Just to make sure that we are on the same page, would you like to process a refund payment for $169.08 using the card  ending in **** 0274? 

Oh! Thank you for the confirmation. Yes, I can see here that the $169.08 payment using the Bank **** 3580 is for Autopay charges.  No worries, I will help you now process the refund request.  May I have your active email address please? 

Thank you for providing the email address. I am now processing the refund request. I'll let you know once I'm done. Thank you.

Great news! I was able to process the refund request for the amount $169.08 using the Bank **** 3580. Please be advised that once approved, you will receive the refund to the original payment method of Bank **** 3580.  

The refund process will took 1-3 business days but nothing to worry since you will received an update via SMS and email notification.

To prevent the duplicate charges, kindly wait within 24-48 hours before processing a manual payment once you are enrolled with Autopay. I do hope that I was able to explain it further. Do you have any clarification with this?