IDLE CUSTOMERS

Whilst we're still connected, is there anything else that I can assist you with?

5 MINS

Just checking in if were still connected?

5 MINS

I’ve not heard from you in a while. Is everything okay?

5 MINS

I’ve not heard from you in a while. I will now process your request on your account

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It appears you have left this chat session as I have not received a response. For further assistance, please re-join chat at a more convenient time where we will be happy to help.

I will now end this chat session and please take a moment to complete our survey based on how I assisted you today. Have a great day. 👋

UNRESPONSIVE INTRO Hi X. It appears that you've left the session before we're able to discuss your query/request. Please be advised that I will now close the conversation. If you still need further assistance, feel free to message us back between 8AM to 10PM and we’ll be glad to assist you. Take care 👋

========CJM I am so sorry about this, Susan. Here’s the case number for your reference: C-231225613. I’m sorry to hear that the resolution did not meet your expectations. Please expect a call/email within 24 to 48 hours for the case. Whilst we're still connected, do you have other concerns that I can help you with?

===== DPA FAILED

Since you’ve reached the maximum number of attempts for security, and we are now unable to access the account. I highly suggest updating first your password thru My Virgin Media then contact us back again after 24 hours to further assist you with your concerns. Is there anything else I can help you with?

https: //portalapp.nac.sitel-world.net/sites/vmukwebchat/Lists/UMID/NewForm.aspx?Source=https%3A%2F%2Fportalapp%2Enac%2Esitel%2Dworld%2Enet%2Fsites%2Fvmukwebchat%2FLists%2FUMID%2FUMID%2520VIEW%2Easpx&RootFolder=

I’ve just said 2 Chiltington close bn2 8HD

404780

01434950

Whilst processing, I've seen offers that you might want to consider for moving. Here are the details:

For just a total of £35 per month (£30 for your media and £5 for O2 sim) on a new 24-month contract, you’ll enjoy 516 Mbps, great for your usage, along. Additionally, this package includes an 4GB O2 sim, making you eligible for our O2 Priority benefits, such as early access to concert tickets and exclusive freebies.

Whilst processing, I've seen offers that you might want to consider for moving. Here are the details: For just a total of £36 per month on an 24-month contract, you’ll enjoy 1130 Mbps, great for your usage, Let me know what you think.

003, 40-04-00, 51364030, Jason Michael Newall

Let me discuss the installation type available in the area. Your property is eligible for self-install, which will make the installation much quicker and easier to do. We’ll set the activation to the new address on the 31/03/2026 and services from the old address will go off on the 30/03/2026.

You’ll receive a Movers pack with additional cables and instructions to get you up and running at the new premises together with your new equipment including a handy guide detailing exactly what you need to do.

On the activation date, you will receive an activation SMS, you just have to respond GO. If there isn’t a socket, just give us a call and we’ll send out an engineer within 48 hours. If you need any support during the self-install process, you can contact us at any time on 0800 953 9500.

Regarding your current equipment, please don’t forget to return it. All clear so far?

Because you are bringing your services to your new address you won't receive a final bill at your current property. I can see on your account that you have a credit of £15.60. which we'll use towards your first bill at the new address. This will be £107.00 due on the 18/05/26 but we'll deduct your credit so you'll only pay £91.40. This price includes your £35 movers fee.

Before we wrap up, here’s a summary of today’s discussion. To make things easier, we recommend saving a copy or taking a screenshot for future reference:

Activation Date:31/03/2026 Disconnection Date (old property): 30/03/2026 Package Details: Volt 1 gig broadband

For any issues with your kit installation at the new address, visit this link https://www.virginmedia.com/help/quickstart-set-up or call 0800 064 3287 (8am-8pm, Mon-Fri; 6pm weekends). Please note that call costs may vary.