PA RESTORE CHAT FLOW

1.) Thank you for sharing your concern to us. Let me go ahead and pull up your account so that we can further check your payment and service extension, would that be fine?

Appreciate it. By the way, I just want to let you know, that you can be assured that here in T-Mobile, we will do the very best we can with our capabilities to get your concern sorted out and resolved today for documentation purposes. May I kindly ask the reason why you cannot make the payment for the scheduled payment date please? 

I can totally understand how something like that can shake your budget up. I have had to deal with something similar in the last year, so I know how hard it can be. If there were any other options with that balance I can assure you that I would provide them in a heartbeat. For us to get a stronger approval of request for you, If I may ask, may I know when would you be able to settle your bill?

I'm still choosing the best option for you, I understand your eagerness to resolve this, I will keep you updated. I am personally eager as you in getting us an option that may works for you. May I ask if is there amount that you can settle for today please?

Thank you so much for patiently waiting, As per carefully checking here your service is currently is suspended status and in order to restore your service our system requires to settle at least the past due balance of $545.43 on the account so that you can set up a payment arrangement so that you can move your payment on a later dates and keep your service active. May I ask if are you able to settle at least the half of $ today?

I do understand the need to have a secure service. Although having the account right now reaching $832.22 total past due balance for total of 108 days past the due date, we really have to make a payment now before we can get an option to have the service reinstated. Or at least settle the minimum amount of $400 and schedule the rest of the balance for payment arrangement. 

I get the situation you are in . And I would really love to help you with your situation right now. If there's just one option available for you that would be the first thing I will offer. With that said, the account being 108 days past due would not give us any option at all to have your service on, or give you another option for a payment arrangement, unless this amount of $823.22 is settled. Now If I may ask, I can still look for other option, but a payment is still needed. Is there any chance that you can settle at least ($400 huggle amount) right now?

We want to make sure that we have got all of your concerns taken care of. If you will be able to make a payment of $400. I will personally make some adjustments in order for you to be allowed to set up a new payment arrangement. Although this offer is only valid within our conversation and may not be offered by another representatives. Just let me know if you would like to proceed?

I apologize for any inconvenience this situation may have caused. While I understand that it can be frustrating, our policies require to settle the payments of $823.22 to get the account reconnected services. If you have any further questions or need assistance, please don’t hesitate to reach out. And rest assured, even with suspended lines, you’ll still be able to receive calls, texts, and access 911 services. Thank you for your understanding.

I personally apologize to make you feel this way, . I just want to let you know that we've exhausted our resources and looked for more possible options to help you. And as much as we wanted to restore your services, we are unable to do so due to the restrictions of the account based on the policy such as past due balances. However, I assured you that you will still receive calls, text and 911 calls even if the lines are suspended

We'd certainly love to restore your services now however at the moment, it will let us proceed once at least the $823.22 is settled and a payment arrangement is set up. Rest assured that we've exhausted our resources and we'd love to help you in any possible way. We do hope for your kind understanding and that you felt our sincerity and urgency to provide a resolution. To help with your bill moving forward, would you perhaps prefer a new due date that can take effect as early as 1-2 bill cycles?

Actually our policies requires to settle the $823.22 balance before the restoration of your service but if you settle the at least $400 today we can take a look and provide a possible adjustments on your account this offer is valid only within on our conversation. May I ask if are you good with option?