DISCONECTION

WITHOUT EDF As you are requesting to have all services disconnected, a 30-day notice applies and the disconnection of the services will be on 08/04/26.

NOTICE PERIOD Standard Without EDF As you are requesting to have all services disconnected, a 30-day notice applies and the disconnection of the services will be on 05/11/25. Since your account is still within contract, an estimated early termination fee of £11.26 will be applied from the disconnection date until the end of your contract.

With EDF As you are requesting to have all services disconnected, a 30-day notice applies and the disconnection of the services will be on 20/09/25. Since your account is still within contract, an estimated early termination fee of £XX will be applied from the disconnection date until the end of your contract.

As you are requesting to have all services disconnected, a 30-day notice applies and the disconnection of the services will be on 08/04/26 Since your account is still within contract, an early termination fee of £XX will be applied from the disconnection date until the end of your contract.

Your request has now been completed and just to summarise, your services will be disconnected on 30/04/26 and your next bill will be £30.38 which will be due on 13/04/26.

Your request has now been completed and just to summarise, your services will be disconnected on 06/11/25. Once your services are disconnected, a final bill will be produced which will be a credit of £38.46. It will be refunded to you within 45 days after the disconnection and will be back to your bank account.

Disconnection for Bundles Your request has now been completed and just to summarise, your services will be disconnected on 20/09/25 and your next bill will be £XX which will due on dd/mm/yy. Once your services are disconnected, a final bill will be produced which will be a credit of £XX. It will be refunded to you within 45 days after the disconnection and will be back to your bank account.

If may return

As a result of you closing your account with us, we will require your Virgin equipment back. We will send you our pre-paid packaging for you to return the Virgin Media equipment. Once the equipment is packaged up, please affix the returns label and take it to your local Collect+ point, you can enter your post code here to find your nearest point: https://www.yodel.co.uk/store-locator

If you do not return your equipment to us, you may be charged £130 for the replacement cost for all item not returned.

In case you didn’t receive the return kit in 10 days, kindly visit this link to request another one: https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack

All clear with this?

if no return

Just a quick reminder for your equipment, we kindly ask that you dispose of it in an environmentally friendly manner. You may locate your nearest recycling facility by visiting this link https://www.recyclenow.com/recycling-locator and entering your postcode, town, or city.

Alternatively, you may send us an SMS at 0753-305-1809, and our team will follow up with you. We’re available Monday to Friday from 7:00 AM to 11:00 PM, and Saturday to Sunday from 8:00 AM to 8:00 PM.

If you’re unable to dispose of the equipment yourself, we can send you free postage and packaging. Kindly return the equipment to us, and we’ll do it on your behalf.

To summarise, your services will be disconnected on 25/02/26. There is a pending payment of £38.79due on 12/03/26.

Once your services are disconnected, a final bill of £13.11due on 13/04/26 will be generated.

**MANDATORY

Additional script for Volt Bundles Disconection Just in case you have an O2 SIM connected to your media account with us, please be reminded that your O2 SIM will remain unchanged. If you would like to make any amendments, kindly contact O2 through https://www.o2.co.uk/contactus

When you leave Virgin Media you'll continue to have access to your email 📧 (if you have Virgin Media/NTL/Blueyonder email) for 90 days after you close your account. This should give you enough time to set up and switch to a new email address. Alright?

Just to let you know, if you do decide to contact a new provider and follow One Touch process your Virgin Media services will cease on the same day as your installation providing it is before the disconnection date that we've discussed today. This means you'll have no disruption of service or overlap billing. Do you have any questions?

You'll receive an email containing useful information regarding your disconnection request and next steps. For any queries or help you may need in the future, please visit virginmedia.com/help. ++++++++++++++++ Everything has been arranged for you now. Whilst we're still connected, is there anything else that I can assist you with? ++++++++++ We value your feedback, again my name is XX, please take a moment to complete our survey based on how I assisted you today. Take care XX. 👋