Thanks for waiting patiently. 
I have verified all the charges in your account and was able to see here that the amount that is billed to you for this month $$$$. 

This is due to following charges:    

Line: Equipment: Total plan charge/s: $$$$    
Line: Equipment: Amount: $$$$  
Total equipment charge/s: $$$$     
One Time charge: Late fee for invoice due on Date 00/2023. Amount:  
Total one time charge/s: $$$$    

Would you mind telling me which of these charges are you not aware of?


BILL BREAKDOWN 

I can see in here that your estimated monthly charges on the account will be at $

Here's the breakdown of charges

Rate plan for (     ) lines with auto pay $
Device Installment plan $

Total $

EXAMPLE SCENARIO: PAYMENT ARRANGEMENT

Account is Active
Account Type: Special/Employee
Tenure: 10 mo,23rd
Due date: 01/01/2024
Close date: 8th
MRC: $242.80
Rate Plan: Go5g plus
Total Lines: 6 ( 4 Voice line, 2 watch line)
Cx have employee discount for total of $202.50
 
Balance in full: $702.47
Total Past Due: $457.21 (30 days)
Current charges: $245.26
Minimum Payment: $0.00
 
Active Payment Arrangement:
Creation Date: 12/17/2023
Amount remaining: $457.21
1 installment - 12/30/2023 $457.21  pending Visa Card
 
Payment Arrangement History:
12/17/2023 - $386.56 Failed
12/04/2023 - $385.84 Failed
11/15/2023 - $405.12 Failed
11/06/2023 - $405.12 Deleted
 
Billed Charges:
Bill Cycle 12/08/2023-01/01/2024
Cx is being Charge for Restore fees for $141.30
Cx is being charged for late fee for $2.46
 
Payment History:
12/17 $69.93
12/04 $335.19
11/06 $152.73
11/25 $160.00
 
Memo History:
12/17/2023 - Account got restored when the customer created a payment arrangement. 
12/27/2023 - Account got suspended due to failed payment arrangement. 
11/01/2023 - Account got restored when the customer created a payment arrangement after paying the minimum amount of $69.93
11/01/2023 - Account got suspended when the payment arrangement failed.
 
No NBA Available