Heather Welch, 19 Jul. 2022 , 11:04pm
Hello

T-Mobile, 19 Jul. 2022 , 11:04pm
Hi there! T-Mobile's Virtual Assistant here! 👋
[Received]

T-Mobile, 19 Jul. 2022 , 11:04pm
In a few words, what would you like to do today?
[Received]

Heather Welch, 19 Jul. 2022 , 11:04pm
Billing

T-Mobile, 19 Jul. 2022 , 11:04pm
Let’s work on your request.
[Received]

T-Mobile, 19 Jul. 2022 , 11:04pm
[Rich Content]
[Received]

Heather Welch, 19 Jul. 2022 , 11:05pm
Something else

Heather Welch, 19 Jul. 2022 , 11:05pm
I have a payment set up for tomorrow but I don’t get paid until Friday.

T-Mobile, 19 Jul. 2022 , 11:05pm
Transferring you to one of our live Experts who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy.
[Received]

Heather Welch, 19 Jul. 2022 , 11:07pm
Ok

Heather Welch, 19 Jul. 2022 , 11:09pm
Hello…..

Angelica, 19 Jul. 2022 , 11:11pm
Hi Heather ! I just got here your message and I appreciate your patience in staying online for us to get you a resolution. You've reached Angie.  
  
I appreciate you for being keen about your bill. Nothing to worry since you got me here on the chat I can definitely help you check on this one. May I just confirm that you will be able to settle your payment till Friday this week. Am I right?
[Received]

Heather Welch, 19 Jul. 2022 , 11:11pm
Correct. The past due amount

Heather Welch, 19 Jul. 2022 , 11:15pm
Are you there?

Angelica, 19 Jul. 2022 , 11:16pm
Yes I am, Heather! Thank you so much for confirming. Please do allow me a 3 minutes to fully check on this one for you
[Received]

Angelica, 19 Jul. 2022 , 11:16pm
😊
[Received]

Angelica, 19 Jul. 2022 , 11:21pm
Thank you so much for your all out patience with me, Heather! As per checking in here you do have an active payment arrangement. Nothing to worry as a one time courtesy, I will be giving you a 24-48 hours extension for you to be able to settle your balance. Sounds cool?
[Received]

Heather Welch, 19 Jul. 2022 , 11:21pm
Yes, thank you

Angelica, 19 Jul. 2022 , 11:22pm
Great! I hope you felt my sincerity in helping you today. My goal is to make sure that before we end this chat I put smile on your face and I want to make sure that I did not miss anything. Do you have any further issues I can help you with?
[Received]

Heather Welch, 19 Jul. 2022 , 11:22pm
Is there anything I need to do?

Angelica, 19 Jul. 2022 , 11:23pm
All you have to do is to settle the balance on the extended dates, Heather😊
[Received]

Heather Welch, 19 Jul. 2022 , 11:23pm
Ok great!

Angelica, 19 Jul. 2022 , 11:23pm
It’s my responsibility and mission to deliver an experience that you rave to your friends and family about! Based on your experience with me today, how willing would you be to recommend T-Mobile to your friends and family?
[Sent]

Angelica, 19 Jul. 2022 , 11:33pm
Thank you so much for chatting with me today once again, this is Angelica/Rep ID 6026957, your friendly T-Mobile expert. Thank you for stopping by here in Messaging! Have a good one!
[Sent]