MOVING FORWARD

Please tell me more about what exactly you are facing?

Could you give me a little more detail about what you needed to get done?

Could you share a bit more information with me so that I can figure this out for you?

It looks like [issue], is that right?

I would love to maximize the assistance that you can get. Let's make your time worth it. To ensure that we got everything covered for you, is there any other concern you'd like to address such as your bill, plan, network or overall experience with T-Mobile so far?