TLO (Telephone Outplacement) We need to call the florist with the order details
ASK: Question from the florist
ANS: Answer from the florist 
REJ (Reject) : Florist has refused the order 

MASTER QUEUE 
- work funeral order first
- accessing the master queue (allow atlas to assign various queue work)
- Time zone , occasion & delivery date.
ACCESSING MASTER QUEUE
- click the queues , click (action) , on the welcome screen in atlas and type MAS
- click (OK) to access master queue and work on MON & CMON issues

BLOOMNET FLORIST -(P) Florist we have a contract with
UNIVERSAL FLORIST - (U) Florist we don't have a contract with 


ORDERS MUST BE SENT THE FLORIST : MON , THURS & FRI (2:00) SATURDAY (1:00 A.M) SUNDAY (11:30 A.M)

VOICEMAIL SCRIPT: 
" Hi , This is Reina from 1-800 flowers.com. I am calling about order XXXXX. I am so sorry to inform your order going to (recipient name) cannot be delivered on the date you requested. I understand that this is a very important gift , and I am sorry that we did not deliver on our promise . we have made every attempt to get your order delivered. however , all our florist are at capacity in your recipient delivery area. We have set up delivery on (new date) Please call us back at 866 - 521 - 8030 if you have any question or concerns. Again , I am very sorry that this happened