*OPENING SPIEL

*CUSTOMER CONCERN*

! ACKNOWLEDGEMENT STATEMENT !

1. Wrong Color/Wrong Size /Incorrect Item
    - I apologize for what happened that you received an ___ item but rest assured I'll be more than happy to assist u today!

2. Missing Item / Damage Item
   - I'm sorry to hear that you have __ ON your Package, rest assured I'll be more than happy to assist you today!

 3. Offer Codes Concern
   - I'll be more than happy to check the best solution if we can Apply your Offer Codes to your Order! 
     
   - Do you have any Coupon Codes or Rewards you Want to Use so We Can Apply them to your Order?

 4. Order Status
  - I understand that you wanted to get the Status of your Order, I'll be more than happy to look into your order.

5. 
 
> VERIFY THE CUSTOMER ACCOUNT <
 • ORDER NUMBER
 • First_Name & Last_Name 
 • EMAIL ADDRESS/SHIPPING ADDRESS


OPTIONAL (after verification: 
    ⚠ HOLD 1 TO 2mns ⚠)
....................................................................
*([ COMPLIMENT THE 1 ITEM ])*

- BTW As I can see here in your package I Love One of your Purchased " ITEM NAME " It has [Bullet Details]

! AND MOVING FORWARD WITH YOUR CONCERN !

  : PROCESS SPIEL : 
As I've checked here in my end


Delivered but NOT Eligible
   - We do apologize that sometimes our   Carrier Tag/Scan your package as Delivered even though they haven’t delivered it yet, Can you please give this order more time to arrive ( ETA ), and if you haven’t received your order 'til this Date, Please give us a call back so we can process you a Replacement or a Refund.

Replacement - Missing / Damage
  - I will be more than happy to process a Replacement with the __ item if the stock permits, May I place this call on hold for a minute or two, I will check the availability first and then I will process your Replacement.

Placement Order Process Spiel
   - I’ve successfully placed your order here amounting to ——, thank you so much for placing your new order with us. You will be receiving this order on or before ( ETA ) also you will be receiving a confirmation email regarding this order within an hour, including the order no.

[ RECAP ]
I’m so glad I was able to assist you in Processing your 
Replacement/ Refund/ Reviewing Order Details.
 (tas kung ano ginawa nyo)

Is there anything else I can help you?

RECOMMENDATION IS A MUST

Closing
Thank you for choosing Victoria's Secret (NAME) have a great day bye for now