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10=BREAK / 12=LUNCH / 3=BREAK ^^^^^^^^^^^^^^^^^^^^^^^^^^^^ LINKS#LINKS#LINKS#LINKS# Empathy Statements for customer service https://acxpa.com.au/empathy-statements-for-customer-service/ https://livehelpnow.net/blog/empathy-statements-in-customer-service/ ^^^^^^^^^^^^^^^^^^^^^^^^^^^^ TOOLS CBO= https://ui-prd-1.cbo.gwa.tu.nxbos.com OUI= https://ui-prd-1.oui.gwa.tu.nxbos.com/#/adjudication CCP= https://idp.transurban.com https://transurban-prod-saml.my.connect.aws/home https://d3veisoyltq40l.cloudfront.net/ccp.html ESTART= https://estart.concentrix.com ZIMBRA= https://zimbra-dr.concentrix.com/#1 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^ rvillegas@transurban.com F1r3x+!n6u15h3r

richard.villegas1@concentrix.com
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