ADDRESS

Thank you for contacting us. I’d be happy to help, but since your shipping label is already created, the order is now being processed for pickup and can't be changed internally.

But here's what you can do, once the package leaves our warehouse, you will receive an automated email with your tracking number. At that point, you can contact the courier directly to request a reroute or address correction if they can.

If you don't have your package in hand 24–48 hours before your event, please reach out to us immediately so we can move your tickets to will call.

I see that you want to change the shipping address on your order. We'd love to help to change your shipping address on your order. Unfortunately, we cannot update your address on our end as the label in your order has been created. Please be informed that once the label is created, we can no longer make changes to the order. However, you can contact your courier to have your shipping address be updated on their end and have it rerouted to your preferred address. Before you contact the courier, you will first need to wait for your tracking number which you will provide to the courier for them to find your package.

Please note: You will receive an email with tracking information. Once your order leaves the warehouse.

If for any reason you do not receive your package 24-48 hours prior to the event, please contact us for further assistance.