BGC Knowledge Base Link (static link at top of KB, not in URL): https://uberkb.lightning.force.com/articles/en_US/Knowledge/Background-Check-United-States-Canada-Home-NORTHAM	
	
Status of Background Check (time of contact):	
JIRA Link: NA	
	
	
https://jira.uberinternal.com/browse/GSDFE-105885 Entire trips history missing - Trips on Drivers account is not showing - getting this message "This user has no trips"	
https://jira.uberinternal.com/browse/GSDFE-83299  - General Driver Account Issue (issue type not listed) - Uber East Drivers are receiving a Note for: Courier Quality & Fraud - NRO Process	
	
https://jira.uberinternal.com/browse/GSDFE-96387: Bliss Latency | Slow Loading | Unable to hold/Unhold |Unable to Hangup	
	
https://jira.uberinternal.com/browse/GSDFE-79878 - Genesys Issue (general) - Calls waiting with Agents on Idle	
	
https://jira.uberinternal.com/browse/GSDFE-79781 - Agents are unable to receive or place calls  - Calls Not Being Served to Idle Agents	
	
https://jira.uberinternal.com/browse/GSDFE-86816 - Bliss phone issues (general) - Bliss issue-Auto drop call	
	
https://jira.uberinternal.com/browse/GSDFE-99352 - Unable to connect - Callback option unavailable	
	
Edmonton driver getting deactivated due to an expired document(GSDFE-100762)	
https://jira.uberinternal.com/plugins/servlet/desk/portal/561/GSDFE-100762	
	
https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Routing-Guidelines-NORTHAM - Phone Routing Guidelines	
	
https://uberkb.lightning.force.com/articles/en_US/Knowledge/Phone-Standard-Operating-Procedures-NORTHAM - General Phone SOPs [all LOBs and modalities]	
	
Not getting request high demand area https://jira.uberinternal.com/browse/GSDFE-96410	
	
https://jira.uberinternal.com/browse/GSDFE-99352 Unable to connect - Callback option unavailable	
	
https://uberkb.lightning.force.com/articles/en_US/Knowledge/2023-07-02-Drivers-unable-to-apply-Uber-Pro-Card	
[2023-07-02] Drivers unable to apply Uber Pro Card	
	
https://uberkb.lightning.force.com/articles/en_US/Knowledge/2023-07-01-Earners-are-unable-to-findattach-their-Plus-Card-on-their-Wallet	
[2023-07-01] Earners are unable to find/attach their Plus Card on their Wallet	
	
https://uberkb.lightning.force.com/articles/en_US/Knowledge/2023-06-30-Driver-is-unable-to-go-online-due-to-PUSH-PERMISSION	
[2023-06-30] Driver is unable to go online due to PUSH PERMISSION	
	
Background Check widget isn't updated - Submission Trigger Requirements widget missing - https://jira.uberinternal.com/browse/GSDFE-104201	
	
https://jira.uberinternal.com/browse/GSDFE-105885 Entire trips history missing - Trips on Drivers account is not showing - getting this message "This user has no trips"	
Hi {Partner’s Name}. We request you to please share a screenshot of the “Display over other apps” settings page in order for us to assess the issue correctly. Thank you for your understanding.	
Drivers in Toronto, Canada are not getting any trip request. Account are all set to receive trips inside Toronto. They are online for more than 2 hours but not getting any request.	
https://jira.uberinternal.com/browse/GSDFE-100891