OPENING

OPENING SPIEL

Customer just says hi, no issue stated:

Hi XXX, This is Ja from T-Mobile, how may I help you?

Customer with a Problem:

Hi XXX, this is Ja from T-Mobile, I'm here to help. Let's partner together to get this resolved.

Customer with a basic Inquiry:

Hi XXX, this is Ja from T-Mobile, I'm happy to help take care of XXXX for you. (move forward statement)

Long hold opening:

Hi, ! This is Ja from T-Mobile. I'm here to help. We appreciate your patience in waiting to be connected. Let's partner together to get this resolved.

Unknown User:

Hi! I’m Ja. Glad you chose to chat with us today at T-Mobile. Who do I have the pleasure of speaking with so I can address you properly?

ASSUMPTIVE CLOSING

While I got you here, may I know if there is anything else I can help you with aside from this? I want to make sure to provide you all the help needed and give you the best here in T-Mobile.

TEMP CHECK

If you still have time, I would also like to take this privilege to ask, how is your overall experience with T-Mobile so far and if did we take care of your reasons for reaching out today completely?

CLOSING SPIEL

Customer Issue resolved:

Awesome! So happy we were able to help. Have a great rest of your day!

We are happy here at T-Mobile that we are able to ___ . Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you and take care always! 😊

Manually close the conversation.

As a token of appreciation for choosing T-Mobile, you can download our T-Mobile Tuesday app onto your device. Win prizes and get some discounts and vouchers you can get every Tuesday of the week! You can use this link down below to check more about it.

https://www.t-mobile.com/offers/t-mobile-tuesdays

to make amends about what happened, let me get the $15 credited on your bill as a one-time courtesy. Though moving forward, your bill will be $315 as the autopay can only cover up to 8 lines. Alternatively, would you also like me to check more affordable plans that you can take advantage of so you can lower down your bill?

I see you are engaged in something important right now. Life can’t wait but we can! And just to recap, ___ If you have any more questions/inquiries, don't hesitate to chat us back again. Have a great rest of your day!