Script Early Arrival

:Thank you for calling 1800 flowers.com, my name is Genie. How may I assist you today?

:I am sorry your gift arrived earlier than expected And I'll be happy to look into this for you.

:May I have your order number?

:Just to confirm, the order number is 343329043. Is this correct?

:I was able to pull up an order and to verify, may I have your name and recipient's name please?

:Thank you Samantha for verifying all the information needed, would you mind if I place this call on hold for a minute or two while I review your order.

:Thank you, please stay on the line.

:Thank you for patiently waiting Samantha. I have reviewed your order and the reason we delivered your order early because the delivery date on our system is on the 27th of December.

:I apologize about the confusion of the delivery date. Since your gift was delivered within the flex delivery window. This means your gift was scheduled to arrive any time before December 29th. Here's what I will do. I'll process a $15 savings pass to make things right.

:I completely understand your decision., how about I refund your shipping fee? How does that sound?

:Please give me a moment to process the refund and Savings pass.

:You're Welcome

:Samantha the savings pass will be emailed to samlloyd2162@gmail.com. Is that okay?

: I have processed the $15 savings pass which you will receive within a week via your email. I also processed the refund amounting to $20.98.

:You're welcome Samantha, and since your gift was delivered early, would you like us to call the recipient to apologize for what happened?

:Is there anything else I may assist you with?

:Thank you again for doing business with 1800 flowers.com. Have a nice day!

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