Dots - tracker for participation.
- Shift Biding Participation
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Viking Introduction

Air Department:
- Air Customer Service
- Air Operation
- Air Travel Support
- Air Back Office
- Air Resolution Desk
- Strategic Planning
- Corporate Desk
- Seats Desk
- Rail Desk

* Air Operation - is for ex: the passenger called you and said
- The one whose working on the surprise air.
- sometimes about the air, via seas and bus.

* Air Travel Support - are the travel emergency ( if the Pax is in the airport and called you prior to their flight 2/0 days cause they received an email that the flight has been cancelled.) 

* Air Back Office - ( the Pax called to issue a ticket or their flight ) the one whose handling Pax concern regards to their schedule changes. No worries your flight will be ticketed again within 24-48 hrs.

* Air Resolution Desk - escalated concern. ( Pax is asking about the supervisor ) ask approval first for SME or TM. 

*Strategic Planning - for those who handled by team manager.

* Corporate Desk - receive a call and the booking has a corporate information/ corporate booking, we need to transfer call to Corporate desk.

* Seats Desk
* Rail Desk

Reservation Department:

- Direct Sales
- Travel Agent (TA) Sales
- Outbound Sales
- Group Sales
- Service

- Direct Sales - ( Pax called cause they want to change cruise information ) Need to transfer to them if the guests the one's whose calling you. ( Pax said that they want to get a cruise or book me a cruise ) if the travel agent the one's whose calling you transfer the call to travel agent.

- Travel Agent (TA) Sales - If travel agent called you cause their guests wants to book a cruise.

- Outbound Sales - just like E- Services.

- Group Sales - like the Pax called you and say that they had a group booking and they want to book a cruise.

- Service - have 2 department
Direct and travel agency

Direct service - the guest where the one whose calling you.

Travel Agent - asking the cruise in behalf of the guests.

Auto booked 55% - whose generating the flight.

Auto QC 72%  - 

The Training Plan: ( already in the email )

Time and Attendance :
- Infraction will lead to disciplinary action which can include termination.

Quiz Scores: 
- You must pass each Quiz with an 85% or higher. If you fail 3 Quizzes, this will lead to disciplinary action which can include to termination.

Assessments/ Quizzes Schedules:
April 13 - First assessment Air Policies
April 17 - Will have alliance and hubs Quiz.
April 21 - Evolution Quiz
April 26 - Will have basic sabre Quiz.
April 28 - Contract Quiz.
May 2 - Advance Sabre Quiz
May 4 - Make Up Quiz
May 12 - Midterm
Finals - Training Bay

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