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CNU250617471896 - STREET CLOSED CASE CNU250617470775 - WHEAT CNU250619495080 - GIRTOM DONE BOOKING RNU250620021383 CNU250620498471 - SMITH

RNU250620025287 CNU250620503574

Surname : YATES

Mobile Number : 07471161373

Post Code : KY7 6ZP

1st Line of Address : 9 Grosset Place, GLENROTHES, KY7 6ZP, GB

Email Address : thequeenofkids@hotmail.com

Model # : F4V310SNE.ASSQPUK

Serial # : 008PNXL0L226

DOP : 10/10/2020

Retailer : CURRYS

[Customer Issues] WASHER LEAKING FROM THE DOOR

Gasket doesn't have any visible damage. Cleaned the gasket. Putting on normal loads. No visible damage on the door and door lock. No noise. No error codes. No vibration. Issue persist.

No parking permit needed.

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: The customer is calling regarding a washing machine that is leaking water from the door seals, causing water to spill everywhere.

  2. Customer Request: The customer is seeking a repair appointment for the washing machine, as they have been without it for three days and are frustrated with the delay in service.

  3. Agent Solution: The agent confirmed the customer's warranty status and stated that they would raise the case with the warranty department for repair approval. The agent assured the customer that they would receive an SMS update once the repair was booked, and the engineer would contact them within two business days to schedule the repair.

  4. Resolution Acceptance: Yes. The customer accepted the proposed solution, although they expressed frustration about the time it would take to get the repair scheduled.

  5. Customer Pain Point: The customer is frustrated by the lack of communication regarding their repair request and the inconvenience of being without the washing machine for an extended period.

  6. Notable Comments: The customer mentioned they could get a new washing machine delivered the next day, indicating their urgency for a resolution. They also expressed dissatisfaction with the previous communication regarding the proof of purchase.

[Request] WARRANTY IS APPROVED WE WILL NEED TO BOOK THE UNIT

Good day, Ms. Girtom your repair has now been booked with:

ASC Name: JTM CONTRACTS UK LIMITED Job Reference Number: RNU250620021383

An engineer will contact you within 1-2 business days to set the appointment date and time. If your area requires a parking permit, please ensure you have one ready for the engineer before their visit.

If you have further query, please call us back at (IE) 01 686 9454 / (UK) 0344 847 5454 9:00 AM to 6:00 PM.

Kind regards,

Ann LG UK

LG Eletronics