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dami concern pero good chat

N/A, 09 Feb. 2025 , 06:00am Welcome Michelle [Sent]

Michelle Harrison, 09 Feb. 2025 , 06:00am I'm trying to get some help with 4 lines 2 I want a disconnect that hasn't been used in over a year and 1 should have been disconnected when I told you all that the phone was stolen and that line number is 2252840492 and the other number is 2254108146 both lines are nothing now on my 2 watch phone lines they aren't working as well never get calls and are now stuck on emergency calls only. The numbers to them are 2253712233 and 2253771779 if I don't need either of the lines for the watch and only works when I connect to phone then I would rather have them disconnected also and have my bill go down . I only have 2 main lines for the phones and 2 lines for the 2 watches and my bi is still over $300 a month

T-Mobile, 09 Feb. 2025 , 06:00am Hi there! You’re now chatting with T-Mobile’s Virtual Assistant on a transcribed line. Learn more at https://t-mo.co/privacy. [Read]

T-Mobile, 09 Feb. 2025 , 06:00am Thanks! A live representative will be with you shortly. [Read]

Info [Automated], 09 Feb. 2025 , 06:00am Wait times are longer than normal, a representative will be assigned as soon as they are available. [Read]

Ericajoy, 09 Feb. 2025 , 06:06am Hello, Michelle. I’m Erica and I'll be assisting you today. Looks like you have some questions about your phone lines. I can help with that. [Read]

Michelle Harrison, 09 Feb. 2025 , 06:06am Thank you

Michelle Harrison, 09 Feb. 2025 , 06:07am Do you need the lines again?

Ericajoy, 09 Feb. 2025 , 06:07am No worries. I'll assist you here. I'll pull up the account to check the details. [Read]

Michelle Harrison, 09 Feb. 2025 , 06:07am K

Ericajoy, 09 Feb. 2025 , 06:08am I am able to see the previous message you sent so I'm taking note of that. One moment please. [Read]

Michelle Harrison, 09 Feb. 2025 , 06:08am Ok thank you

Ericajoy, 09 Feb. 2025 , 06:09am Very much welcome. Let's work on it one by one. You mentioned that you want to disconnect some lines. May I know which lines? [Read]

Michelle Harrison, 09 Feb. 2025 , 06:09am Ok the first number is 2254108146 don't know why we have it it's never been used

Michelle Harrison, 09 Feb. 2025 , 06:10am Thr 2nd number should have been disconnected when I reported the phone stolen and no longer needed the lines my other some paid the phone off already that number is 2252840491

Ericajoy, 09 Feb. 2025 , 06:12am Got it, Michelle. Thank you for confirming the lines. [Read]

Michelle Harrison, 09 Feb. 2025 , 06:12am Not a problem

Ericajoy, 09 Feb. 2025 , 06:13am I do see the lines here, the 0491 is currently suspended. If I may ask, is there anyone from your family or friends that may use these lines instead? [Read]

Michelle Harrison, 09 Feb. 2025 , 06:13am No mamme just myself and my son Jordan just the two phones we have been having since we started with you all

Michelle Harrison, 09 Feb. 2025 , 06:15am I had added a line aciuple of years ago with the iPhone but my other son stolen the phone and didn't want to pay his share are the phone and I goofed and canceled the insurance then reported it stolen so my older son paid it off

Michelle Harrison, 09 Feb. 2025 , 06:15am Other than that no one else has been on the account.

Ericajoy, 09 Feb. 2025 , 06:17am I understand your request on this. I'll just further review the account regarding your request so that everything is set accordingly. Please bear with me. [Read]

Michelle Harrison, 09 Feb. 2025 , 06:17am No problem take your time sweetie

Ericajoy, 09 Feb. 2025 , 06:21am Thanks for your patience, Michelle. Upon reviewing your account, the line 0491 is receiving a line discount so you are only paying for $5 only instead of the regular line charges of $30. [Read]

Ericajoy, 09 Feb. 2025 , 06:24am I just want to let you know so you are aware of the discounts that you are receiving. You can offer this line to friends and have them pay regular charges when they join your account. We can also explore options on how to lower the overall bill. [Read]

Michelle Harrison, 09 Feb. 2025 , 06:25am Ok so I'll keep that one, the other one i do want disconnected that one isn't being used

Michelle Harrison, 09 Feb. 2025 , 06:27am The 2 watch lines aren't working either they have been like this for months now and the watches are both stuck on emergency calls only and only work when they are connected to the phones is there any way we can do something about that? If I don't need the 2 watch lines that don't receive calls at all unless connected to the phones

Ericajoy, 09 Feb. 2025 , 06:28am Got it. Just to make sure, we will keep the line 0491, correct? [Read]

Ericajoy, 09 Feb. 2025 , 06:30am For the watch lines, we can proceed to troubleshoot it to try and resolve the issue. [Read]

Michelle Harrison, 09 Feb. 2025 , 06:30am No we are keeping the 8146 the 0491 is being disconnected

Ericajoy, 09 Feb. 2025 , 06:33am Just to clarify, you mentioned that the line 8146 is the unused line and the line 0491 has the $5 charges only. [Read]

Michelle Harrison, 09 Feb. 2025 , 06:34am Ok we will keep the $5 line and disconnect the other one my bad

Ericajoy, 09 Feb. 2025 , 06:37am Yes, thanks for letting me confirm. [Read]

Ericajoy, 09 Feb. 2025 , 06:38am That is noted. For the watch lines, let's try to troubleshoot it today. Shall we proceed? [Read]

Michelle Harrison, 09 Feb. 2025 , 06:38am Sure thing

Ericajoy, 09 Feb. 2025 , 06:41am Okie dokie. Thanks for your cooperation. [Read]

Michelle Harrison, 09 Feb. 2025 , 06:42am Anytime just trying to get this bill down and the watches fixed

Ericajoy, 09 Feb. 2025 , 06:42am To start kindly make sure the watches and connected phones have the latest software updates installed. Are both phones and watches are updated? [Read]

Michelle Harrison, 09 Feb. 2025 , 06:43am Yes mamma every time we have one we do our updates

Michelle Harrison, 09 Feb. 2025 , 06:44am Just did an update about a week ago on phones

Ericajoy, 09 Feb. 2025 , 06:44am That's great. Also, I noticed that your account is not on Autopay. If you set it up, you'll receive $5 discount per line. [Read]

Ericajoy, 09 Feb. 2025 , 06:45am Here are the steps on how to set up Autopay on your end:

Ericajoy, 09 Feb. 2025 , 06:45am I am now checking options for the watch lines. [Read]

Michelle Harrison, 09 Feb. 2025 , 06:46am My son pays the bill and doesn't like auto pay I thought of that already only because capital one had a problem I'm sure you heard acouple of weeks ago and his check was 3 days late which meant his bills at that time were late because of it..

Michelle Harrison, 09 Feb. 2025 , 06:46am Ok thank you so much

Michelle Harrison, 09 Feb. 2025 , 06:47am If I don't need the watch lines then I would rather just cancel them.

Michelle Harrison, 09 Feb. 2025 , 06:47am The one time I didn't have my phone and tried to use my watch phone that's how I found out that they were on emergency calls only. And I was locked out my house I was mad. Lol

Ericajoy, 09 Feb. 2025 , 06:50am Very much welcome, Michelle. [Read]

Ericajoy, 09 Feb. 2025 , 06:50am Oh my. What an experience. [Read]

Michelle Harrison, 09 Feb. 2025 , 06:50am It was for alot of people

Ericajoy, 09 Feb. 2025 , 06:53am Can we try this? I'll assist you with all the steps.

Reset from the Watch:

Michelle Harrison, 09 Feb. 2025 , 06:55am I just reset the watch it's now restarting

Michelle Harrison, 09 Feb. 2025 , 06:55am What do I do next?

Ericajoy, 09 Feb. 2025 , 06:57am Thank you. Let me know once it's done restarting. [Read]

Michelle Harrison, 09 Feb. 2025 , 06:58am Donr

Michelle Harrison, 09 Feb. 2025 , 06:58am The screen says galaxy watch (W7KF)

Michelle Harrison, 09 Feb. 2025 , 06:59am It also says get started in the galaxy wearable app

Ericajoy, 09 Feb. 2025 , 07:00am Got it. I appreciate the update. Let me set up your lines here on my end. [Read]

Michelle Harrison, 09 Feb. 2025 , 07:00am K

Michelle Harrison, 09 Feb. 2025 , 07:01am I'm doing my sons now I did forget about his

Ericajoy, 09 Feb. 2025 , 07:02am I'll send a one time PIN on your line 2916 to activate the eSIM. Kindly share here once received. [Read]

Ericajoy, 09 Feb. 2025 , 07:02am Oh, may I know what line did you restart the first watch so we can set it up first? [Read]

Michelle Harrison, 09 Feb. 2025 , 07:02am Here's the thing I don't know which is which line

Michelle Harrison, 09 Feb. 2025 , 07:04am His phone is resetting now

Michelle Harrison, 09 Feb. 2025 , 07:04am It's restarting now

Ericajoy, 09 Feb. 2025 , 07:05am No worries. I'll try to update the line 2233 since both watches have restarted. [Read]

Ericajoy, 09 Feb. 2025 , 07:05am I'll send the PIN now. [Read]

Michelle Harrison, 09 Feb. 2025 , 07:05am The 2233 I know is his number

Ericajoy, 09 Feb. 2025 , 07:06am Okie dokie. have you received the PIN? [Read]

Michelle Harrison, 09 Feb. 2025 , 07:06am 355148

Ericajoy, 09 Feb. 2025 , 07:08am Thanks. Seems like that one has expired. I'll send a new one instead. [Read]

Michelle Harrison, 09 Feb. 2025 , 07:08am K

Ericajoy, 09 Feb. 2025 , 07:08am Sent! [Read]

Michelle Harrison, 09 Feb. 2025 , 07:09am 823448

Ericajoy, 09 Feb. 2025 , 07:09am Got it. Thank you. [Read]

Michelle Harrison, 09 Feb. 2025 , 07:09am Welcome

Ericajoy, 09 Feb. 2025 , 07:11am Done with the line 2233. Can you check the services on the watch please? [Read]

Michelle Harrison, 09 Feb. 2025 , 07:12am He justessagws me and said that he's been seeing messages on the watch saying battery draining and over heating should he do a claim for a new watch

Michelle Harrison, 09 Feb. 2025 , 07:12am Sure can

Michelle Harrison, 09 Feb. 2025 , 07:13am Now his watch is stuck on language

Michelle Harrison, 09 Feb. 2025 , 07:13am I think his phone is messed up

Michelle Harrison, 09 Feb. 2025 , 07:13am Watch i mean

Ericajoy, 09 Feb. 2025 , 07:13am I appreciate you letting me know that his watch has battery draining issues. Let me check options for a claim also. [Read]

Michelle Harrison, 09 Feb. 2025 , 07:14am Thank you do much sorry I have so many problems today

Ericajoy, 09 Feb. 2025 , 07:15am No worries, Michelle. I do appreciate your kind understanding as we work on this, thank you for that and I am happy to help. [Read]

Ericajoy, 09 Feb. 2025 , 07:15am Good news. Both of the watch lines has protection plan. Shall I get the steps on how you can file a claim online? [Read]

Michelle Harrison, 09 Feb. 2025 , 07:15am Amd for my watch I would have to get out of the chat to go to my wearable app to start this one.

Michelle Harrison, 09 Feb. 2025 , 07:16am Sure that would be great

Ericajoy, 09 Feb. 2025 , 07:17am You need to file a claim on this link: https://mytmoclaim.com/ so that you can easily process your replacement. For more details about this, you can call at 1-866-866-6285 to get updates about your replacement. [Read]

Ericajoy, 09 Feb. 2025 , 07:18am Is your watch doing fine? I'll proceed with updating it here if yes. [Read]

Michelle Harrison, 09 Feb. 2025 , 07:18am Yes

Ericajoy, 09 Feb. 2025 , 07:19am Got it. One moment as I proceed here. [Read]

Michelle Harrison, 09 Feb. 2025 , 07:19am Soon as we are finished I'm going to my wearable app and start my process

Ericajoy, 09 Feb. 2025 , 07:23am Still working on it. [Read]

Michelle Harrison, 09 Feb. 2025 , 07:23am I donhave one question why is my bill so high if both of my phones/watches are paid for and we do pay insurance on both is that why it's so high? Because everyone else I'm hearing are paying way less..

Michelle Harrison, 09 Feb. 2025 , 07:23am Ok take your time. Then you can answer my question

Michelle Harrison, 09 Feb. 2025 , 07:24am And I would love to know which watch line is for which line so when I make the claim I know which one I'm doing

Ericajoy, 09 Feb. 2025 , 07:25am Yes, I'll check on your question also. To proceed with the update for your watch line, can I have your email?

I'll be sending a QR code that you can scan on the paired device. [Read]

Michelle Harrison, 09 Feb. 2025 , 07:26am Mrs.spongebob1@gmail.com

Ericajoy, 09 Feb. 2025 , 07:26am Sent! Are you able to receive it? [Read]

Michelle Harrison, 09 Feb. 2025 , 07:26am Cool thanks

Ericajoy, 09 Feb. 2025 , 07:26am Let me know once you're done scanning. [Read]

Michelle Harrison, 09 Feb. 2025 , 07:26am I should be haven't gotten yet

Michelle Harrison, 09 Feb. 2025 , 07:28am I got it on my government phone I'm getting ready to scan the code now on this phone

Ericajoy, 09 Feb. 2025 , 07:30am Alrighty. Kindly scan the QR on the phone where the watch is paired to. [Read]

Michelle Harrison, 09 Feb. 2025 , 07:31am Doing this now and setting up my watch

Michelle Harrison, 09 Feb. 2025 , 07:31am Thank you so much

Michelle Harrison, 09 Feb. 2025 , 07:32am I really hope this works and I will do the same when he gets his new watch in

Ericajoy, 09 Feb. 2025 , 07:35am Very much welcome. Checking on your bill now. [Read]

Michelle Harrison, 09 Feb. 2025 , 07:35am Thank you again you have been so kind and sweet with all this

Ericajoy, 09 Feb. 2025 , 07:37am For filing a claim, here is the pairing for the phone and watch.

Watch line 1679 is paired with phone line 2206.

Watch line 2233 is paired with phone line 2916. [Read]

Ericajoy, 09 Feb. 2025 , 07:37am I hope I’ve expressed my sincere commitment to helping you with this matter. [Read]

Ericajoy, 09 Feb. 2025 , 07:40am Working on the bill breakdown now. [Read]

Michelle Harrison, 09 Feb. 2025 , 07:42am Thank you sorry took so long I'm doing the watch and chatting with you

Michelle Harrison, 09 Feb. 2025 , 07:42am You have been amazing

Ericajoy, 09 Feb. 2025 , 07:46am Yay. Thanks for the kind words. Here is the bill breakdown that will be adjusted starting on the next bill:

Plan $140
Line 0491 $5
Line 2233 $26
Line 1679 $26
Line 2916 $76.17
Line 2206 $18
Total $291.17

I did not include the line 8146 s we are disconnecting it as per your request. [Read]

Ericajoy, 09 Feb. 2025 , 07:48am It has been lowered down by $30. May I know if you have questions on this? [Read]

Michelle Harrison, 09 Feb. 2025 , 07:52am Girl you have done great today and I'm so pleaded in your work and thank you so much my watch is all set up and done working well so far if I have any more problems I'll chat back later on but you did everything f I needed today.

Ericajoy, 09 Feb. 2025 , 07:53am I may have some clarifications with the discount for the line 0491. This has been discounted since the promotion is Buy One Voice Line, Get One Free (the $5 may be removed if you set your autopay and this line will be basically free).

I have checked this with my support just to make sure of the changes because I want you to be aware of the full details. If we cancel the line 8146, you will be paying regular line charges of $30. May I know how you would like to proceed? [Read]

Michelle Harrison, 09 Feb. 2025 , 07:57am Keep the $5 line and the other one disconnect I'll pay the $5 is that right

Ericajoy, 09 Feb. 2025 , 07:58am I appreciate you asking. [Read]

Michelle Harrison, 09 Feb. 2025 , 07:59am Ok i just read it again and if I have to keep the one line to get the other discounted then just disconnect both then

Ericajoy, 09 Feb. 2025 , 07:59am If you keep the line 0491 which is $5 now, it will be adjusted to become $30 if we cancel the line 8146 because they are paired for the promotion. [Read]

Ericajoy, 09 Feb. 2025 , 08:01am Got it, Michelle. [Read]

Michelle Harrison, 09 Feb. 2025 , 08:01am Can we cancel both then I don't need but the 2 lines for the phones i have now and not putting anyone else on the bill ever again not going through that again

Ericajoy, 09 Feb. 2025 , 08:01am Got you on this. Your request is noted. Shall I provide a new breakdown? [Read]

Michelle Harrison, 09 Feb. 2025 , 08:01am Yes please

Ericajoy, 09 Feb. 2025 , 08:02am Okie dokie. Give me a moment please. Also, thanks for letting me do a thorough review of the account just to be sure of the details. [Read]

Michelle Harrison, 09 Feb. 2025 , 08:03am Do your thing momma lol

Ericajoy, 09 Feb. 2025 , 08:06am Thanks for holding. This is the estimated bill for the next cycle. Also, the cancellation of the 2 lines will fully take effect on the close date of the cycle which is on the 13th. Moving forward, these lines will no longer appear on the bill.

Magenta Plan $140
Line 2233 $26
Line 1679 $26
Line 2916 $76.17
Line 2206 $18

Total $286.17 [Read]

Michelle Harrison, 09 Feb. 2025 , 08:07am Girl your amazing you saved me over $40 on my bill.i love ya lol you did greag

Michelle Harrison, 09 Feb. 2025 , 08:07am Great

Ericajoy, 09 Feb. 2025 , 08:08am I hope that with the kind of experience and service that I've provided you today, you will continue to remember your T-Mobile experience everywhere positively. To make sure that we get everything covered, is there anything else that I can help you with? [Read]

Michelle Harrison, 09 Feb. 2025 , 08:10am You have done it all for me that is everything my hun you helped me so much. And I do thank you this is why I love tmobile so much!! Your the greatest Erica you have a very blessed day and a great Saturday nite