A11. Order status

I'm excited as you to received the device. No worries, I'll be more than willing to help you confirm the order status.

I'm excited as you to receive the new device. For the order number Xxxxxxx. Great news! I could see here that the order was shipped and here's the tracking number: xxxxxx
You can also track the order using this link:
It means that you’ll be able to receive the device within (1-2) business days since the package were already been transferred to courier and it means that you could receive the device in the next few days. Just let me know if you have any clarification with this.
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Backorder 
I really appreciate you waiting in line, xxxxx! As per checking, I could see here that the order has not yet been shipped. But no worries since the order is already confirmed all you need to do is to wait for the shipment.
I can see here that estimated ship date for your device is between (xxxxxx). These phones have been incredibly popular as of the moment! Your order is our priority and we've been working hard to ship your phone ASAP. At this point though, we are awaiting more shipments from the manufacturer.
You'll be notified via text/email for status and tracking number as soon as shipment is initiated. You can definitely use the T-Mobile app to track the order status. All you need to do is to log in with the app and scroll to and tap Track shipment to get the latest update on the location of the package. Or simply use this link: https://www.t-mobile.com/support/account/buy-a-t-mobile-device?cmpid=hw_send 


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order onhold
I'm excited as you to received the device. As per checking, the system tried to process the order however the card was declined reason why the order is currently on Hold. No worries, we can definitely help you update the payment method. May I ask if you can fill up the secure form please?