are ready to pick things back up. Talk to you soon!