Idaho - Montana - Oregon - Washington
*OPENING SPIEL *IR - AARR *OBTAINING REQUIRED INFORMATION *RECAP AND RESOLUTION *FURTHER ASSISTANCE *RECAP *SURVEY/CLOSING SPIEL
verify the account 60 days minimum 270 days maximum
$39.99 for vacation
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it will appear on the next billing cycle
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must be on autopay/paperless
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need to settle the current balance (if not, we cannot put the account on vacation suspend)
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"I understand if you cannot settle the amount right now, you can give me the best date that you can settle the payment, we only have to make sure that there is no balance before the suspension date"
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the account will be automatically active, if not they can call us to activate the account (if the cx go back early -- advise them to call 48hrs before the chosen date of reactivation)