Chat Spiels

Opening

Thank you for contacting Customer Service! How may I help you today?

Thank you for that information. Please give me a minute or two to check your account.

Thank you for your patience.Upon checking your account it shows that

Delivery Issue

I am sorry that you missed the paper today. May I please have your address?

I am sorry that you are having issues with the delivery. May I please have your address?

Missed Deliver Credit

I sincerely apologize for the inconvenience this matter may have caused you. I know how important the paper is to you. I will definitely notify our delivery team to have this corrected immediately and to avoid this from happening again moving forward. I will also apply credits on your account for the missed papers to make things out for you. Don't forget, you will still able to view today and past issues of the paper by visiting and logging in to your account online

Redeliver

I sincerely apologize for the inconvenience this matter may have caused you. I know how important the paper is to you. . I will definitely notify our delivery team to have this corrected immediately and to avoid this from happening again moving forward. I also request for dispatch and expect your paper to be deliver by 11:00 AM.

Billing Issue

We can certainly understand how unexpected changes in your billing can be concerning. Let me check your account, may I please have our delivery address or account number ?

Invoice Detail

Dessert Sun Digital Subcription Credit card: XXXX-XXXX-XXXX-1852 Invoice Date: Jan 1, 2022 Billing Period: Jan 1, 2022 to Jan 31 2022 Digital Only Monday to Sunday $14.99 for 1 year Total: $9.99

Error in Updating Payment information

We apologize that you're having difficulty to update your credit card on file. We are happy to assist however we are not able to take credit card information via chat. We will be escalating this to our technical team to find out the problem and we will resolve this immediately. For your convenience, you can call customer service to update your credit card on file. One of our customer service specialists will be happy to assist you.

Digital Access

We apologize for any difficulty you may be experiencing while accessing your subscriber account. May I know the error message?

Cancellation

I am sorry to know that we are about to lose one of our valued subscriber. What made you decide to cancel the account?

I understand. May I please have your account number or email address associated with the account?

I understand. But I can help you to lower you rate. Allow me to check available offer for you to keep the subscription. May I have your account number?

I understand and respect your decision. I have processed your request. Please be advised that your account will be permanently canceled on (DATE).

We are disappointed to hear that you wish to cancel your subscription. We are happy to assist, however are unable to cancel via chat. Please call Customer Service. One of our customer service specialists will be happy to assist you.

New Start

We are happy to hear that you want to start your subscription with us. We are happy to assist however we are not able to set up an account via chat.Please call Customer Service. One of our customer service specialists will be happy to assist you.

Closing Statement

Welcome! Is there anything else I may assist you with?

Have a great day and keep safe!

I think we are all set. Have a great day and keep safe!

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