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Emailed about the cancellation already

HI THANK YOU FOR CALLING PAPAYA PAY, THIS IS NYRIL HOW MAY I HELP YOU TODAY?

We take your feedback seriously. If you’d like to share more about your experience, please complete our survey that will be emailed to your inbox

THANK YOU FOR CALLING PAPAYA PAYMENTS, HAVE A GOOD ONE!

Just want to let you know that Papaya is a third party bill pay service so we are partner with different type of billers, cause we facilitate payments between you and your biller, but don't worry we have already cancelled you subscription, so rest assured you will not be charged for the service in the future. And you will be receiving an email notice for the confirmation of this cancellation.

AND ALSO I JUST WANT TO INFORM YOU THAT WE HAVE SUCCESSFULLY PROCESSED YOUR REFUND AND IT WILL REFLECT ON YOUR ACCOUNT FOR

Please watch your inbox for a 30-second survey in the next hour. Your feedback helps us improve your experience.

THANK YOU FOR CALLING PAPAYA PAYMENTS, HAVE A GOOD ONE!

ECHECK_SALE_TRANSACTION: The correct TAT is 3-5 business days (ACH transactions).

SALE_TRANSACTION: The correct TAT is 2-3 business days (Credit/Debit card transactions, which have faster bank processing than ACH/Check).

ECHECK_SALE_TRANSACTION: The correct TAT is 3-5 business days (ACH transactions).

SALE_TRANSACTION: The correct TAT is 2-3 business days (Credit/Debit card transactions, which have faster bank processing than ACH/Check).

Caller's name: Email: HIPAA Compliance: Y/N (Privacy Protection Not Needed) Concern: Resolution: Survey: Y/N

HIPAA (any 3 of the following) Biller name Payer name Payer address Payment Amount Last 4 digits of payment method Date of birth of Patient on bill statement

no service related to clothing, may have contacted the wrong company

Thank you for reaching out and for sharing your experience — I completely understand your concern and I appreciate the opportunity to clarify this matter. Papaya Privacy Protection is an optional service offered during the bill payment process. We understand that in some cases, customers may not recall enrolling, especially if it wasn’t clearly intended — and we sincerely apologize for any confusion this may have caused. We’re glad to hear that our team has already processed a full refund for you. Please know that we take concerns like this seriously, and we are actively working to ensure the enrollment process for optional services is as transparent and user-friendly as possible. If you have any further questions or need additional assistance, feel free to reach out to us at help@ppaya.com or call us at (888) 850-5196. We’re here to help.

If you have submitted payment using a bank account that has not yet been verified, we urge you to please check your bank statement for two verification deposits and an email where you can submit these amounts. After the verification process has been completed, only then will the funds be transferred and your payment process begun.

PROOF OF PAYMENT-We cant provide the proof of payment because we can only provide the charge in your account, because we are only processing your bill on your behalf, and you only receive conf email from us, you may also check your acc regarding this charge, and u also have the option to contact your biller to ask regarding the payment that was made.

escalate to our internal support, and once we have an update from them, well get to u soon asap

TRIAGE- still on processing and it would take 24 hrs for this bill to be successfully processed, so just monitor your email for an update or your account.

ACH BANK- Reviewing our records, I show that a funds transfer has been initiated for your payment. It will take between 3-5 business days for the transfer of funds to be completed. Please be aware that once the transfer has been completed, it will take between 24-48 hours to finalize the payment to your provider. If you have submitted payment using a bank account that has not yet been verified, we urge you to please check your bank statement for two verification deposits and an email where you can submit these amounts. After the verification process has been completed, only then will the funds be transferred and your payment process begun.

alt key then 0149

Hello Koki,

I understand your concern and thank you for reaching out.

Please understand that we process bill submissions exactly as they are entered by our users in the system. According to our records, the bill you submitted was for $5.00 to Westover Hills Dermatology.

This payment was successfully processed on September 16, 2025. Unfortunately, we no longer have access to the funds, so we recommend reaching out to your biller directly to confirm the payment at 855-709-4535.

In the next hour, you'll receive a brief 30-second email survey. Your feedback is important in helping us improve and serve you better. Thank you!

urpose of paying their bill directly to the biller and also needed to processing the bill and create

electronic payment- call in and mentioned that they rcv a text with a link they sue our platform as a reminder for the users payment

kay naa na sya sa privacy plan