https://18fservicecenter.crm.dynamics.com/main.aspx?appid=3a2b7a43-1a0a-ef11-9f8a-00224805c3f6&pagetype=entityrecord&etn=msdyn_ocliveworkitem&id=2E894459-D47E-49CA-8F63-3FC9D0C82607&formid=136b3800-234b-420c-9d8a-458b61cb2263


Thank you for calling Harry and David, my name is Enrique. How may I assist you today?

-----

Sure, I'll be more than happy to assist you changing the label message of your order.
But first, may I ask if this phone number is associated with your order?

----

Yes sure, Thank you.

----

Thank you for providing your order number. One moment please while I'm pulling up your order.

----

I already pull up your order. May I confirm if I am speaking with Denisse?

----

Thank you for confirming that, Daniel. Can you please verify your billing address?

----
Thank you for verifying that information Daniel. Just to verify your order is The Pears, Apples and Cheese Gift. And recipient is Chris, also it will be delivered in 47 W 13th St New York, NY 10011 Is that correct?

----

Great can you provide your new message so I can put that on your label message.
-----

Thank you so much for providing that, one moment please while I'm processing your request.

----(10secs)

Hello Daniel, I would like to inform you that I already put the label message you want on your order (MESSAGE). Did I resolve your concern today?

----

AS A THANK YOU FOR CALLING US TODAY, WE HAVE OUR GOURMET TREASURE CHEST A KEEPSAKE FILLED WITH PREMIUM SNACKS AND TREATS TO DELIGHT ANY OCCASION From 89.99 Down to 53.99 WOULD YOU LIKE THAT TODAY?

----

Is there anything else I can help you today?

----

Thank you for having a business with Harry and David it's a pleasure speaking with you today. Have a wonderful day. Bye for now Daniel

Thank you for having a business with Harry and David it's a pleasure speaking with you today, if any problem or issue please dont hesitate to call, thank you for you trust i appreciate you business today,, Thank you Daniel have a wonderful day.