Dispute ID: 10350449
Dispute Type: Unauthorized transaction / Reg-E
DND: 2023-06-02
Card was in Possession
Card Present (EMV Chip)
MOTO Blank Entry Mode 05
Case Decision: 
VROL Case#: 

CH Filed 1 Unauthorized Transaction amounting to $303.00
No merchant credit. No claim cancellation.						

Overall Investigations;	

2542197361	2023-06-01	$303.00	5001 ESTES PARKWAY, LONGVIEW, TXUS	033911
2023-06-01 03:37:52	
2023-06-01 03:37:52	

* Diisputed transaction is an EMV card present entry mode 05 moto/ eci blank, Card Service Code 201, Terminal Entry Capability 5
* Disputed transaction from (ATM Withdrawal) is PIN based however no PIN change nor PIN failed attempts captured related to the dispute.
* Manual funding observed before the AUTH
* CH has a prior history, hence, the merchant, velocity, and dollar amount are all normal
* With freezing and unfreezing observed within the UT timeline
* No spending pattern observed
* No PII change, No ATO hallmarks
* No fraud alert captured
* No response/deny codes observed within the UT timeline related to the disputed merchant
* No cash in/ cash out observed within the UT timeline

Internal Note: Unable to edit DND due to no option.