Hi, good day. I’m calling because I received an order today, and the vase that came with the arrangement has noticeable scratches on it.


This was supposed to be an anniversary gift, and the scratches really ruined the presentation. I was honestly disappointed when I saw it.


I’d like to request a replacement, please — either a new vase or a full replacement of the arrangement, whichever you can provide.


Yes, my order number is 87456321.


I can send photos of the scratches if needed. Just let me know where I should upload or email them.


If possible, I’d appreciate having the replacement sent soon since this was meant for a special occasion.


Thank you. I appreciate your help. Is there anything else you need from me?


Alright, thank you for processing that. I’ll wait for the confirmation email.


That’s all for now. Thanks again for your assistance. Have a great day.