📓🏆PREPARATION FOR CERTIFICATION:

fiber plans: 100/100 - $20 $50 good for single with wfh set up, streaming and gaming 300/300 - $45 $70 good for 2-4 person with wfh set up, streaming and gaming GIG - $65 $90 good for family

IDAHO MONTANA OREGON WASHINGTON

BENEFITS: free installation ( less $90 ) browse and surf with symmetrical speed affordable no caps no contracts

IMPORTANT INFO!!- AARR- NOTE:!!!!!!!!

BEFORE MAKE ANY CHANGES WE NEED TO VERIFY THE ACCOUNT (SERVICE ADDRESS) INITIAL RESPONSE:

+USE THE CALLERS NAME

+ACKNOWLEDGE

+ASSURE

+REPEAT YOUR OWN NAME

+RECAP

+SURVEY :"After this call you will received an email regarding how I assisted you today"

• CLOSING SPIEL

cancellation of service

disconnection through moving out-

ask the new address-check if there is availability be proactive-offer that can be transfered.

upon checking there is available service with your new address and instead of disconnecting we can transfered it with the same plan you have..sounds good right?

if there is changes with the account dont forget to confirm the address.

if cx is asking for the pin

• advised that its encrypted on our end *you can check it on bill

Lifeline *provide the number

autopay

• more convenient
• less hassle

I can enroll you to paperless and vvan walk you through autopay

great interpersonal components *clear communication -looks and sounds knowlegeable *emotional intelligence pretend its happening also to you

MOVING OUT:

ask new add prospect (transferring ziply) availability verify $90 ( free install) you can bring your router with you and tech will take care of the rest sked it up to 3days between 8-12 and 1-5