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I deeply understand your situation and we are looking at the same option to have this be refunded back. It is important to set your expectations regarding the process.

I am really very sorry to know that it has been some confusion. This is the reason your experience has been effected. However, I assure you that I am trying to help you and resolving your concern with your satisfaction. This is the reason I have placed the order and applying the credit.

I am sorry to know that there has been some confusion in past. I can completely understand your pain. If I were in your place, I would have felt the same. Since this happened in the past and it has been over now so I am unable to change your past experience. Rest assured you that it is my responsibility to make sure that in the future you should not face any issue or there should not be any confusion in the future and you should be happy.

Thank you so much for your amazing response. You are really very sweet.

I have put a memo with the details so that they will add the special notes in your account for the future as well for the updates. In the future , you will be treated at our best service and assisted in any means.

You have really a very nice name. You are also very kind. Talking to the customers like you is really an amazing feeling itself for us.

If we’re all set, I’ll be sending you back to your day now. Thank you so much for your time in contacting us. It's my pleasure to provide the best assistance for you. Thank you so much for being a valued and loyal customer of T-Mobile. We truly appreciate your continued support over the year.

We appreciate and value customers like you are the reason we are in business so it is our responsibility to bring a great smile on your face with our extra efforts.

Thank you as well! I should be the one thanking you since you have given me a chance to extend my help with you.

I hear your sentiments on this, CX, we highly recommend We understand the urgency to have this settled as soon as possible. We still have an option for you.

Did we take care of your reasons for reaching out today completely?

We should be the one thanking you for being such an understanding and patient customer. I hope every customer is like you! Please stay awesome!

You're very much welcome! It's our pleasure assisting our customers in every possible way that we can and I hope that we did that here in our chat

I wish you would appreciate our genuine efforts to help you and you would remember me and T-Mobile for this sweet experience.

I truly hope that your experience with me will override the past experiences you had and make your overall experience the best with T-Mobile because I believe good things always stays long.

I would like to say, you are extremely cooperative and I am amazed how fast we were able to resolve your concern.

Couldn't thank you enough for your cooperation and kindness throughout our conversation. I'd just wanna say I hope I provided even a bit of peace of mind to you today.

Thank you for giving me the opportunity to help you. I really want to appreciate you for being with us for more than X years, your faith in us really matters to us. We cherish every bit of it

I understand the impact this had on your experience and with that, I am committed to provide a sweep resolution.

I will feel bad to myself if we end the conversation without turning the experience into a positive one. As you have been with us for X+ years and we cherish it.

I would love to at least redeem myself in assisting you in every possible way. Would there be at least something that I can do to make your day better?

Oh I see. Thank you so much for working this out with me, CX. Please give me few moments.

We appreciate you for the feedback, this is not what we wanted you to have T-Mobile. We really want to keep you as well as our valued customer.

I appreciate you confirming this. For your future reference, you can enroll AutoPay using T-Mobile App or this link: https://www.t-mobile.com/support/account/autopay?cmpid=hw_send

I wanted to make sure you are getting the best T-Mobile service. Is there anything else that we can do to make our experience great today?