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Duane Reed, 15 May. 2024 , 06:41am [Image]

Duane Reed, 15 May. 2024 , 06:41am I just was wondering why wouldn't I take up on an offer from my isp and also get 15 dollars a month off my current internet plan?

T-Mobile, 15 May. 2024 , 06:41am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 15 May. 2024 , 06:41am Let’s work on your request. [Read]

T-Mobile, 15 May. 2024 , 06:41am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Duane Reed, 15 May. 2024 , 06:42am Hi, I just was wondering why wouldn't I take up on an offer from my isp and also get 15 dollars a month off my current internet plan?

Duane Reed, 15 May. 2024 , 06:42am [Image]

Duane Reed, 15 May. 2024 , 06:43am I am asking because I would hate to leave after all these years but that is a big difference on price

Nikkaeunice, 15 May. 2024 , 06:43am Hi there Duane! This is Eunice from T-Mobile. I understand that you are contacting regarding your plan, let’s work on this together. Just to make sure we are on the same side, you are wanting to have that kind of plan correct? [Read]

Duane Reed, 15 May. 2024 , 06:45am I was just wondering if you can come down on my plan I have right now and I can be happy and save without looking elsewhere as I like TMobile

Duane Reed, 15 May. 2024 , 06:46am I still want the plan I have as I have been burned adjusting to other plans in the past at other places

Duane Reed, 15 May. 2024 , 06:47am I am happy with what I have but the savings is big with isp and my phones are accepted unlocked

Duane Reed, 15 May. 2024 , 06:47am I checked

Duane Reed, 15 May. 2024 , 06:48am I am basically trying my best to stay with TMobile as I hate to fix something that isn't broke but it is also hard economic times unfortunately

Nikkaeunice, 15 May. 2024 , 06:49am I understand and we are so happy that you are considering staying with us despite wanting a lower plan. We appreciate you so much for that, please allow me to check on the options that we have here for you. Please do bear with me Duane [Read]

Duane Reed, 15 May. 2024 , 06:50am Ok

[Privately] Reginaklein, 15 May. 2024 , 06:53am https://c2.t-mobile.com/plans-features/essentials-saver-plan [Sent]

Nikkaeunice, 15 May. 2024 , 06:54am Thank you so much for your patience, I am still looking into this, and I have reached out with my team for this, please bear with me. [Read]

Duane Reed, 15 May. 2024 , 06:54am Sure

Nikkaeunice, 15 May. 2024 , 06:58am Thank you so much for your patience, I have tried coordinating with my team and here is what we can offer you, we can change your plan into essential saver, it will be $80 for 2 lines with auto pay, it will lessen down your bill for $10 dollar more.

Also I have checked your screenshot and I can see here that you can definitely have those plan also that involves converting to postpaid to prepaid. [Read]

[Privately] Reginaklein, 15 May. 2024 , 06:58am provide the suggested plan and the Monthly bill if the plan would be applied [Sent]

Duane Reed, 15 May. 2024 , 07:00am Let me think it over as I really would want to keep my plan now and I understand if you don't have much play in the pricing. Was worth asking though

Duane Reed, 15 May. 2024 , 07:00am Thanks for checking into it

Nikkaeunice, 15 May. 2024 , 07:00am We don't really want to lose you since we value you here for being with us 18 years, it is hard to find such a loyal customer like you that would still like to stay and tries to find an option. [Read]

Duane Reed, 15 May. 2024 , 07:01am Thanks

Duane Reed, 15 May. 2024 , 07:02am I will hold off and look at that option as I am a long time customer with my isp also. May be something I don't want but worth looking into

Duane Reed, 15 May. 2024 , 07:02am Thanx again

Nikkaeunice, 15 May. 2024 , 07:04am I appreciate you for being a great customer, and I do apologize if this is the best plan I can offer. Although Essential Saver is also almost the same as the plan you currently have.

We also have options such as plans with 55+, First responder, Military. Those types of verification to get a discount. [Read]

Duane Reed, 15 May. 2024 , 07:04am A family member has his mobile through his isp and it is very cheap and I asked yeah but what about the traveling service and he said it is through the Verizon network there

Duane Reed, 15 May. 2024 , 07:04am I just turned 55

Duane Reed, 15 May. 2024 , 07:05am No military though

Nikkaeunice, 15 May. 2024 , 07:06am Oh I see it seems that you are being introduced with some plans as well. That's great to hear you actually qualify our Essentials Choice 55 plan, it is only $60 with auto pay and $70 regulary. [Read]

Duane Reed, 15 May. 2024 , 07:08am That would be more than I already pay as I have two phones or is it 60 for both phones on the plan?

Nikkaeunice, 15 May. 2024 , 07:08am Oh it is for both lines, I do apologize for not including that in the statement above. [Read]

Duane Reed, 15 May. 2024 , 07:09am No problem

Nikkaeunice, 15 May. 2024 , 07:09am Thank you for understanding~ [Read]

Duane Reed, 15 May. 2024 , 07:10am Can you discount my current bill per month and we change nothing I just hate to switch out as I like the plan

Duane Reed, 15 May. 2024 , 07:11am We aren't using it up very much but I like to not have to worry and also like the service there with my travel

Duane Reed, 15 May. 2024 , 07:11am Not using up much data I should say

Duane Reed, 15 May. 2024 , 07:12am I will just look into my isp and nay decide it isn't the way to go anyways. But will look though.

Duane Reed, 15 May. 2024 , 07:12am Thanks again Eunice

Nikkaeunice, 15 May. 2024 , 07:13am I understand that you wanted to have the discount, although this is better that the discount since this plan is the same as your current plan but just have a discount since it is specialized for 55+ also you can have a Scam Shield protection for this line. [Read]

Duane Reed, 15 May. 2024 , 07:14am At 60 per line?

Nikkaeunice, 15 May. 2024 , 07:14am Oh it is $60 per 2 lines [Read]

Duane Reed, 15 May. 2024 , 07:14am 60 for both phone lines would be great

Nikkaeunice, 15 May. 2024 , 07:15am Yes that is correct! [Read]

Duane Reed, 15 May. 2024 , 07:15am So would be 120?

Duane Reed, 15 May. 2024 , 07:15am Or 60 bottom line

Duane Reed, 15 May. 2024 , 07:15am My and my wife's phone for 60

Duane Reed, 15 May. 2024 , 07:16am Sorry about my confusion

Nikkaeunice, 15 May. 2024 , 07:17am Yes that is absolutely correct $60 for 2 lines with auto pay. No worries, I think this is due to me not involving it on my first statement. I do apologize for that. [Read]

Duane Reed, 15 May. 2024 , 07:17am No problem so the plan pretty much is the same but what is different?

Duane Reed, 15 May. 2024 , 07:18am Sounding good

Duane Reed, 15 May. 2024 , 07:18am Difference lol

Duane Reed, 15 May. 2024 , 07:18am Sorry thought I misspelled but didn't lol

Duane Reed, 15 May. 2024 , 07:19am There has to be something not in the plan right that I have presently

Nikkaeunice, 15 May. 2024 , 07:20am Thank you for understanding, and the only difference would be it is discounted since it is for 55+ although allow me to look further into the details more for you. Also it is okay, please allow me to check on this. [Read]

Duane Reed, 15 May. 2024 , 07:20am Please do thanx

Nikkaeunice, 15 May. 2024 , 07:24am Thank you so much for your patience! [Read]

Duane Reed, 15 May. 2024 , 07:25am Sure

Nikkaeunice, 15 May. 2024 , 07:27am Upon checking here carefully, and checking with my team as well, they have the same features although Essential Choice 55 have a Scam Shield while Essential Saver does not. All we need to do is to verify that you are on 55+ already so we can apply this plan for you. [Read]

Duane Reed, 15 May. 2024 , 07:27am Sure May 5th 1969

Nikkaeunice, 15 May. 2024 , 07:30am Oh that's great! You recently did just have your Birthday, belated Happy Birthday to you~! [Read]

Duane Reed, 15 May. 2024 , 07:31am Thanx

Nikkaeunice, 15 May. 2024 , 07:31am Also we will need your ID, you can just send us a picture and we can try and verify it here on our end, before we proceed with you like to change your plan today or in your close date? [Read]

Duane Reed, 15 May. 2024 , 07:32am Today will go get my drivers license

Nikkaeunice, 15 May. 2024 , 07:33am Awesome! Please do let me know once you have it so we can process it. [Read]

Duane Reed, 15 May. 2024 , 07:34am Ok

Duane Reed, 15 May. 2024 , 07:35am [Image]

Duane Reed, 15 May. 2024 , 07:35am Sent

Nikkaeunice, 15 May. 2024 , 07:36am Thank you so much for that! Duane, please allow me to have a look on this then I will send a request so we can verify. [Read]

Duane Reed, 15 May. 2024 , 07:36am Ok

Nikkaeunice, 15 May. 2024 , 07:39am Thank you so much for your patience once again! [Read]

Duane Reed, 15 May. 2024 , 07:39am No problem

[Privately] Maverickjoshua, 15 May. 2024 , 07:40am Manually verified the 55+ [Sent]

Nikkaeunice, 15 May. 2024 , 07:42am We have the ID for 55+ verified now and we will change your plan today but we will have it reflected on the 8th next month so that you can avoid any prorated charge, as for your bill for this month now worries we can got you covered and we will be applying a credit of $30 for the difference of your plan to you future plan, how does that sounds? [Read]

Duane Reed, 15 May. 2024 , 07:43am Yes thank you so how much per month will it be then?

Nikkaeunice, 15 May. 2024 , 07:44am I will look into it for you now! Please allow me to process the change of plan. Thank you~ [Read]

Duane Reed, 15 May. 2024 , 07:44am Ok

Nikkaeunice, 15 May. 2024 , 07:48am Thank you so much for your patience! I have successfully changes the plan and it will take effect after your close date. Also your estimated monthly bill will be around $66 [Read]

Duane Reed, 15 May. 2024 , 07:48am Great

Duane Reed, 15 May. 2024 , 07:48am Thanks Eunice

Nikkaeunice, 15 May. 2024 , 07:49am I am glad that I was able to help you out Duane. Also to further help you out more for being a great valued customer for 18 years we are going to credit the $30 now, please stay connected while I make the changes for you. [Read]

Duane Reed, 15 May. 2024 , 07:50am You are awesome

Nikkaeunice, 15 May. 2024 , 07:53am It makes me so happy to hear that~! This is the best that we can do for you for wanting to stay with us, I am just glad that you are not leaving anymore. I have applied the credit now, can you kindly check if it is visible in your end? [Read]

Duane Reed, 15 May. 2024 , 07:54am Will look

Duane Reed, 15 May. 2024 , 07:55am It is still saying 98.68

Nikkaeunice, 15 May. 2024 , 07:55am Thank you for clearing that up, can you try refreshing your app? [Read]

Duane Reed, 15 May. 2024 , 07:55am Ok

Nikkaeunice, 15 May. 2024 , 07:56am Thank you so much! Please do let me know once you are able to see it. [Read]

Duane Reed, 15 May. 2024 , 07:56am [Image]

Duane Reed, 15 May. 2024 , 07:57am [Image]

Duane Reed, 15 May. 2024 , 07:57am Does show this though

Duane Reed, 15 May. 2024 , 07:58am But still 98.68

Nikkaeunice, 15 May. 2024 , 07:58am Great! Thank you so much for the screenshot, I have confirmed here on my end that it is already $68.68, there must be a delay with the changes for the credit would you like to try opening your account on the website to check? [Read]

Duane Reed, 15 May. 2024 , 07:59am Good thanx so much maybe I have to sign out and back in to see I just didn't want to lose our contact

Duane Reed, 15 May. 2024 , 07:59am I trust that it will come through I appreciate it

Duane Reed, 15 May. 2024 , 08:00am Helps so much

Nikkaeunice, 15 May. 2024 , 08:00am I am so glad that you put your trust in me, no worries I can assure you that we have the credit applied in your account already. [Read]

Duane Reed, 15 May. 2024 , 08:00am I trust you lol

Duane Reed, 15 May. 2024 , 08:01am Thank you so much

Nikkaeunice, 15 May. 2024 , 08:02am Hehe, thank you so much Duane it is an honor. May I know if there are other concern that you would like me to address? [Read]

Duane Reed, 15 May. 2024 , 08:02am Have a good evening Eunice and will give you a good survey if sent

Duane Reed, 15 May. 2024 , 08:02am No more you did plenty

Duane Reed, 15 May. 2024 , 08:03am Gonna end the chat is it OK now? Have a good evening

Nikkaeunice, 15 May. 2024 , 08:03am Oh that would be absolutely amazing! Thank you so much, even if you are not sent a survey your compliments are enough for me. I am glad to help you out on this Duane. Have a great evening~! [Read]

Nikkaeunice, 15 May. 2024 , 08:04am Sure! Thank you so much! [Read]

Duane Reed, 15 May. 2024 , 08:04am You're great