SPIELS

TEMP CHECK

I was able to do account assessment and everything is in good shape. I hope you're enjoying your T-Mobile services.

To ensure that I didn't miss anything, is there anything else I can help you with today?

I would love to make sure we got everything while I am still here, may I please know if there's anything else I can help you with?

I'd like to make sure we've covered everything while I'm still here. Is there anything else I can assist you with?

Please let me know if you have further questions or clarifications on this?

May I please know if there's anything else I can do to make your day better aside from this?

If it's okay to ask, may I know if we did take care of your reasons for reaching out today completely?

Is there anything I can do to make your experience with us better today?

Hello, ! Thank you for your patience. This is Maricris, from T-Mobile messaging. How can I help you?

Call Thank you so much for taking my call. Could you please let me know how the conversation went afterward?

By the way I just want to ensure that everything is taken care of and that you're completely satisfied with our service. Is there anything else you'd like assistance with or any other concerns we can help address today?

By the way before I let you go, I would also like to take this privilege to ask, how is your overall experience with T-Mobile so far and if there would be anything else that we can make you feel satisfied with our service?

Closing Awesome! So happy we were able to help. Have a great rest of your day!

Anytime! It has been a pleasure to assist you with ---. Thank you for your patience throughout the process.

Here in T-Mobile we really care about your experience.

Since we are all set, I will let you go back on your day.

I hope that with the kind of experience and service that I've provided you today, you will continue to upright your T-Mobile experience everywhere positively. Can I say that with confidence?

Unauthenticated

We would really love to help you here, apparently we need to have a visibility of your account information if you weren't able to authenticate your account. No worries, we can still help you with your concerns by contacting our team via 611 or this hotline 1-800-937-8997. They will ask you some question to verify the account so that they can further assist you regarding your concern.

No worries, we can ask assistance from our Customer Care over the phone. They have a different verification process to access your account online once you reached them. Please feel free to call our phone reps at 611 or call them at 1-8.00-937-8997.

I would love to assist you more but we can only access accounts based on the line you used to logged in here on messaging. No worries, this can be cleared and we just need assistance from our Customer Care over the phone to fully verify and access your other account.

REQUEST FOR CANCELLATION/CREDIT NTID: Mareval33 Name: Maricris Arevalo Coach: TL Amiel BAN: Chat ID: Amount (C&A) / # of lines (Cancel):
Reason:

PQR

Chat ID: Initial concern: Resolution: