6165810791



4435703424
christmas tree
michelle saywell

working on cmon // csi was left open because the cust was not available and the prev agent sent an email instead. checked order notes, messages and replacement history. upon checking, this order was a replacement and the original order was already refunded. no further action needed. closing csi. assisted by sup id 6982


Dear Sarah,

We are reaching out through this email to update you regarding the status of your order. 

Please call us back as soon as possible at (866)521-8030 so we may resolve this completely. We apologize for any inconvenience this may have caused and look forward to hearing from you soon.

360127658 - DISPUTE

working on cmon // csi was left open because there is no servicing state. checked order notes, messages and replacement history. upon checking, this is a replacement order. this issue wasn't touched by anyone since nov. 27. called the customer and informed them about it. since it's too late to resolve the issue, offering redelivery seems no longer an option. asked the customer how would they like to proceed with this. customer wants a refund instead. will process the refund on the original order. closing csi. ***2nd touch assisted by sup id 7162

working on cmon // csi was left open because the previous agent can't change the delivery address. the order is already in transit so i called the customer to confirm about the incorrect delivery address. offered a replacement. the customer disconnected in the middle of the conversation. while processing, there are no product available to be offered. sending a detailed message to the customer's email address to reach out to us. closing csi. ***2nd touch. assisted by sup id 6982


working on cmon // csi was left open because the previous agent can't change the delivery address. the order is already in transit so i called the customer to confirm about the incorrect delivery address. offered a replacement. the customer disconnected in the middle of the converstation. while processing, there are no product available to be offered. sending an email about it to the customer. closing csi. ***2nd touch. assisted by sup id 6982