How to Read a Previous CSI

How to Read a Previous CSI these are all CSI that have been attached to the order. the red color on the sequenece that indicates a FULL vredit / SP has been issued on the CSI

-u can view the problem descriptions, the status, date created, date closed, who opened and closed the CSI and any credits.

-sometimes, the agent who opened the CSI is not the same agent who closes it. u should review all order notes before taking action. (CSI CLOSED BY)

-if an action requires manager approval, their ID will be listed here. for examle, using a manager override is a suggested resoluion available for all CSI types. this option should be used sparingly and only when going above and beyond standard guidelined. detailed guidance on when to use this will be covered later in course. (MANAGER ID)

-if u click on the envelope icon, u can view the CSI and see more CSI details. (RESOLUTIONS).