Ask for the item number(SKU) of the item na gusto ni cx for price adjustment, then pag nabigay na, check mo don sa order magkano amount, kunwari amount is 15.99 then punta ka sa website search mo don yung SKU number then check mo yung price if yung price is 10.99/ Go back sa active omni, click edit, go to SKU number then may pencil icon don tapos enter mo yung new price na nakita mo sa website. Price adjustments can be made within 14 days from the ship date of your online purchase. Sale price must be for the same style, color, and size as the product purchased. To receive a price adjustment, please have your order number, the item number for the product, the current selling price available on our website, and contact us.