EMPATHY ( Make them understand - We do not handle )

I am as eager as you are to have this issue resolved. Please trust that if I can process your request on my end, I would do it in a heartbeat. However, I am hoping you would understand that the system will not allow me to proceed.

It is my sincere intention to be of help to you. I am sorry for the limited access we have here in our end. We are still committed in assisting you with any way we can here via chat. I want to make sure that we have covered everything, do you have other concern that we can work on together?

I am on your side and you know what, I did every possible way to give you the resolution you desire on this, sadly, I really hate to say this, but I am unable to grant you the resolution you are asking and I really felt bad about it. I do hope though that you have felt my most sincere intention to help you on this. Please do understand that we do here at Customer Care do have limitations too.

I know it feels terrible to have the same issue going over and over again and I am very sorry for the inconvenience,

I know something happened along the way, but I am more than eager to get things straighten out here.

I assure you that your experience doesn't represent how we want our customers treated. Our goal is to provide the best service. Rest assured that what information I will be providing is correct and exact, and I will be providing a supporting document which is available on our website if able